Reviews: Retainful : Email Marketing

Name: Retainful Email Marketing, SMS
Brand: Shopify
SKU: shopify-retainful-app-by-shopify
Rating: 4.6 (27 reviews)

Customer reviews: Retainful Email Marketing, SMS

Develop by Shopify

Reviews (27)

Overall rating

4.6

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What Merchants Think

Merchants generally speak positively about "Retainful: Email Marketing," highlighting exceptional customer support as a key driver of satisfaction. The dedicated assistance from the support team, particularly from team members like Ramesh, Madhav, Aravind, and others, is frequently praised. Many users appreciate the app's impact on boosting sales through effective email marketing automation.

Key Strengths

Exceptional customer support with dedicated assistance.
Effective in boosting sales through marketing automation.
Flexibility in creating and editing automated emails.
Ability to create customized email templates and processes.
Continuous addition of new functionalities.

Common Concerns

Sizing issues with email display, particularly in Yahoo Mail.
Complex customer counting system, leading to perceived unnecessary charges.
Editing limitations within the app, such as lack of HTML editing capabilities.

Final Thoughts

"Retainful: Email Marketing" is well-received for its robust customer support and effectiveness in automating marketing efforts. While it generally enhances merchants' sales, some concerns regarding email display and editing capabilities are mentioned. Overall, it presents a valuable tool for businesses looking to streamline their email marketing strategies.

Online Pharmacy 4U

Sep 01, 2022 on Shopify

Retainful is perfect for creating a standardised process for following up with e-mails custom discount codes using referal schemes and much more. Overall a great app to have and excellent customer service. Ramesh was there and went through the app step by step setting everything up with me. Highly recommend, 10/10

Safran Everyday

Aug 24, 2022 on Shopify

The developers of this app are super helpful and accomodating. Anytime I have run into an issue they have helped fix it and make it right. They even took the time to create custom email templates for me for all the automated emails. Highly recommend working with them!

Harber London

Apr 01, 2021 on Shopify

Really bad experience. The way they are using to count the amount of customers is so bad and it is the perfect way to charge you more and more. When you edit an email the platform does not respond well and is not making any change... There is not possible to edit emails in HTML (is it so complex to include this feature?) Until you do not fix all these issues does not make sense at all to use this app. You are just expending money for a general bad experience.

PERFICO

Jul 14, 2020 on Shopify

The App has been great so far. It has quite a bit of flexibility in editing of the email. It's easy to use as well. They are constantly adding new functionality, and support has been very timely and super helpful. Keep it up!!