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Customer reviews: Retter ‑ Heatmaps & Replay

Develop by Byteex Ltd

Reviews (48)

Overall rating
3.7

What Merchants Think

The overall feedback on "Retter ‑ Heatmaps & Replay" is mixed. Some merchants appreciate its affordability and potential for monitoring customer behavior on their site, especially the unique features slated for future updates. However, many users report serious functional deficiencies, particularly regarding the accuracy of heatmaps and session recordings, as well as issues with customer support and hidden fees.

Key Strengths

  • Easy to use interface that provides insights into user interactions on the website.
  • Useful features for understanding customer behavior, like action traces and potential future updates for better functionality.
  • Valuable free plan for small websites with low traffic.

Common Concerns

  • Poorly functioning heatmaps and session recordings, leading to inaccurate data.
  • Inconsistent customer support with delayed or vague responses.
  • Issues with billing, including unexpected charges and discrepancies in usage calculation.
  • Difficulty with account management, including cancellation processes and login issues.

Final Thoughts

While "Retter ‑ Heatmaps & Replay" has potential and some positive aspects, the app's reliability and support services are significant areas needing improvement. Merchants looking for cost-effective tools to analyze website interactions may find it worth trying; however, caution is advised due to reported functional issues and customer service concerns.

Scently

Dec 17, 2024  on Shopify

Take it from a up and coming brand owner — this app sounds promising, but unfortunately is another instance of you get what you pay for. Lackluster support (practically non existent). Every inquiry is replied to with something like "I'll forward this to our developers and keep you updated" — and guess what, they ALWAYS forget about the "updating you" part of their reply. I'm convinced it is an auto-reply and they have 0 intention on supporting you. Thought it was cool when i first launuched my storefront to have something like this, and occasionally it did pick up a session that was cool to rewtch but it misses SO many and it doesnt update for days so it's kinda pointless. Save yourself some time and money and find another suitable app. I'm uninstalling as i write this :)

Benlydesign

Apr 02, 2024  on Shopify

Complete rubbish app, please don't be fooled by the low price. Here’s why: 1. The data is completely inaccurate, and the heat map cannot detect 99% of the traffic. There are only a few hundred page views anyway. (I did not set up partial detection, but all detection) 2. The billing model only depends on the total PV of your website, not how much the application does for you. For example, I only need the data of a certain page, but the application calculates based on all exposures of the entire website (in terms of charging, the data is extremely accurate, instead of only seeing 1 when I need to see the heat map) %The data). When I gave feedback to customer service, he also said that he could only charge according to the overall pageview of the website.

Crystals Healing

Feb 21, 2024  on Shopify

It said that 500 visits are included in FREE plan. I had 452 visits and they charge me $4.99 - hiden fees - not recommended!

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