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Customer reviews: Casa Subscriptions App

Reviews (204)

Overall rating
4.9

What Merchants Think

The "Casa Subscriptions App" receives a positive reception from merchants who appreciate its intuitive design and user-friendly interface, which helps businesses manage subscriptions effortlessly. Many users praise the app's seamless setup process and robust functionality, enhancing their store's customer experience. However, there are mentions of occasional issues that could affect customer satisfaction.

Key Strengths

  • Outstanding and responsive customer service, often referenced by name (e.g., Bobby, Purvi, Sam, Ateeb).
  • Simple and intuitive setup and onboarding process.
  • Effective at driving recurring revenue on autopilot.
  • Rich feature set with options for customization.
  • Seamless integration with Shopify stores.

Common Concerns

  • Technical glitches affecting subscriptions (e.g., skipped or duplicated subscriptions).
  • Inconsistent resolution of issues by customer support.

Final Thoughts

Overall, the "Casa Subscriptions App" is well-regarded for its ease of use, functionality, and particularly its excellent customer support, which is often cited as a highlight by users. However, occasional technical issues and support inconsistencies suggest there is room for improvement. Nonetheless, many merchants recommend the app for its effectiveness in managing subscriptions and enhancing the customer shopping experience.

Little Prayer Tea Company

Feb 13, 2025  on Shopify

Casa Subscriptions on Shopify is great! Easy to use, works perfectly, and their customer support is top-notch. Highly recommend for anyone wanting to set up subscriptions.

VitalSip

Feb 10, 2025  on Shopify

Ateeb is the absolute pinnacle of customer service experience, in fact, his kindness and competence made me realise how small of an human being I am. I will remember all my life of my encounter with Ateeb, when i need a bit of positivity or motivation. Also he answers quickly.

iRide Mobility

Dec 15, 2024  on Shopify

Bobby was very great helping me with onboarding for the app. It's as simple as 1-2-3 Easy way to help my business drive recurring revenue annually on Auto-Pilot. Excited to see this compound!

Best Work From Home Coach

Dec 06, 2024  on Shopify

Ateeb was great and responsive! He walked us through every step of the setup. Great customer service!

Pet Foods Online

Nov 24, 2024  on Shopify

We recently started with Casa Subscriptions and had a slight technical glitch (my fault). Purvi & Sam in support helped me solve and fix the problem! So efficient and helpful. Such a pleasure to deal with. Many thanks for everything.

DJ Medication Store

Nov 24, 2024  on Shopify

Sam was very helpful and polite, very calm throughout the process. He took his time to make sure everything worked. Very grateful to have his and Purvi's help.

Outer Worlds Coffee

Nov 16, 2024  on Shopify

Just downloaded Casa. Very intuitive. And as soon as I had a problem and got on their chat Uday was immediately on the chat to help me. Sent me a video tutorial and even got on a call to help me live!

OPTORIUM

Nov 05, 2024  on Shopify

Excellent Service and Easy Experience! I recently started using the Casa Subscriptions App, and I couldn’t be more impressed! The app is user-friendly and makes managing my subscriptions incredibly easy. From choosing my plan to scheduling deliveries, everything is smooth and seamless. I also want to highlight the exceptional customer service I received from Purvi . She was extremely helpful during our Google Meet call, guiding me through the app's features and answering all my questions with patience and clarity. Purvi took the time to ensure I fully understood how everything worked, and her friendly attitude made the whole experience a pleasure. It’s rare to come across such dedicated customer support, and Purvi’s professionalism and attention to detail really set the standard for great service. Highly recommend Casa Subscriptions to anyone looking for a reliable and efficient subscription service with fantastic support!

PULLPALZ

Oct 22, 2024  on Shopify

Sam and the other support has been great with helping me migrate to Casa from charge rabbit. im glad I was able to have them help me continue to run my business smoothly. if you need a subscription app Casa is the way to go

Noctis PM

Sep 25, 2024  on Shopify

It's basic but you can get create nice subscription for your products and customer service was great, Bobby the agent helped me!

Essenz

Sep 23, 2024  on Shopify

Casa Subscriptions has been amazing for our store and was very intuitive and simple to set up while having a complex and rich feature set! I had an issue and their support team came in and completely fixed the problem for me. I've been so impressed with this app so far and look forward to expanding with it moving forward :)

coffee boost

Aug 31, 2024  on Shopify

Recently, I started working with the Casa Subscription App, and, oh my, am I impressed. They actually came to me and said they could make a design widget that was custom for my store, and it looks absolutely great. Intuitive application, but most of all, second-to-none support: they listened to me to make sure the widget matched my brand, and their responsiveness made all interactions with them a breeze. Because of Casa, my store now has that special something extra that elevates the general customer experience. I highly recommend trying the Casa Subscription App for those who wish to give an exceptional design touch to their Shopify store!

Honestea & Co.

Aug 20, 2024  on Shopify

Got connected with Bobby today and we had an extremely long chat on how to setup this whole shindig. It took me awhile to understand it, but he assisted me with asking for screenshots every-time i make a change. Well one thing for sure.. things worked out great. I appreciate the assistance and the wonderful support by Casa's team! Thank You.. this app, get it.. Its great!

Skull Shaver AU

Jul 13, 2024  on Shopify

Casa subscriptions has been extremely successful for our business. Sam from Casa provided wonderful assistance to enable a smooth and smart setup getting the subscription up and running in no time at all. Highly recommended!

Bath Indulgence

Jul 04, 2024  on Shopify

Not relaibale, one month skipped all subscriptions and then had 2 subscriptons ( March and April) in one month, which upset all my customers. Also it carries on even after the subscription has ended, which also made my customers very annoyed. I emailed customer service and they kept putting me to different people and NO one resolved the issues or got back to me! So not happy at all. Messaged after I left a review to explain, and I understand there can be bugs, but I lost the trust of my customers which is VITAL to me.

Nancy Esther

Apr 04, 2024  on Shopify

Acabo de instalar la aplicación y no habia terminado que ya servicio al cliente se esta comunicando conmigo por chat y whatapp...me surgio un problema y rapidito me envio un video para yo ver como solucionarlo. Gracias por su servicio....Emocionando utilizando la plataforma para darle a mi tienda otra opcion para mis clientes.

VERDINOVA

Mar 27, 2024  on Shopify

L'application Casa Subscriptions s'est avérée être un véritable atout pour ma boutique Shopify. La gestion des abonnements est simple et intuitive, et l'interface est conviviale.

Albany Soo Bahk Do

Mar 21, 2024  on Shopify

Bobby gave AMAZING customer support for me as I am just learning how to use both Casa and Shopify. He even stayed an hour after his shift ended to make sure I was good. I can highly recommend Casa just on the basis of their customer support alone-which is SO IMPORTANT! -william johns, Australia

Ownly Organic

Mar 13, 2024  on Shopify

My experience with Casa has been great. The app does exactly what I want it to do in terms of simple functionality that allows people to buy via subscription. It notifies me when we have a subscription order, which is a great tracking tool. In addition, I needed custom code for very specific requirements to be met for our credit card processor (we are in a restricted product category), and Sam was happy to meet, discuss our needs, come up with a great solution, and implement it for a very reasonable fee. I would highly recommend!

New Socks Daily

Feb 06, 2024  on Shopify

I had pleasure to speak with Bobby, and was really pleased to see how quickly I got solution for my Shopify Store with the app installation. I highly recommend the app and the after sale services. If you like to be treated VIP talk to Bobby, he is Rock Star. Thank you Team for all your help.

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