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Customer reviews: Redo

Develop by Shopify

Reviews (415)

Overall rating
5

What Merchants Think

The app "Redo" has received overwhelmingly positive feedback from merchants who appreciate its ability to simplify returns, enhance customer service, and streamline backend operations. Merchants highlight its user-friendly interface and seamless integration with Shopify, praising its role in consolidating their tech stack and saving time. The customer service provided by the Redo team is frequently mentioned as exceptional, with many users noting the team’s responsiveness and willingness to innovate based on feedback.

Key Strengths

  • Simple and efficient return and exchange processes
  • Consolidation of multiple functions into one platform (returns, exchanges, order tracking, etc.)
  • Exceptional customer service and responsive support team
  • Cost-effectiveness and superior shipping rates
  • Innovative and customizable features like outbound order management and AI chat capabilities
  • Smooth integration with Shopify and ease of implementation

Common Concerns

  • Issues with customer support regarding speed and resolution of problems
  • Limitations of premium features outside the USA
  • Installation issues causing fraudulent orders or impacting accessibility apps
  • Some complaints about unexpected changes affecting website conversion rates

Final Thoughts

Overall, "Redo" is widely regarded as a game-changer in the e-commerce space, particularly for managing returns and customer service. Although not without challenges, particularly regarding some aspects of international functionality and support, the app has proven to significantly enhance both merchant operations and customer experience. For many users, Redo is indispensable for saving time, reducing costs, and improving automation, making it a recommended tool for Shopify brands.

Wooden Ships

Nov 20, 2025  on Shopify

The agent was very helpful and resolved the issue as quickly and easily as possible. Great app!

J. Cole Shoes

Nov 20, 2025  on Shopify

Great team to work with Cade is the best they help so much! this has really streamlined our returns and exchanges!

Albee Baby

Nov 20, 2025  on Shopify

Easy to use and responsive whenever there is an issue. Cade and his team was able to resolve my issue with several orders within a few hours.

TOBIQ

Nov 20, 2025  on Shopify

Redo has been a great change to our returns system. And they are always quick to answer questions and give thorough help. Colin pointed me in the right direction and solved my issue right away.

Ava Lane Boutique

Nov 20, 2025  on Shopify

Cade has been incredibly helpful in resolving my issues and answering all of my questions. His replies are always fast, clear, and easy to understand, which makes communication effortless. He goes above and beyond to ensure everything is handled smoothly, and I truly appreciate his professionalism and support. Working with Cade has been a great experience, he makes the process simple and stress‑free!

Shop My Fair Lady

Nov 20, 2025  on Shopify

Great service

We Norwegians US

Nov 19, 2025  on Shopify

Skyler went above and beyond to help us sort out an issue we were having. The issue had nothing to do with the app, it was user error during a return, and he was able to troubleshoot the issue and get us sorted.

Stick Mobility US

Nov 19, 2025  on Shopify

The customer support at Redo was amazing! Skyler was friendly, quick to respond, and went above and beyond to help resolve my issue. Excellent service—I couldn’t be happier!

Pamela Love

Nov 18, 2025  on Shopify

Will (and the rest of the support team) are always super helpful and very fast at resolving issues.

Birdie Bean

Nov 18, 2025  on Shopify

We love redo for our everyday needs with returns, orders, exchanges! Makes our process much smoother. Customer support it awesome with helping when needed and for the most part pretty fast at responding.

Downeast

Nov 18, 2025  on Shopify

Will was awesome! Went above and beyond to help!

Sweet Bath Co

Nov 14, 2025  on Shopify

Such a great company! Very helpful, smart, and quick to respond to questions!

DOLCE VESTA

Nov 14, 2025  on Shopify

Cache

Nov 14, 2025  on Shopify

Jaxson is the GOAT, helped adjust a button with REDO very fast and effectively.

WHITESPACE

Nov 13, 2025  on Shopify

Colin jumped in and helped us get our flow tailored to our needs immediately. Thanks Redo!

Mave & Chez

Nov 13, 2025  on Shopify

The Redo support has been super helpful and quick to response! In particular, Will Snow was very available and provided me with his contact info in the even of any problem. Working with redo has been a breeze!

zestt llc

Nov 12, 2025  on Shopify

The customer service team at Redo is top-tier. They are quick to reply to any issue that may arise and solutions are just as quick. Jacob has been an asset to the team and has helped correct our flow with specific logic that has allowed our customers more flexibility with their returns.

IKT

Nov 11, 2025  on Shopify

We have loved our experience with redo so far! Shipping, managing returns/exchanges and marketing with redo has been great for us and a much more streamlined process. Shoutout to Jason! He has been very helpful with any questions we have or if we need him to adjust anything for us, he does it right away!

Shezza

Nov 11, 2025  on Shopify

Jaxon was really helpful!

Hurdle Apparel

Nov 11, 2025  on Shopify

Redo has been very helpful in streamlining our return and exchange process. We also appreciate the level of customization offered to enable us to best serve our customers’ needs. When we do encounter issues, the Redo team has been able to jump in quickly to provide resolutions. We appreciate having Redo to help make it easier for our customers as well as our customer support team.

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