Taranker.Com Logo
Referral Candy & Affiliate logo

Customer reviews: Referral Candy & Affiliate

Develop by Shopify

ReferralCandy is a Shopify app designed to help merchants boost sales through referral marketing. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,462)

Overall rating
4.9

What Merchants Think

Overall, merchants find the "Referral Candy & Affiliate" app to be a valuable tool for increasing customer engagement and driving sales through referrals. The app is praised for its ease of use, customizable options, and strong customer support. While most reviews are positive, a few users experienced billing issues and challenges in contacting support, indicating room for improvement in customer service processes.

Key Strengths

  • Easy to set up and use with seamless integration.
  • Highly customizable referral campaigns and emails.
  • Effective and prompt customer support, often praised by name (e.g., Irene, Roj, Jessa, Katherine).
  • Comprehensive analytics to track referral performance.
  • Automation features that simplify managing referrals.

Common Concerns

  • Occasional issues with billing and refund processes.
  • Some users found the pricing structure to be potentially expensive.
  • Difficulty in cancelling services or getting responses from the support team in some cases.

Final Thoughts

"Referral Candy & Affiliate" is generally well-received as an effective referral marketing app, lauded for its user-friendly design and exceptional support. Despite a few criticisms regarding pricing and billing, the app's strengths lie in its robust feature set and customer service excellence. It remains a recommended choice for merchants looking to boost sales through referrals.

Dropshipvapes

Apr 23, 2025  on Shopify

I've been using this tool for a bit now, and overall, it's a solid experience! At first, I had a few questions about how to navigate certain features, but once I got the hang of it, it became really intuitive. What stood out most was Jessa's exceptional support—she took the time to answer every question in detail and even included screenshots to make sure I understood each step. That level of clarity and patience made the learning curve so much smoother. I appreciate how Jessa breaks down complex steps into easy-to-follow parts, which is huge for anyone getting started. Plus, the tool itself is reliable and gets the job done efficiently once you're familiar with it. Highly recommend this tool and Jessa's support to anyone looking for a user-friendly solution with top-notch customer care!

Soulbrew Rise

Apr 22, 2025  on Shopify

Very helpful, thanks Charlie - answered my questions quickly and easily for me to understand. Really appreciate it!

Plantthatplant

Apr 17, 2025  on Shopify

Great app and great customer service, thank you Jessa!

Tokidos

Apr 07, 2025  on Shopify

Charlie was personable and patient while helping me with my many questions with launching an affiliate campaign. He made sure my problem was resolved and checked multiple times to ensure that I didn't have any other issues. It was a positive experience contacting support and I feel more confident using the app myself now.

Jimmy Joy

Apr 03, 2025  on Shopify

Tested several referral programs compatible with Recharge, and this one is by far the smoothest. Seamless integration and top-notch support. Jessa from customer service was especially helpful :-D

Tappwater

Apr 01, 2025  on Shopify

Quick setup, professional templates and flexible rewards make this a great value referral app. Analytics could be stronger and mobile interface needs work, but the ROI is excellent for small/mid-sized businesses without development resources. Jessa was super helpful!

feelrooty.com

Mar 28, 2025  on Shopify

Great app with amazing features. Jessa is the best! ;)

NEURISH

Mar 27, 2025  on Shopify

I'm just starting out with Referral Candy. Lariza from their customer success team is absolutley amazing. I would not still be on the app without Riz's help. The app seems like it meeds my needs, Lariza's support is what's making me stay!

The Nexar Shop

Mar 27, 2025  on Shopify

I appreciate how quickly and efficiently Charlie resolved my inquiries, which I've been stressing out about for the past few months. Thank you!!

Austlen Baby Co.

Mar 26, 2025  on Shopify

Overall has been a great way to reward our customers. Also Roj was super helpful with customer support.

Sober Carpenter

Mar 26, 2025  on Shopify

Very good customer service, quick response, and the agent, Jessa, was very professional!

Juniper

Mar 24, 2025  on Shopify

I must say that you need to be quite technical to complete the setup yourself. However, I get step-by-step support from Charlie, and he is patient, problem-solving, and has a nice tone. So, 10 out of 10 stars for customer support! I am still in the set up stage, however I hope all the work will be worth it :)

Livitup

Mar 23, 2025  on Shopify

I had the pleasure of working with Riz (Lariza). As a new user of ReferralCandy, I had a bunch of questions — even some silly ones, lol. Riz was incredibly patient and knowledgeable, and she answered all of my questions thoroughly. She even went above and beyond by inviting a technical specialist to our demo call to help with the integration, since I’m not a tech person.

Veloures

Mar 21, 2025  on Shopify

Jon was great help! Excited to use for affiliate program

SJUMO

Mar 20, 2025  on Shopify

Great help from Jessa with the setup. Hopefully it will bring some revenue as well!

DALUMA

Mar 19, 2025  on Shopify

I recently had the pleasure of interacting with Charlie from Referral Candy Support, and I couldn't be happier with the experience. Charlie was incredibly helpful and quick to respond to all my inquiries. His professionalism and efficiency made the process smooth and stress-free. I truly appreciate the excellent support and would highly recommend Referral Candy to anyone based on my experience with Charlie. Thank you for the outstanding service!

Lean Lattes

Mar 19, 2025  on Shopify

Amazing customer service from Innah & Lariza - thank you so much!

DIMA Health Technology Inc.

Mar 11, 2025  on Shopify

Roj was super helpful walking me through a ton of features and campaign set ups

Modernshade

Mar 11, 2025  on Shopify

Roj is professional and patient. He helped me check my referral program setup and walked me through the test purchase. He's a lifesaver! Thank you Roj!

Eden's Box

Feb 26, 2025  on Shopify

Roj was fantastic in helping us integrate this app!

Scroll to Top