I really appreciate their quick response time and having real people to deal with instead of AI. Shipping and returns have been pretty efficient as well.

I have been learning and using Redo for the past 4 months as a new agent, and it has been a life saver in terms of having a full record of all returns and claims! The simplicity of the portal makes it so easy on both the customer and us. We also appreciate the help we get from the Redo team anytime questions come up or help is needed, they are great at responding in a timely manner and following up to ensure everything is straight, especially Colin, who helped to resolve a tough issue! Definitely recommend this service!

We recently jumped on board with Redo and could not be happier! The app has been a game changer for our workflow, and the customer service has been outstanding. Whenever we reach out, the team responds quickly and efficiently. As a small business, having reliable support and tools that make operations smoother is invaluable — and Redo has delivered seamlessly. A special shoutout to Alexis, Bryce, and Cam for going above and beyond throughout the process!

Really good app, a lot of moving parts to begin with but ongoing support has been great!

Redo's services have been extremely helpful in helping us run our small company. We started using them as a return platform but they are expanding into inventory management and shipping, so we can't wait to see what comes next. Their customer service team is super friendly and always willing to help with any questions or changes that need to be made to our flow. Thanks Redo!

We just started about a month ago and so far, so good. What matters a LOT to me, as the customer support person, is that I have a POC with the apps we choose to work with, so that I can feel supported while I support our customers. Redo has been great with that and I really appreciate it. Additionally, not having to be the point person when a customer doesn't receive their order, or it's damaged, is huge!

Great product, super easy to navigate! White glove onboarding experience.The customer service team are super helpful. Highly recommend!

The redo team is the best!! Shoutout to Alexis and Samuel always ready to help. Any of the agents in the support team will always get back to you extremely fast and efficiently.

Support agent Will was very helpful and kept track of my issue. Very satisfied.

We’ve been using Redo for quite some time now. The integration has been seamless, the interface is user-friendly, and their support especially cade! has been exceptional. They’ve been instrumental in our success, and we eagerly anticipate our continued partnership with them!

Helpful app. Customers like it. Customer service chat is always helpful.

Cade was very helpful in setting up a free shipping day for us. Thanks for the fast response!

They are always helpful in resolving any technological internal error we experience or operator error. Very hard working staff and they won’t stop till they find a solution. Special shout out to Will for being patient with me!

The customer experience with the service team has been phenomenal. Big shout out to Will. Always punctual and getting things taken care of smoothly for Jungmaven.

Responsive chat sessions are helpful during Q4! Cade helped me navigate a few edits I needed to make in Redo for a better customer experience!

Ive been using Redo for the past 6 months - Ive saved alot of money compared to gorgias and other package protection apps. Also their customer service surpasses any other service. Any ticket Ive sent in has been answered and addressed usually right away and occasionally within 15 mins. My most recent ticket was really complicated and Jaxon did the fastest deep dive and correction Ive ever seen. Highly impressed and highly recommend!

Our experience has been absolutely PHENOMENAL. The overall customer service their team has provided during setup and installation has been over the top. the portal is super user friendly. We also onboarded the OMS and it has changed our shipping lives! We are SO MUCH HAPPIER!