RetainIQ logo

Customer reviews: RetainIQ

Reviews (48)

Overall rating
5

What Merchants Think

Overall, merchants have a highly positive impression of RetainIQ, emphasizing the team's exceptional organizational skills and responsiveness. Many users have experienced significant improvements in their email marketing efforts, attributing increased engagement and revenue growth to the app's features and customer support.

Key Strengths

  • Proactive and well-organized team support
  • Comprehensive email and SMS marketing solutions
  • Strong emphasis on personalization and optimization
  • AI features that enhance marketing flows
  • Seamless integration with loyalty programs
  • Responsive support with minimal oversight required from users
  • High-quality campaign design leading to improved metrics such as open rates and order rates

Common Concerns

  • No specific recurring issues were mentioned, indicating overall satisfaction

Final Thoughts

RetainIQ has been well-received by merchants, who appreciate the substantial benefits it offers in email and SMS marketing. With outstanding support, advanced features, and proven results in boosting engagement and revenue, RetainIQ stands out as a valuable tool for businesses aiming to enhance their communication strategies.

Anabei

Feb 27, 2025  on Shopify

We’ve been using RetainIQ for designing campaigns and running dynamic ads that integrate with Shopify. As a graphic designer, I can say that it’s been a game-changer. The platform is super easy to use and the team always improves features based on real feedback. From day one, their support has been solid, making onboarding and troubleshooting a breeze. If you’re looking for a tool that makes design + marketing smoother, this one’s definitely worth it.

VocalMist

Dec 19, 2024  on Shopify

Working with RetainIQ has been a blessing - They are an extremely well organized and proactive team, and really took the time to build out and refine my Klaviyo account with minimal oversight. The pricing is respectable too compared to the level of service.

BulbAmerica

Dec 16, 2024  on Shopify

Our experience with RIQ has been outstanding! They assisted us with all our email and SMS needs, from setting up email flows and campaigns to managing and optimizing them for better performance. We highly recommend their services!

Joy Resolve

Dec 16, 2024  on Shopify

Really great team. Very dedicated, with great communication and patience.

Peligro Sports

Dec 12, 2024  on Shopify

We truly appreciate the excellent work you’ve done with the email campaigns. Your strategies have allowed us to maintain effective communication with our community, and we are very satisfied with the results achieved so far.

NOOMA

Nov 21, 2024  on Shopify

We've had a great experience with RIQ. The value they bring is tough to beat. The thing I appreciate most is how self-sufficient they are. They listen to my thoughts and feedback and incorporate that into their work. Highly recommended!

MyTickTalk

Nov 04, 2024  on Shopify

Our experience with RetainIQ was great! During our recent launch, they helped us redesign our flows and implemented three new flows, including browse abandonment, cart abandonment, and a sunset flow. We also love the AI features they added which took our flows to the next level! We’re especially grateful for Akshama and her team’s support during this critical time.

Soul & Peace

Mar 13, 2024  on Shopify

It is a great app to engage with the customers via emails. The team is great and has helped us to form right email marketing automation flows to generate more value for our business.

Samsara Cycle

Jan 20, 2024  on Shopify

Our experience using the RetainIQ app has been very positive. We have seen higher conversion rates due to the personalization of the emails.

BLK + GRN

Jan 13, 2024  on Shopify

I have worked with several email marketing companies, and RetainIQ is the best I’ve found so far. I was won over by the widget they can install in emails to make them more personal, but the emails they design are not only beautiful but my email performance has improved in 3 areas. 1. Revenue Growth: Achieved a notable 113.91% increase in revenue, with total earnings of $11,994.34 in the reported period (Oct 1st - Dec 25th). 2. Email Engagement: Flows demonstrated strong engagement, with open rates improving by 33.69% and placed order rates up by 16.35%. 3. Email Deliverability: Marked improvements in deliverability metrics with a substantial reduction in bounce rates (-68.61%) and spam rates (-69.82%), indicating high-quality communication reaching its audience effectively. The brand has seen a substantial increase in revenue, largely attributed to email campaigns.

Atlanta Vinyl

Dec 06, 2023  on Shopify

This app integrates with the Yotpo loyalty program. RetainIQ is a great way to include each customer's Loyalty reward status in our marketing emails.

Mochidoki - The Premium Mochi Ice Cream Company

Dec 05, 2023  on Shopify

It's fantastic working with the RetainIQ team - the entire team is extremely quick to respond. They've been able to take our email campaign ideas and enhance them with various data points and unique visual imagery. Since the commencement of our partnership, we've seen an increase in sales from email contributions. The team has a vast amount of knowledge when it comes to what works and is quick to change gears if something is less impactful. We've been working closely with our account manager, Ankita--she's been a joy to work with, as she's organized and brings a new perspective and interesting analytics to our team.

White Mountain Puzzles

Nov 21, 2023  on Shopify

So far so good. Been using the app since September and have seen a nice lift in conversions coming from email. Their support team was super helpful in getting everything set up. No heavy lifting on my part. They did it all. Sean

Scroll to Top