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Customer reviews: Redo

Develop by Shopify

Reviews (430)

Overall rating
5

What Merchants Think

The app "Redo" has received overwhelmingly positive feedback from merchants who appreciate its ability to simplify returns, enhance customer service, and streamline backend operations. Merchants highlight its user-friendly interface and seamless integration with Shopify, praising its role in consolidating their tech stack and saving time. The customer service provided by the Redo team is frequently mentioned as exceptional, with many users noting the team’s responsiveness and willingness to innovate based on feedback.

Key Strengths

  • Simple and efficient return and exchange processes
  • Consolidation of multiple functions into one platform (returns, exchanges, order tracking, etc.)
  • Exceptional customer service and responsive support team
  • Cost-effectiveness and superior shipping rates
  • Innovative and customizable features like outbound order management and AI chat capabilities
  • Smooth integration with Shopify and ease of implementation

Common Concerns

  • Issues with customer support regarding speed and resolution of problems
  • Limitations of premium features outside the USA
  • Installation issues causing fraudulent orders or impacting accessibility apps
  • Some complaints about unexpected changes affecting website conversion rates

Final Thoughts

Overall, "Redo" is widely regarded as a game-changer in the e-commerce space, particularly for managing returns and customer service. Although not without challenges, particularly regarding some aspects of international functionality and support, the app has proven to significantly enhance both merchant operations and customer experience. For many users, Redo is indispensable for saving time, reducing costs, and improving automation, making it a recommended tool for Shopify brands.

Wythe

Oct 31, 2025  on Shopify

Fine Modesty

Oct 31, 2025  on Shopify

It's been such a smooth experience using Redo to manage easy returns and exchanges for clients and the chat is amazing! they always get back to me on time and help me with any problems i've had so big shoutout to the team and will def keep using them in my store. Also, big shoutout to Talmage who helped me on these portal setups and tag exclusion which was super needed for my store and i coulnd't figure it out

EPTM.

Oct 31, 2025  on Shopify

Talmage was very helpful in answering my questions and giving me step by step instructions on how to complete a task on Redo. The customer service Redo has is always the best and super helpful.

La Familia Forever

Oct 31, 2025  on Shopify

Great app + great support Redo’s been super smooth for us — easy setup, clean interface, and it just works. Big thanks to Aaron for always being on top of things and making sure we’re good. Definitely recommend if you want something simple that actually makes the return process easier. –Shawn from La Familia

Grassroots California

Oct 31, 2025  on Shopify

The team at Re-Do is on top of it. We're having tons of success with their new platform and so grateful that we can keep everything under one roof. If you're considering a switch - don't think twice!!

Element Ring Co

Oct 30, 2025  on Shopify

Customer support is great, quick and efficient! Thanks

Pinned Golf

Oct 30, 2025  on Shopify

Will was such a great help with solving my issue. He was very persistent and finding a resolution. It is reassuring to know that a company will not leave you out there hanging.

Conway+Banks Hockey Co.

Oct 30, 2025  on Shopify

Great app works as expected. very inutitive to use. Super fast and responsive customer service is my unreal. I've never had an issue unresolved!

Jen's Pirate Booty

Oct 29, 2025  on Shopify

I really appreciate Re-Do's customer service. Anytime I have any issues they are super responsive and are always willing to take the time and help me through anything. So far there is nothing that they have not been able to help me with and get us back up and running smoothly right away.

Gray and Haast

Oct 29, 2025  on Shopify

Really happy with the returns portal and user experience! Support has been really helpful to resolve any issues along the way. Has saved us a lot of time and made the process much easier for both us and our customers. Really happy with our decision to go with redo!

VelociRAX

Oct 28, 2025  on Shopify

Highly recommend! Awesome app, awesome team. Replaced multiple apps with this one and gained features and functionality in the process. Super helpful team that worked through our unique setups and integrations. No pressure to use elements we didn't need, just focused on the areas that helped us level up.

natvbasics.com

Oct 28, 2025  on Shopify

Redo has been great to work with! We use it for our online support chat as well as our returns and exchange process, and it’s been smooth sailing. Their support team is wonderful and always helpful. Like any system, there can be the occasional minor glitch, but it’s rare and always resolved promptly. Highly recommend!

Posi and Mint

Oct 28, 2025  on Shopify

Jaxon was great.

CHERRY LA

Oct 28, 2025  on Shopify

Fast, efficient, and helpful. Jaxon handled my concern without any hassle.

The Modest Style Boutique

Oct 28, 2025  on Shopify

REDO always delivers great customer service. Jaxon was super helpful!

Blessed Is She

Oct 27, 2025  on Shopify

Redo has been such a game changer for us. The UI is very easy to use and the support of the reps across the board has been exceptional. Worked with Greg Bryce and Jackson a lot and they have been phenomenal! So glad I left Shipstation!

Walkee Paws

Oct 25, 2025  on Shopify

Excellent experience - Greg helped me out with an issue on a weekend. They are very techncal and knowledgeable and been an excellent experience so far. Highly reccomend!

Contours Rx

Oct 24, 2025  on Shopify

We absolutely love Redo—it’s been a total game changer for our team! The platform is easy to use, and their support team is always quick, responsive, and incredibly helpful. We’ve had such a positive experience and truly appreciate the Redo team.

GatsbyShoes

Oct 24, 2025  on Shopify

Exceptional support. Great explanation on things. Thanks!

DiscountDressShop

Oct 23, 2025  on Shopify

Working with Redo has been great! They have made my return process much more streamlined and easier for customers. Customers can print labels through the dashboard return. It's made it very simple for them. Assistance is always available, and they will help you build out the logic for your return process. Lastly, if you want to provide package protection for your customers, they can set that up for you too and you can collect and keep the funds should your customer choose that option. Can't say enough great things about Redo.

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