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Customer reviews: Casa Subscriptions App

Reviews (204)

Overall rating
4.9

What Merchants Think

The "Casa Subscriptions App" receives a positive reception from merchants who appreciate its intuitive design and user-friendly interface, which helps businesses manage subscriptions effortlessly. Many users praise the app's seamless setup process and robust functionality, enhancing their store's customer experience. However, there are mentions of occasional issues that could affect customer satisfaction.

Key Strengths

  • Outstanding and responsive customer service, often referenced by name (e.g., Bobby, Purvi, Sam, Ateeb).
  • Simple and intuitive setup and onboarding process.
  • Effective at driving recurring revenue on autopilot.
  • Rich feature set with options for customization.
  • Seamless integration with Shopify stores.

Common Concerns

  • Technical glitches affecting subscriptions (e.g., skipped or duplicated subscriptions).
  • Inconsistent resolution of issues by customer support.

Final Thoughts

Overall, the "Casa Subscriptions App" is well-regarded for its ease of use, functionality, and particularly its excellent customer support, which is often cited as a highlight by users. However, occasional technical issues and support inconsistencies suggest there is room for improvement. Nonetheless, many merchants recommend the app for its effectiveness in managing subscriptions and enhancing the customer shopping experience.

Bath Indulgence

Jul 04, 2024  on Shopify

Not relaibale, one month skipped all subscriptions and then had 2 subscriptons ( March and April) in one month, which upset all my customers. Also it carries on even after the subscription has ended, which also made my customers very annoyed. I emailed customer service and they kept putting me to different people and NO one resolved the issues or got back to me! So not happy at all. Messaged after I left a review to explain, and I understand there can be bugs, but I lost the trust of my customers which is VITAL to me.

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