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Customer reviews: Rich Returns & Exchanges

Reviews (83)

Overall rating
4.6

What Merchants Think

Merchants overwhelmingly praise "Rich Returns & Exchanges" for its excellent functionality and the ability to streamline the returns process. The app consistently receives high marks for ease of use and its seamless integration, particularly with Shopify. Users highlight the exceptional customer support provided by the team, often naming individuals who go above and beyond to ensure user satisfaction.

Key Strengths

  • Easy to use and set up
  • Seamless Shopify integration
  • Outstanding customer support and responsiveness
  • Customizable features and configurations
  • Regular improvements and updates to features
  • Cost-effective compared to other solutions
  • Insightful data to enhance business operations

Common Concerns

  • None reported consistently by merchants

Final Thoughts

The "Rich Returns & Exchanges" app is highly regarded by merchants for its reliable performance, easy integration, and especially its strong customer support. Its customizable features and proactive assistance make it a valuable tool for businesses wishing to simplify their return and exchange processes. Overall, it is a highly recommended solution for e-commerce stores looking to improve customer service and operational efficiency.

Smart Dreams

Oct 05, 2023  on Shopify

Support has been great! I'm new to Shopify and therefor new to Rich Returns. Andrej from support provided EXCELLENT service and stood by to help me solve some setup problems. Even when I was finished, or thought I was finished, he proactively monitored my account for problems and reached out with the solution right away. So far I am very impressed with the product & service!

The Candleberry® Candle Company

Aug 10, 2023  on Shopify

People, you must use this. It pays for itself over and over and over if you have any type of customer service in the area of returns. Set the rules, go do something else that makes money instead of paying someone to handle it and watch returns AND exchanges automate. It's awesome.

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