The "Rebuy Personalization Engine" has received diverse feedback from merchants. Generally, users appreciate its powerful features and the positive impact on sales metrics like Average Order Value (AOV) and Conversion Rate (CVR). Many reviews highlight exceptional customer support as a key element of their positive experience. However, some merchants have faced challenges with technical implementations and theme compatibility.
Key Strengths
Powerful upselling and cross-selling features that boost sales and customer experience.
Exceptional customer support, with many positive mentions of specific support team members like Suki, Monica, Max, and others.
Notable impact on key metrics such as AOV and CVR, making it a valuable tool for many merchants.
Highly customizable widgets and features that can be tailored to individual store needs.
User-friendly interface, though some complexity can be expected for beginners.
Common Concerns
Compatibility issues with premium or specific themes, leading to difficulties in integration and setup.
High complexity with a steep learning curve for new users, particularly concerning customization.
Long turnaround time for resolving bugs or issues, with some reports of less effective development support.
Pricing concerns, particularly for larger stores not utilizing all available features.
Instances of technical glitches affecting store functionality, causing frustration among users.
Final Thoughts
Overall, the "Rebuy Personalization Engine" is highly regarded for its robust functionality and superior customer service, which most merchants find especially helpful. While it offers valuable tools that can significantly enhance sales performance, potential users should be aware of the technical challenges and pricing considerations that come with this feature-rich platform. Engaged support and a willingness to learn the system's intricacies are critical for maximizing its benefits.
Pet Honesty
Mar 27, 2024
on
Shopify
We're technically still in trial but the results speak for themselves. We might submit a followup review after some more time. So far, we're all pleased with the performance, the service and all the support.
Urban Industry
Mar 27, 2024
on
Shopify
So far so good with installing the rebuy app.. We're seeing some early signs thats its working and doing what we hoped it would. Big shout out to Suki who helped us Onboard and continued to help with some teething problems! Great asset to the rebuy team!
DIY Craft Warehouse
Mar 26, 2024
on
Shopify
Big thumbs up and 5 stars to Rebuy! It has truly boosted our sales. At the start, I was skeptical about the return on investment, but the outcomes have undeniably demonstrated its worth, and now I'm fully convinced. I really want to thank Max Trummer for making everything so clear and easy to understand, always being there to answer my questions. His suggestions for growing sales have been outstanding. His advice and follow-through are outstanding. If I were in charge, I'd reward him with a paid vacation to Hawaii – he's that impressive!
Dreamland Baby
Mar 26, 2024
on
Shopify
Rebuy has empowered our small team to quickly implement website changes that would have otherwise demanded extensive development and project management efforts. They have truly streamlined the process of providing a personalize shopping experience. Rebuy’s features have made a huge impact in our efforts to increase AOV. The setup process was straightforward, and they provide documentation and support for implementing all of their different widgets. Ali has been an amazing resource, consistently offering support and insights as we refine and enhance our widgets. She’s always quick to respond to the manyyy questions I ask.
After seeing the significant impact of the platform, we chose to collaborate with Aaron and Jeff on the development of additional widgets! They are excellent communicators who offer recommendations and support throughout the entire process. They did an amazing job bringing our designs to life. Finding a user-friendly bundle experience that automatically adjusts to hide sold-out items/variants has been a long-time search, and Rebuy made it easy. I cannot recommend Rebuy enough! Their team has consistently exceeded my expectations; they go above and beyond.
Momofuku Goods
Mar 22, 2024
on
Shopify
Rebuy has been an incredible partner by helping us customize the consumer purchase journey and adding impactful revenue with every order. Our account manager Janet is amazing -- always willing to help us test a new feature/strategy and continue to strive for impact across our Rebuy widgets. Looking forward to testing all the future widget innovation they have to offer!
NightFood
Mar 21, 2024
on
Shopify
Great support here in Rebuy. A lot of their staff helped me on our journey, but Moe helped us a lot. Thank you Moe and thank you Rebuy!
loveclosely
Mar 05, 2024
on
Shopify
Rebuy has been a massive help with increasing our AOV after just installing smart cart. We've added a post purchase upsell and are excited to see how it performs. Recently, we had a theme issue outside of Rebuy's control - however Nam and our success manager Max went out of their way to resolve the issue at midnight eastern time. Thank you for all the help and support you guys rock!
Hydrant
Jan 30, 2024
on
Shopify
Rebuy has a huge ROI for our team as it allows us to play with merchandising all over the site without using any developer time. The team at Rebuy has been super helpful at every step to make sure we are making the most of all the features they have to offer. We've seen a meaningfully increased AOV since installing the app.
bakerly
Jan 29, 2024
on
Shopify
This app is amazing, but also the team behind it always goes above and beyond to make everything run smoothly. We have requested so many edits on our widgets, and they have gladly made them all. Definitely would recommend it to increase the AOV with all the different widgets. Tip: get the package that includes customization! amazing!
The Turmeric Co.
Jan 25, 2024
on
Shopify
Rebuy is comprehensive enough to customise our cart ourselves in 90% of cases, but for the rest 10% of edge cases or that extra bit of custom functionality Rebuy has a fantastic support team. They will go above and beyond to help you achieve your goals and you will learn things along the way. I wish they had a more comprehensive docs and for that I am taking off the 6th star. Sorry Rebuy, only 5 stars for you this time ;)