Most merchants lack visibility into why returns happen and which products drive the most refund volume. ReturnSense imports order and refund data to surface return rates, amounts, and trends by product, variant, and reason code. Review return requests, approve, reject, or propose alternatives to save the sale. Configure return policies with auto-approval rules and exchange handling. Weekly digests alert you to refund spikes. Anonymous benchmarks compare your return rate to similar stores.

• Refund analytics dashboard with return rates, gross sales, and net sales.
• Product and variant drilldowns to identify top-returned items.
• Return request management with approve, reject, and save-the-sale workflows.
• Weekly email digests with anomaly and spike alerts.
• Anonymous industry benchmarks by order volume band.