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Customer reviews: Redo

Develop by Shopify

Reviews (177)

Overall rating
4.9

What Merchants Think

The app "Redo" has received overwhelmingly positive feedback from merchants who appreciate its ability to simplify returns, enhance customer service, and streamline backend operations. Merchants highlight its user-friendly interface and seamless integration with Shopify, praising its role in consolidating their tech stack and saving time. The customer service provided by the Redo team is frequently mentioned as exceptional, with many users noting the team’s responsiveness and willingness to innovate based on feedback.

Key Strengths

  • Simple and efficient return and exchange processes
  • Consolidation of multiple functions into one platform (returns, exchanges, order tracking, etc.)
  • Exceptional customer service and responsive support team
  • Cost-effectiveness and superior shipping rates
  • Innovative and customizable features like outbound order management and AI chat capabilities
  • Smooth integration with Shopify and ease of implementation

Common Concerns

  • Issues with customer support regarding speed and resolution of problems
  • Limitations of premium features outside the USA
  • Installation issues causing fraudulent orders or impacting accessibility apps
  • Some complaints about unexpected changes affecting website conversion rates

Final Thoughts

Overall, "Redo" is widely regarded as a game-changer in the e-commerce space, particularly for managing returns and customer service. Although not without challenges, particularly regarding some aspects of international functionality and support, the app has proven to significantly enhance both merchant operations and customer experience. For many users, Redo is indispensable for saving time, reducing costs, and improving automation, making it a recommended tool for Shopify brands.

Yojani Boutique

Sep 25, 2025  on Shopify

Great service and team! Super supportive and responsive.

Devon + Lang

Sep 25, 2025  on Shopify

The support is fantastic and the app works very well. Great returns system.

Minky Couture

Sep 25, 2025  on Shopify

Redo has been great to work with. Jaxon was a big help today getting an invoice sent to the correct email for a customer.

Ivy City Co

Sep 25, 2025  on Shopify

We only have good things to say about the Redo app and team. The customer service level is incredible! Highly recommend!

Toys"R"Us

Sep 25, 2025  on Shopify

Redo has been an excellent partner knowledgeable, responsive, and genuinely invested in our success. They’re quick to support us when issues come up and have been incredibly open to new integrations that improve our efficiencies. It’s clear they care deeply about both their clients and customers, and their ongoing innovation sets them apart!

roe Wellness

Sep 24, 2025  on Shopify

Working with Redo has been such a positive experience for us! Their team truly cares about our business and our customers, and it shows in every interaction. Whenever we’ve had a question or needed support, they’ve been quick, knowledgeable, and kind in their responses. Emry just helped us and she was wonderful! She was kind and delivered a solution quickly! You can tell they’re a team that values their partnerships and puts in the effort to understand what our brand needs. We’re grateful for the partnership and excited to continue working with them as they grow.

iteration

Sep 24, 2025  on Shopify

Really appreciate the Redo team working through with me to problem-solve for my specific business and returns-processing needs. The platform is easy to use and provides tons of customization to make it fit for what I need it to. The team there is great and goes out of their way to help.

ICONI

Sep 23, 2025  on Shopify

The Redo team is always innovating based on the feedback from entrepreneurs, which I truly appreciate. I love that Redo has a full suite of products for the customer facing and backend of business. They are also amazing with customer service by giving timely and thorough solutions.

Prism Lens Fx

Sep 23, 2025  on Shopify

Great product, good team and easy to use!

GrandTrunk

Sep 23, 2025  on Shopify

Amazing support, great product. Can't beat it.

Mauve Jewelry Co.

Sep 23, 2025  on Shopify

Tuck and Bundle

Sep 23, 2025  on Shopify

Warp9Racing

Sep 23, 2025  on Shopify

The integration, features, and support from Redo is second to none. The transition was super easy from Shipstation, Route, and our archaic methods of returns. We are constantly finding efficiencies and improvements within the Redo platform and couldn't recommend it enough.

CoyoteVest

Sep 23, 2025  on Shopify

Great program and if there are any issues the redo team is always there to help get things running smoothly! Your customers and team will be happy they chose redo

Nettie

Sep 23, 2025  on Shopify

I don't think there is a better suite of software tools for e-commerce teams. Incredible customer service, incredible development tools. Saves me money and time. I love Redo.

The Dreame

Sep 23, 2025  on Shopify

Such an amazing product. I love their inventory management system. It predicts my sales with 94% accuracy which is unmatched. Team is super nice and was easy to set up.

Lighting Design Store

Sep 23, 2025  on Shopify

Easy to set up! Great support team. Love not having to deal with returns. Makes a huge difference for our small business.

SnoreLessNow

Sep 22, 2025  on Shopify

A pretty solid CRM. There's definitely room for improvement in a good few areas, but they're still a young company. Plus, they have a great support team that's always willing to step up and help!

Taylor Joelle

Sep 19, 2025  on Shopify

We love working with Redo! We are big on trying new things, shooting for the stars, and giving customers the best experience possible and that is everything that Redo stands for! I'd highly recommend working with them if you want to grow and try new things! They offer great services that are built to help everyone, but that can be expanded and customized to fit your needs. When asking about features or functions, most apps say they don't offer them whereas Redo will find ways to apply the features you are looking for.

NanaMacs

Sep 19, 2025  on Shopify

We've been using Redo for 1-2 years now. It's made processing returns a quicker and easier task for sure. I had some questions about a couple issues recently and Emry was so helpful in figuring out what happened and helping me understand why and what to do moving forward.

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