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Customer reviews: Returbo: Returns & Exchanges

Develop by Shopify

Reviews (72)

Overall rating
5

What Merchants Think

The overall feedback from merchants for the "Returbo: Returns & Exchanges" app is highly positive. Merchants appreciate its user-friendly interface and the ease of integration, especially with platforms like Postnord. It has significantly streamlined the return and exchange processes, allowing merchants to give more focus to other aspects of their business. The customer support is consistently highlighted as excellent, responsive, and helpful, contributing to a smooth overall experience.

Key Strengths

  • Easy and fast setup
  • Streamlined return processes
  • Seamless integration with platforms like Postnord
  • Outstanding customer support
  • Improved control over return flows
  • Time efficiency in handling returns
  • User-friendly portal and interface

Common Concerns

  • Initial onboarding can be slow if third parties are involved
  • Desire for more advanced settings and data analysis for return trends

Final Thoughts

"Returbo: Returns & Exchanges" receives high praise for making the entire returns process significantly easier for both merchants and customers. While there is some room for improvement in advanced functionalities, the app's strengths in ease of use, integration capabilities, and excellent customer support make it a highly recommended tool for any e-commerce business looking to optimize its return and exchange operations.

Snälla Alice

Oct 22, 2025  on Shopify

Mycket hög service och väldigt tillmötesgående. Våra produkter är dock väldigt speciella så alla lösningar finns inte på plats än, men de är i ständig förbättring och vi ser fram emot att ta del av fler uppdateringar så vi kan använda detta smidiga verktyg fullt ut.

Juicy Couture

Oct 17, 2025  on Shopify

Returbo har verkligen förenklat vår returhantering. Att kunden själv kan registrera returen och få retursedeln som QR-kod sparar oss massor av tid! Vi på Juicy Couture Nordic rekommenderar Returbo starkt!

Jentle

Sep 30, 2025  on Shopify

Easy interface, easy to use

Cozee

Sep 18, 2025  on Shopify

We have recently integrated Returbo in our workflow and can say that it directly became an irreplaceable asset in our workflow. It makes the return process smooth and easy to follow.

maska.se

Sep 17, 2025  on Shopify

Returbo has truly streamlined our returns process for both us and our customers. What used to be manual work is now fully automated, saving us valuable time. Customers receive their shipping labels instantly, making returns faster, easier, and more reliable for everyone.

Happy Golfer

Aug 18, 2025  on Shopify

Vi är väldigt nöjda med Returbo. Smidigt system, enkelt att använda och ger våra kunder en positiv upplevelse vid returer. Supporten har också varit snabb och hjälpsam när vi haft frågor. Rekommenderas varmt!

Linda Fiore

Aug 04, 2025  on Shopify

With Returbo it is so easy to offer a great returns experience to my customers. The process is super easy and the installation was a breeze. So far we have had zero issues with returns which is so important for a small business like ours. The customer service at Returbo is outstanding and I warmly recommend this company to any business of any size.

Less Worries

Jul 23, 2025  on Shopify

Started with Returbo with the focus to make it easier for consumer to do exchanges instead of returning. After having it installed for a month we can see exchanges happening to a greater extent than before Returbo. Mission accomplished! I can highly recommend the app and the dedicated team behind it.

Wingquist

Jul 09, 2025  on Shopify

Returbo har förenklat vårt returflöde. Kunden får en smidig upplevelse och vi sparar tid internt. Appen är lätt att installera. Vi fick dessutom riktigt bra support när vi skulle komma igång – snabbt, hjälpsamt och proffsigt.

Bolddesignz

Jul 07, 2025  on Shopify

Bra app, fungerar bra, bra personlig support!

Greg Moto

Jul 04, 2025  on Shopify

We can honestly say it’s one of the best apps we’ve implemented. Returbo has simplified our returns process enormously – just a few clicks and it’s done. It’s saved us so much time and allows us to focus on our core business and customers instead of admin.

Sunset Adore

Jun 24, 2025  on Shopify

Returbo has streamlined our returns and exchanges, making the process more efficient and organized for both our team and our customers. They’ve been a reliable partner: professional, proactive, and truly great to work with. We highly recommend Returbo and look forward to continuing our collaboration.

Power Woman

Jun 19, 2025  on Shopify

Returbo has given us a smooth option for handling exchanges, which saves time & effort for both us and the customer. The customers have quickly adapted to filling in the digital return form -it’s very user-friendly - we have not gotten any questions or misunderstanding from customers about how to fill in the form! Returbo has also made it easier to keep track of the returns when all info-; tracking number, order number, reasons for return etc. are collected in one place. Being able to immediately show the sizes & colors available for exchanges and offering store credit as an option are also huge plusses.

HappyFeets

Jun 09, 2025  on Shopify

We’ve been using Returbo for a few months now, and we’re genuinely impressed. The platform has significantly streamlined our return and exchange process, saving us valuable time and making the workflow more efficient. One of the features we appreciate most is the ability to track return reasons — it gives us meaningful insights into which products are frequently returned and why, helping us improve both our assortment and customer experience. What really stands out, though, is Returbo’s willingness to continuously develop the platform. Their openness to feedback and commitment to enhancing the system — for both our sake and our customers’ — makes them a truly valuable partner. It’s clear they care about creating a smooth and intuitive experience for everyone involved.

KAISERIN

May 17, 2025  on Shopify

Vi har varit så nöjda med Returbo! Vi automatisera hela returflödet – vilket inte bara sparar oss värdefull tid, utan också gör att vi kan fokusera på det som verkligen driver verksamheten framåt. Samtidigt förbättrar det kundresan, eftersom våra kunder får en smidigare och snabbare returupplevelse.

LIVLY

May 16, 2025  on Shopify

Returbo facilitates our daily work with returns and complaints. It´s quick and smooth to make a return. The return form is easy and clear for the customer to fill out. I appreciate that it's easy to set up your own return reasons and to extract statistics. Highly recommend Returbo!

Ahlvar Gallery

May 12, 2025  on Shopify

Returbo has transformed our returns and exchange flow, creating a more seamless experience for both our team and our customers. With their solution, customers can manage exchanges independently, which streamlines our operations, reduces manual work, and helps us retain revenue that might otherwise be lost.

Jethwear.se

May 12, 2025  on Shopify

Easy to set up, easy to use. Great app, does what it says.

BAMBAM

May 07, 2025  on Shopify

I've used the service for a few months now and we're super happy with it. Easy to use and saves us so much time. Great customer service! I really recommend it! /Emma

Sausage and friends

Apr 11, 2025  on Shopify

We are super satisfied with our collaboration with Julia Söderqvist and Returbo, and we have drastically decreased the amount of customer support tickets as well as saved tons of time thanks to their service.

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