The overall feedback on "Retter ‑ Heatmaps & Replay" is mixed. Some merchants appreciate its affordability and potential for monitoring customer behavior on their site, especially the unique features slated for future updates. However, many users report serious functional deficiencies, particularly regarding the accuracy of heatmaps and session recordings, as well as issues with customer support and hidden fees.
While "Retter ‑ Heatmaps & Replay" has potential and some positive aspects, the app's reliability and support services are significant areas needing improvement. Merchants looking for cost-effective tools to analyze website interactions may find it worth trying; however, caution is advised due to reported functional issues and customer service concerns.