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Customer reviews: Casa Subscriptions App

Reviews (223)

Overall rating
4.9

What Merchants Think

The "Casa Subscriptions App" receives a positive reception from merchants who appreciate its intuitive design and user-friendly interface, which helps businesses manage subscriptions effortlessly. Many users praise the app's seamless setup process and robust functionality, enhancing their store's customer experience. However, there are mentions of occasional issues that could affect customer satisfaction.

Key Strengths

  • Outstanding and responsive customer service, often referenced by name (e.g., Bobby, Purvi, Sam, Ateeb).
  • Simple and intuitive setup and onboarding process.
  • Effective at driving recurring revenue on autopilot.
  • Rich feature set with options for customization.
  • Seamless integration with Shopify stores.

Common Concerns

  • Technical glitches affecting subscriptions (e.g., skipped or duplicated subscriptions).
  • Inconsistent resolution of issues by customer support.

Final Thoughts

Overall, the "Casa Subscriptions App" is well-regarded for its ease of use, functionality, and particularly its excellent customer support, which is often cited as a highlight by users. However, occasional technical issues and support inconsistencies suggest there is room for improvement. Nonetheless, many merchants recommend the app for its effectiveness in managing subscriptions and enhancing the customer shopping experience.

LifeDirt Foods

Apr 29, 2025  on Shopify

I recommend this app as it has supported most of our business as we are subscription-based! It takes a little while to get responses to questions from support. Updated this review from a 4 to a 5 as I was provided with a phone number to call when requiring immediate support.

Muse Lingerie

Apr 27, 2025  on Shopify

I am using this app from the very beginning.Casa is super easy to set up and very intuitive to use. The dashboard is clean and clear, making everything simple to manage. Their support team is amazing — always quick, friendly, and ready to help whenever you need assistance. SSpecial thanks to Ateeb, who was very helpful. Highly recommend it for anyone looking for a smooth experience

Summa Brew Laude

Apr 16, 2025  on Shopify

Ateeb was fantastic and efficient. He expertly navigated me through the set up process. I truly appreciate his help.

LifeDirt Foods

Apr 14, 2025  on Shopify

I recommend this app as it has supported most of our business as we are subscription-based! It takes a little while to get responses to questions from support, however, and there is no phone number available to call.

Seasonal Soaps

Apr 12, 2025  on Shopify

Excellent customer service! Ateeb assisted me with the app installation process and answered my questions patiently and promptly.

The Wholesome Hive

Apr 08, 2025  on Shopify

They were very helpful in walking me through the process of setting up the app. The technology behind this is very user friendly and takes one more headache away from me as a business owner. I'm excited to see how it can help my customers and business at the same time!

Fluency Beauty

Apr 06, 2025  on Shopify

Ateeb was fast and helpful setting up the subscription service. Can't wait to start testing it out and see how it boosts revenue.

24builds

Mar 19, 2025  on Shopify

Ateeb provided excellent support, assisting us in a friendly and approachable manner. He was attentive to our needs, great customer service!

GEORGIA ALLIANCE

Mar 10, 2025  on Shopify

Great experience. They prompted on support chat right after installation for any assistant needed. Was quick help without having to struggle with options. Provided support on google meet with live screen sharing which made it easier to understand instructions and my product was live within 5 minutes. Recommended App with great customer service.

From Trees

Mar 05, 2025  on Shopify

Sam and the team have been very helpful with all our support requests, helping us very quickly make improvements to our new subscription programme. Would highly recommend.

CitiesAway

Feb 26, 2025  on Shopify

Amazing help! They jumped right into the solution and provided exactly what I needed. Fast, efficient, and incredibly helpful—great service all around! Highly recommend!

Sage in the Sky

Feb 21, 2025  on Shopify

Really easy to set up & the customer support when needed was fast & very efficient & friendly.

Little Prayer Tea Company

Feb 13, 2025  on Shopify

Casa Subscriptions on Shopify is great! Easy to use, works perfectly, and their customer support is top-notch. Highly recommend for anyone wanting to set up subscriptions.

VitalSip

Feb 10, 2025  on Shopify

Ateeb is the absolute pinnacle of customer service experience, in fact, his kindness and competence made me realise how small of an human being I am. I will remember all my life of my encounter with Ateeb, when i need a bit of positivity or motivation. Also he answers quickly.

iRide Mobility

Dec 15, 2024  on Shopify

Bobby was very great helping me with onboarding for the app. It's as simple as 1-2-3 Easy way to help my business drive recurring revenue annually on Auto-Pilot. Excited to see this compound!

Best Work From Home Coach

Dec 06, 2024  on Shopify

Ateeb was great and responsive! He walked us through every step of the setup. Great customer service!

Pet Foods Online

Nov 24, 2024  on Shopify

We recently started with Casa Subscriptions and had a slight technical glitch (my fault). Purvi & Sam in support helped me solve and fix the problem! So efficient and helpful. Such a pleasure to deal with. Many thanks for everything.

DJ Medication Store

Nov 24, 2024  on Shopify

Sam was very helpful and polite, very calm throughout the process. He took his time to make sure everything worked. Very grateful to have his and Purvi's help.

Outer Worlds Coffee

Nov 16, 2024  on Shopify

Just downloaded Casa. Very intuitive. And as soon as I had a problem and got on their chat Uday was immediately on the chat to help me. Sent me a video tutorial and even got on a call to help me live!

OPTORIUM

Nov 05, 2024  on Shopify

Excellent Service and Easy Experience! I recently started using the Casa Subscriptions App, and I couldn’t be more impressed! The app is user-friendly and makes managing my subscriptions incredibly easy. From choosing my plan to scheduling deliveries, everything is smooth and seamless. I also want to highlight the exceptional customer service I received from Purvi . She was extremely helpful during our Google Meet call, guiding me through the app's features and answering all my questions with patience and clarity. Purvi took the time to ensure I fully understood how everything worked, and her friendly attitude made the whole experience a pleasure. It’s rare to come across such dedicated customer support, and Purvi’s professionalism and attention to detail really set the standard for great service. Highly recommend Casa Subscriptions to anyone looking for a reliable and efficient subscription service with fantastic support!

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