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Customer reviews: Rebuy Personalization Engine

Develop by Rebuy

Reviews (802)

Overall rating
4.8

What Merchants Think

The "Rebuy Personalization Engine" has received diverse feedback from merchants. Generally, users appreciate its powerful features and the positive impact on sales metrics like Average Order Value (AOV) and Conversion Rate (CVR). Many reviews highlight exceptional customer support as a key element of their positive experience. However, some merchants have faced challenges with technical implementations and theme compatibility.

Key Strengths

  • Powerful upselling and cross-selling features that boost sales and customer experience.
  • Exceptional customer support, with many positive mentions of specific support team members like Suki, Monica, Max, and others.
  • Notable impact on key metrics such as AOV and CVR, making it a valuable tool for many merchants.
  • Highly customizable widgets and features that can be tailored to individual store needs.
  • User-friendly interface, though some complexity can be expected for beginners.

Common Concerns

  • Compatibility issues with premium or specific themes, leading to difficulties in integration and setup.
  • High complexity with a steep learning curve for new users, particularly concerning customization.
  • Long turnaround time for resolving bugs or issues, with some reports of less effective development support.
  • Pricing concerns, particularly for larger stores not utilizing all available features.
  • Instances of technical glitches affecting store functionality, causing frustration among users.

Final Thoughts

Overall, the "Rebuy Personalization Engine" is highly regarded for its robust functionality and superior customer service, which most merchants find especially helpful. While it offers valuable tools that can significantly enhance sales performance, potential users should be aware of the technical challenges and pricing considerations that come with this feature-rich platform. Engaged support and a willingness to learn the system's intricacies are critical for maximizing its benefits.

Knobel Spirits

May 28, 2024  on Shopify

Very smooth implementation process! Suki, the Launch Manager as well as Monica, the Merchant Success Manager have both been excellent to work with and available to assist with any questions along the process. The app setup has been pretty straight forward and I appreciate the seamless integration that Rebuy has with other platforms like review and subscription apps. Already seeing a return less than a week after launch!

Nēmah

May 16, 2024  on Shopify

I am thoroughly impressed with the exceptional service provided by Keaton and Kalum at Rebuy. They went above and beyond in assisting us with customizations on our ReBuy widgets. Their expertise and dedication ensured that every detail was meticulously addressed, enhancing the functionality and appearance of our widgets significantly. Their customer service was outstanding, as they were always prompt, professional, and attentive to our needs. The Rebuy platform itself is incredibly versatile and user-friendly, offering a range of features that have greatly improved our ecommerce operations. I highly recommend Rebuy to anyone looking for a robust solution for their ecommerce needs.

Oh Beauty

Apr 26, 2024  on Shopify

Rebuy significantly enhanced our website presence and conversions, making it more convenient for our customers and tailored to our style. The team (especially our launch manager Aiman) is super supportive and helpful. 100% recommend.

Cuffed by Nano LLC

Apr 26, 2024  on Shopify

Have absolutely LOVED working with the rebuy team so far - Suki was amazing helping me customize my cart and the UX of the app is wonderful!

Tosi

Apr 24, 2024  on Shopify

Over the last 30 days Rebuy has helped us increase AOV by over 23%! The app is amazing and so is their incredible support team. From their onboarding to growth follow-up calls every step of the process has been smooth and their team has been so available and quick to help. Special thank you to Janet for all of your help! 10/10 would recommend to every business!

You're Looking Well

Apr 24, 2024  on Shopify

Brilliant technology that has integrated pretty seamlessly into our Shopify store and should make a tangible difference to CVR and AOV. Particular shout out to Kalum for going above and beyond post-integration and Aiman for his help during the integration process.

SureFire CPR

Apr 23, 2024  on Shopify

Rebuy is great, especially their customer service! Monica has gone above and beyond to make the experience smooth. Looking forward to growing our business with their amazing tool.

Kester Black Australia

Apr 23, 2024  on Shopify

We highly rate Rebuy, having been using it for about 8 months now. The support we've received from Max has been incredible, if ever we're unsure about setting up a new post-purchase sales flow or running a special offer he's there to sense check for us. The functionality of both the smart cart and upsells are great, and make it easy for us to change things on the fly.

BootayBag

Apr 18, 2024  on Shopify

Amazing app. Amazing support. The team at Rebuy goes above and beyond just answer questions, they truly want to help and will spend time finding answers for you. Countless times I've asked about functionality or formatting to only be met with a solution (and quickly). Our rep Alison is amazing and always checks in with new ideas to help boost sales. As far as the platform goes, it's easy to use, easy to set up, and IF you run into an issue they have you covered within 24 hours or less. Everyone at Rebuy not only is helpful, but knowledgable and that makes all the difference.

The Jojoba Company Australia Inc

Apr 17, 2024  on Shopify

Great App. Super helpful support team!

LIVERPOOL LOS ANGELES

Apr 17, 2024  on Shopify

Rebuy has been a game-changer for us, delivering exceptional ROI! While initially attracted by its Smart Cart features, we were blown away by the AI/ML-powered product recommendations. Our dedicated CSM, Monica, has been instrumental. Her thorough understanding of our business needs has uncovered numerous functionalities we're excited to explore further. With Rebuy, the possibilities seem endless, and we can't wait to see what else lies ahead!

LUNA Sandals

Apr 17, 2024  on Shopify

Rebuy is the most sophisticated app I know. It basically unleashes innumerable numbers of ways you can improve customer shopping experience, upsells, personalizations, cart customizations, ability to create complex rules... possibilities are endless. Rebuy team also is super helpful with setup and nurturing the account to constantly make it better. We were lucky to have been matched with Max. He's been phenomenal and helped us to gradually expand the tools we actively use with Rebuy. Definitely a worthy addition!

Opus Art Supplies

Apr 17, 2024  on Shopify

It's the team that truly makes them stand out. Suki, our launch manager has been a champion for us. Thanks for the education on the platform and helping us get the most out of Rebuy! We have already begun to see positive results.

The Qi

Apr 16, 2024  on Shopify

Max has been very helpful with our needs to edit our Rebuy app!!!

Pants & Socks

Apr 16, 2024  on Shopify

5 Stars for Moe from the support/implementation team. Super patient, friendly and communicative. Quickly solved what was a frustrating impasse for me and a time critical issue for the business, without any fuss. Thanks Moe!

Northern Fitness

Apr 15, 2024  on Shopify

It's a great app with lots of functionality and customization. Katie provided very thorough support and walked us through the ins and outs of Rebuy, so we feel much more confident using Rebuy now thanks to her!

Energy Muse

Apr 15, 2024  on Shopify

Working with Rebuy has completely up-leveled our business! Their team is super helpful and easy to work with -- shout out to Suki and Max. We just completed an expansion pack with them and are seeing incredible results already. For any ecommerce shop, this should be the #1 app your install.

Makedo

Apr 14, 2024  on Shopify

Suki was really helpful and available whenever we had an enquiry. The Launch package was super helpful and allowed us to manage the launch without internal dev work. Recommend!

VITAMAN USA

Apr 12, 2024  on Shopify

I rate this app 5-star. For both functionality and knowledgeable support. Working before with several apps, we always lack some features. Rebuy offered us what we needed with various options for subscription products (we used both Recharge and Stay.ai) The app works out of the box, if something is not working - support solves these issues promptly. Best upsell/cross-sell app from who we worked with so far.

Brew Blue

Apr 11, 2024  on Shopify

Support team is super helpful, really good app, and constantly innovating.

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