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Customer reviews: Reveal: Customer Data & NPS

Reviews (95)

Overall rating
5

What Merchants Think

"Reveal: Customer Data & NPS" is highly appreciated by merchants for its ability to significantly enhance customer segmentation, data analytics, and retention strategies. Users frequently commend its comprehensive feature set and supportive customer service, which facilitates smooth onboarding and effective utilization of the app's capabilities.

Key Strengths

  • Advanced customer segmentation and personalized communication.
  • Intuitive interface and easy integration, particularly with Shopify.
  • Powerful data analytics, including RFM analysis, LTV, and cohort visualization.
  • Excellent customer support, with personalized onboarding sessions.
  • Comprehensive documentation and strategic insights.

Common Concerns

  • Initial complexity of user interface and terminology.
  • Learning curve that may require developer assistance for better understanding.

Final Thoughts

Overall, "Reveal: Customer Data & NPS" receives high praise for its robust features and user support, making it a valuable tool for merchants looking to optimize their digital strategies. Although the app can appear complex initially, the detailed guidance and support from the development team offset this concern, leading to high recommendations from its users.

Petit Moi

Oct 03, 2024  on Shopify

This makes customer segmentation so much easier, more automated. On top of that, they catered to our business problems. And how we wanted things to be solved. Highly recommended!

Wain.cr

Aug 26, 2024  on Shopify

A robust toolset to control and take your digital operations to the next level with an easy to implement workflow. It has a highly intuitive and easy to use interface, providing your operation with critical marketing optimization tactics like RFM and NPS, which go hand in hand with more advanced techniques such as A/B Testing (at ALL levels) and granular segmentation/ personalization features which seriously lift the yield of your online channel in the short term. It integrates easily with your website, particularly if you are working in a Shopify environment, but it is open to be applicable in any other website development environment. Most importantly, the onboarding support leaded by Costin Floricel is top of the line, making sure your adoption cycle run smoothly. Great documentation as well. I have compared them with all other similar tools out there, and this one really hits the mark for completeness, stability and support (strategic AND technical). HIGHLY RECOMMENDED!

H2O+ | Japan Designed Clean Skincare, Clean Conscience

Feb 26, 2021  on Shopify

This is exactly what we were looking for! Great app that makes CRM effortless for the team! Can't wait to use this to plan our customer journey! Team is helpful and has guided us through step by step and always open to answering questions from us!

BloomThis

Jan 21, 2021  on Shopify

At first glance, the UI looks complex with strange names for customer segments. But with a session from the devs, I understood how they did things. Great app if you need to understand your retention metrics.

Goodmylk Co.

Nov 24, 2020  on Shopify

This app and customer service are top shelf. A really powerful tool to better understand customer behavior, LTV, and to strategize for an improved customer experience and increased retention.

ÈSSE Water

Nov 23, 2020  on Shopify

Amazing analytics for any Shopify store. The ability to see this data in neatly organized dashboards and understand the customer is extremely valuable. The customer service is A+ and I highly recommend.

TruBrain

Nov 08, 2020  on Shopify

We looked into this for help with customer segmentation for our email list, however this app offers so much more! It will help with data analytics, LTV, cohort visualization, and much more. We might even use this to replace our analytics tool. Also, their support is amazing - Teodor walked us through an hour long on-boarding and explained all of our data. Love it!

Phen.com

Oct 23, 2020  on Shopify

After searching for a tool to help us analyze our customer data and improve retention and conversion rates, we installed Reveal. This tool ticks all the boxes and presents data in a highly visual, clean interface. One of the most valuable features of the platform is the segmentation of customers according to the dimensions of recency, frequency, and monetary value (RFM). Combined with other data points on buying behavior, Reveal enables us to communicate with our customers in a much more personalized and relevant way. Plus, the team at Omniconvert is really friendly and helpful. We had a great product tour with Teodor, who explained the platform in detail and answered our questions. 100% recommended!

Ross & Snow

Sep 16, 2020  on Shopify

Highly recommended! If you're looking for a better way to get a deeper dive into your store data including your customers, their segments, revenue channels, cohorts, and many other data, this is a wonderful app to do that. Teodor and the team developed a very comprehensive app that does it for you. You can book a demo with them to get a better understanding of the features and inside out of the app. Highly recommended!

Batranu Sas

Sep 03, 2020  on Shopify

In installed this app a couple of weeks agot. I like it because it provides me with some hard facts and information about my customers. I am a beginner in ecommerce, so it helps me to have a straight-forward way to segment my customers.

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