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Customer reviews: Referral Candy & Affiliate

Develop by ReferralCandy

Reviews (2,215)

Overall rating
4.9

What Merchants Think

Overall, merchants find the "Referral Candy & Affiliate" app to be a valuable tool for increasing customer engagement and driving sales through referrals. The app is praised for its ease of use, customizable options, and strong customer support. While most reviews are positive, a few users experienced billing issues and challenges in contacting support, indicating room for improvement in customer service processes.

Key Strengths

  • Easy to set up and use with seamless integration.
  • Highly customizable referral campaigns and emails.
  • Effective and prompt customer support, often praised by name (e.g., Irene, Roj, Jessa, Katherine).
  • Comprehensive analytics to track referral performance.
  • Automation features that simplify managing referrals.

Common Concerns

  • Occasional issues with billing and refund processes.
  • Some users found the pricing structure to be potentially expensive.
  • Difficulty in cancelling services or getting responses from the support team in some cases.

Final Thoughts

"Referral Candy & Affiliate" is generally well-received as an effective referral marketing app, lauded for its user-friendly design and exceptional support. Despite a few criticisms regarding pricing and billing, the app's strengths lie in its robust feature set and customer service excellence. It remains a recommended choice for merchants looking to boost sales through referrals.

CactusWarehouse

Aug 28, 2024  on Shopify

The app itself is user-friendly and packed with features, but what truly stands out is their exceptional support team. They were incredibly responsive, knowledgeable, and went above and beyond to help us get our first campaign set up smoothly. Anytime we had questions, they were there with prompt and clear answers, making the whole process a breeze. If you're looking for a referral program with top-notch support, look no further than ReferralCandy

yuge-private-teststore1

Aug 22, 2024  on Shopify

You can also edit the HTML and CSS of emails and pages, so I thought it was very versatile! Additionally, the support team was very quick to respond to inquiries, and when I was confused about the settings, I was able to quickly find a solution. Thank you, Larissa!

WheelTop

Aug 21, 2024  on Shopify

The customer service team is excellent. Pretty easy to use.

J-Music Europe

Aug 21, 2024  on Shopify

It simply works. No problem with the service and the support team is very responsive.

MOTH

Aug 20, 2024  on Shopify

Irene is super helpful !!! Thank you

dais

Aug 18, 2024  on Shopify

I really think they have a great support sytem. You don't need to wait long to get a personal contact to talk to. You can ask any question and they will help you surely. 10/10 reccomend.

LA JEFA

Aug 06, 2024  on Shopify

Excellent customer service. Kevin answered me very quickly and resolved all my questions efficiently, He did not refer me to guides (as happens on other platforms) He was Checking my account and telling me exactly the steps.

Holy Gels

Aug 04, 2024  on Shopify

Irene was very helpful with any queries I had! Resolved them all for me very quickly

FetchNature

Jul 31, 2024  on Shopify

Support Experience Rating with Irene: 10/10 I am extremely satisfied with my support experience. The response time was extremely quick and my problem was resolved efficiently and competently. The staff were friendly, professional and committed. Communication was clear and understandable, and I felt well looked after throughout. My concern was resolved completely and sustainably, leaving no unanswered questions. I would recommend this support at any time.

www.themed.co.uk

Jul 14, 2024  on Shopify

I had a fantastic experience with Jessa today. I bombarded them with questions over the course of a couple of hours, and they were consistently patient, knowledgeable, and helpful throughout. Their professionalism and willingness to assist made solving my issues a breeze. Thank you for your outstanding support!

NORTHERN

Jul 10, 2024  on Shopify

Irene was really helpful!

Vörr - Moda Feminina e Masculina

Jul 09, 2024  on Shopify

Amazing app! Great support too!Special thanks to Jon, who made my experience with the app more enjoyable!"

Pacha™

Jul 04, 2024  on Shopify

My experience with Jessa was excellent! She was very attentive and very patient with me! She's amazing !

CONFUSION WEAR - My Way

Jun 30, 2024  on Shopify

Sobre la APP, os la recomendaré cuando empiece a generar, de momento en 4 días ha generado una venta. Respecto a la profesionalidad y al trato inmejorable. Raúl nos ha explicado la app y guiado en la configuración para tenerla funcional en tiempo record. Si la app está a la altura de los trabajadores... un 10.

Wise Men Healing

Jun 26, 2024  on Shopify

lrene provided the best support that you can ask for. thank you

Growth Through Insight

May 30, 2024  on Shopify

Very useful app and great customer support, including Irene and all others who immediately picked up and solved the issues.

NINETY SIX SHADES

May 29, 2024  on Shopify

Jon has GREAT customer service.. helped me a ton

Juicy Marbles

Apr 26, 2024  on Shopify

haven't had a chance to launch my campaign, but KATHERINE in customer support was an absolute star She not only answered my questions and gave me all the tools I needed to start using the software, she even made design suggestions and sent screenshots of my own photos with custom text. 11/10

Chāmpo

Apr 25, 2024  on Shopify

Katherine was great and really went above and beyond to look into the issue we were having. I thought there was one issue but she spend time looking at it and realised there was actually something else going on. Really great customer service

Favor

Apr 22, 2024  on Shopify

Still diving into Referral Candy so can't speak on the app yet 100% but so far customer service has been great working with Jessa!

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