ReplyFront helps Shopify merchants manage customer conversations from one place. The app combines AI chat, live chat, and a helpdesk inbox so stores can answer questions faster and reduce manual support work. Merchants can use ReplyFront to respond to product questions, order questions, FAQs, and common support requests. When the AI cannot handle a conversation, the customer can be passed to a human team member. ReplyFront is designed for stores that want to improve customer support.

• AI chat replies to common customer questions automatically.
• Live chat inbox lets your team take over conversations.
• Order, product, shipping and return questions can be handled faster.
• Custom chat widget can match your store branding.
• Human handoff keeps complex support requests with your team.