Taranker.Com Logo
Redo logo

Customer reviews: Redo

Develop by Shopify

Reviews (415)

Overall rating
5

What Merchants Think

The app "Redo" has received overwhelmingly positive feedback from merchants who appreciate its ability to simplify returns, enhance customer service, and streamline backend operations. Merchants highlight its user-friendly interface and seamless integration with Shopify, praising its role in consolidating their tech stack and saving time. The customer service provided by the Redo team is frequently mentioned as exceptional, with many users noting the team’s responsiveness and willingness to innovate based on feedback.

Key Strengths

  • Simple and efficient return and exchange processes
  • Consolidation of multiple functions into one platform (returns, exchanges, order tracking, etc.)
  • Exceptional customer service and responsive support team
  • Cost-effectiveness and superior shipping rates
  • Innovative and customizable features like outbound order management and AI chat capabilities
  • Smooth integration with Shopify and ease of implementation

Common Concerns

  • Issues with customer support regarding speed and resolution of problems
  • Limitations of premium features outside the USA
  • Installation issues causing fraudulent orders or impacting accessibility apps
  • Some complaints about unexpected changes affecting website conversion rates

Final Thoughts

Overall, "Redo" is widely regarded as a game-changer in the e-commerce space, particularly for managing returns and customer service. Although not without challenges, particularly regarding some aspects of international functionality and support, the app has proven to significantly enhance both merchant operations and customer experience. For many users, Redo is indispensable for saving time, reducing costs, and improving automation, making it a recommended tool for Shopify brands.

w.kleinberg

Nov 04, 2025  on Shopify

Jaxon Jensen for the win! Very responsive - followed up on the follow up, can't beat that!

Gibsonlook

Nov 04, 2025  on Shopify

Super seamless and well-managed onboarding process was, it made getting started incredibly easy and all the tools are great.

Splay Shoes

Nov 03, 2025  on Shopify

Redo has really been a game changer when it comes to streamlining our Customer Support process. It's made it so simple to take care of all of our customers' needs, in terms of modifying orders, helping with returns, even keeping in touch with our customers. Several steps have been saved, thanks to the ability to email customers directly thorough the platform. Making the switch to Redo has been the best decision we've made

Violent Gentlemen

Nov 03, 2025  on Shopify

We appreciate all of the help Redo has provided to our business on the ecom from. Since the world of ecom is moving to an AI Shopping experience, Redo helps take the fear out of adding AI to your website as they walk you through all of the steps needed to take your website/shopping experience to the next level!

Rock & Roll Denim

Nov 03, 2025  on Shopify

Our Redo experience has been amazing from day one. From the integration to the continued support, the process has been seamless. Our customers have responded well to the experience, and it has improved our returns/exchanges experience exponentially.

Kooshy Kids

Oct 31, 2025  on Shopify

Thumbs up to Skyler. Very helpful.

Wythe

Oct 31, 2025  on Shopify

Fine Modesty

Oct 31, 2025  on Shopify

It's been such a smooth experience using Redo to manage easy returns and exchanges for clients and the chat is amazing! they always get back to me on time and help me with any problems i've had so big shoutout to the team and will def keep using them in my store. Also, big shoutout to Talmage who helped me on these portal setups and tag exclusion which was super needed for my store and i coulnd't figure it out

EPTM.

Oct 31, 2025  on Shopify

Talmage was very helpful in answering my questions and giving me step by step instructions on how to complete a task on Redo. The customer service Redo has is always the best and super helpful.

La Familia Forever

Oct 31, 2025  on Shopify

Great app + great support Redo’s been super smooth for us — easy setup, clean interface, and it just works. Big thanks to Aaron for always being on top of things and making sure we’re good. Definitely recommend if you want something simple that actually makes the return process easier. –Shawn from La Familia

Grassroots California

Oct 31, 2025  on Shopify

The team at Re-Do is on top of it. We're having tons of success with their new platform and so grateful that we can keep everything under one roof. If you're considering a switch - don't think twice!!

Element Ring Co

Oct 30, 2025  on Shopify

Customer support is great, quick and efficient! Thanks

Pinned Golf

Oct 30, 2025  on Shopify

Will was such a great help with solving my issue. He was very persistent and finding a resolution. It is reassuring to know that a company will not leave you out there hanging.

Conway+Banks Hockey Co.

Oct 30, 2025  on Shopify

Great app works as expected. very inutitive to use. Super fast and responsive customer service is my unreal. I've never had an issue unresolved!

Jen's Pirate Booty

Oct 29, 2025  on Shopify

I really appreciate Re-Do's customer service. Anytime I have any issues they are super responsive and are always willing to take the time and help me through anything. So far there is nothing that they have not been able to help me with and get us back up and running smoothly right away.

Gray and Haast

Oct 29, 2025  on Shopify

Really happy with the returns portal and user experience! Support has been really helpful to resolve any issues along the way. Has saved us a lot of time and made the process much easier for both us and our customers. Really happy with our decision to go with redo!

VelociRAX

Oct 28, 2025  on Shopify

Highly recommend! Awesome app, awesome team. Replaced multiple apps with this one and gained features and functionality in the process. Super helpful team that worked through our unique setups and integrations. No pressure to use elements we didn't need, just focused on the areas that helped us level up.

natvbasics.com

Oct 28, 2025  on Shopify

Redo has been great to work with! We use it for our online support chat as well as our returns and exchange process, and it’s been smooth sailing. Their support team is wonderful and always helpful. Like any system, there can be the occasional minor glitch, but it’s rare and always resolved promptly. Highly recommend!

Posi and Mint

Oct 28, 2025  on Shopify

Jaxon was great.

CHERRY LA

Oct 28, 2025  on Shopify

Fast, efficient, and helpful. Jaxon handled my concern without any hassle.

Scroll to Top