Return Flag

Develop by Shopify

Free plan available

Eliminate returns from policy abusers

Monitor overall returns

Detailed behavioral data

Flag and adjust policy

Customizable policy messaging

About Return Flag

Launched Apr 24, 2024

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Find out if customers are abusing your return policy. Eliminate returns from those who are.

Return Flag allows merchants to find customers who are abusing their return policy, flag the "bad apples," and automatically change the policy for the customers they flag. Not all customers are created equal. Return Flag is rethinking the blanket return policy that worked before e-commerce was the norm. Now, merchants deserve to save time and money by implementing a return policy that rewards good customer behavior and punishes the bad.

Dashboard to monitor overall store returns
Customer list with detailed behavioral data on returns
Ability to flag customers based on data, changing return policy for abusers
Customizable copy for customer-facing return policy messaging

Pros

Helps merchants save money by identifying and managing return policy abusers
Provides a dashboard to monitor overall store returns, offering valuable insights
Offers a customizable return policy, allowing merchants to tailor policies for different customer behaviors
Customer list includes detailed behavioral data on returns, enabling targeted action
Automates the process of flagging customers and adjusting their return policies, saving time

Cons

May potentially alienate or discourage legitimate customers who could be falsely flagged
Requires careful configuration and oversight to ensure fair implementation of return policies
Dependence on data accuracy for proper functioning, any inaccuracies can affect policy decisions
Might face pushback from customers who perceive policy changes as punitive