Reviews: Retter ‑ Heatmaps & Replay

Customer reviews: Retter ‑ Heatmaps & Replay

Reviews (48)

Overall rating

3.7

5

9
4
3
2
1

3

What Merchants Think

The overall feedback on "Retter ‑ Heatmaps & Replay" is mixed. Some merchants appreciate its affordability and potential for monitoring customer behavior on their site, especially the unique features slated for future updates. However, many users report serious functional deficiencies, particularly regarding the accuracy of heatmaps and session recordings, as well as issues with customer support and hidden fees.

Key Strengths

Easy to use interface that provides insights into user interactions on the website.
Useful features for understanding customer behavior, like action traces and potential future updates for better functionality.
Valuable free plan for small websites with low traffic.

Common Concerns

Poorly functioning heatmaps and session recordings, leading to inaccurate data.
Inconsistent customer support with delayed or vague responses.
Issues with billing, including unexpected charges and discrepancies in usage calculation.
Difficulty with account management, including cancellation processes and login issues.

Final Thoughts

While "Retter ‑ Heatmaps & Replay" has potential and some positive aspects, the app's reliability and support services are significant areas needing improvement. Merchants looking for cost-effective tools to analyze website interactions may find it worth trying; however, caution is advised due to reported functional issues and customer service concerns.

ScandiBugs

Oct 29, 2023 on Shopify

This app absolutely did not work for us. The heatmaps simply did not work and support were vague in their responses. Even cancelling our account was problematic, with only an error message and no confirmation.

Liberty Orchards

Oct 25, 2023 on Shopify

Recordings do not show the full session. The heat map does not load pages. The app just not working for us.

Voltaat

Jun 27, 2022 on Shopify

The app is easy to use and gives you important Information about your website and how people react with it.

Regalos Mila

Jun 12, 2022 on Shopify

¡Excelente aplicación! Permite estudiar el comportamiento de los usuarios de mi sitio y así mejorar la UX. Sin duda, una aplicación que ayuda demasiado a mejorar nuestros sitios.

Amber Guru

Nov 22, 2021 on Shopify

We are using Retter - Heatmaps & Replay app with all our websites. It's easy to use and very helpful for understanding customer's behavior. With help of this app we were able to find out what elements are important to our websites and what are not. I definitely recommend this app.

Earth's Wisdom®

Oct 27, 2021 on Shopify

I install this app and get to dashboard which says to click on link on upper right to add my website. The problem is that the button is not there. Now I am trying to access the account again and it doesn't remember my password. Pending dev's response. UPDATE: Dev Vlad has responded promptly and addressed this issue. Thanks.

Kooshie Bands

Oct 07, 2021 on Shopify

A really handy app to have. With this you're able to see the specific interactions that resulted in customer drop offs. Love how simple and easy it is to use.

Rytrus

Sep 14, 2021 on Shopify

Really great app to see my customer's movements in my website! Works almost the same way as Lucky Orange but has better value in terms of the pricing structure. I also heard they are coming up with new updates which some pretty cool features like showing broken links or if customers are clicking out of frustration and how many actions they are taking on our website. I recommend to try this app out!

Maria Rubio

Aug 30, 2021 on Shopify

Hola! Me gusta esta aplicación porque el plan gratuito es excelente, ahorita que todavía no tengo muchas visitas a mi web. Los replays también son buenos (te muestran el movimiento (scroll) que esta haciendo el usuario con su celular) y en general tengo buena experiencia. Tienen excelente servicio de atención y es rápido para contestar respuestas. Lo único que me gustaría que revisaran es, por ejemplo, algunos botones donde yo ocupaba hacer click para que la app hiciera lo que quería y para mi no era obvio. Pero fuera de eso es una muy buena app para comenzar con los heatmaps y poder mejorar mi webpage. thumbs up =)