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Customer reviews: Rebuy Personalization Engine

Develop by Rebuy

Reviews (748)

Overall rating
4.8

What Merchants Think

The "Rebuy Personalization Engine" has received diverse feedback from merchants. Generally, users appreciate its powerful features and the positive impact on sales metrics like Average Order Value (AOV) and Conversion Rate (CVR). Many reviews highlight exceptional customer support as a key element of their positive experience. However, some merchants have faced challenges with technical implementations and theme compatibility.

Key Strengths

  • Powerful upselling and cross-selling features that boost sales and customer experience.
  • Exceptional customer support, with many positive mentions of specific support team members like Suki, Monica, Max, and others.
  • Notable impact on key metrics such as AOV and CVR, making it a valuable tool for many merchants.
  • Highly customizable widgets and features that can be tailored to individual store needs.
  • User-friendly interface, though some complexity can be expected for beginners.

Common Concerns

  • Compatibility issues with premium or specific themes, leading to difficulties in integration and setup.
  • High complexity with a steep learning curve for new users, particularly concerning customization.
  • Long turnaround time for resolving bugs or issues, with some reports of less effective development support.
  • Pricing concerns, particularly for larger stores not utilizing all available features.
  • Instances of technical glitches affecting store functionality, causing frustration among users.

Final Thoughts

Overall, the "Rebuy Personalization Engine" is highly regarded for its robust functionality and superior customer service, which most merchants find especially helpful. While it offers valuable tools that can significantly enhance sales performance, potential users should be aware of the technical challenges and pricing considerations that come with this feature-rich platform. Engaged support and a willingness to learn the system's intricacies are critical for maximizing its benefits.

Airpaq GmbH

Oct 20, 2024  on Shopify

So far the best Upsell App which offers Pre/Post Upsells in a seemless way. I would especially like to mention Steven, who does a great job. Super helpful even with detailed adjustments. 11/10

Your True Beauty

Oct 16, 2024  on Shopify

We have been using Rebuy for a few years. It is an excellent app and the support has been great. We faced an issue recently after upgrading our theme and I'd like to personally thank Katie in the support team for going out of her way to solve this issue for us. She is a credit to the Rebuy team and testament to their commitment to providing excellent support for customers.

Seager Co.

Oct 07, 2024  on Shopify

Suki and Reza were both a great help in getting our new Smart Cart live and addressed any issues quickly and efficiently. Very easy to work with and great communication.

The One Glove

Oct 03, 2024  on Shopify

The app speaks for itself, world-class, but what really makes the difference is the CS. They are unbelievable. Quick response, they know their stuff and they are very willing to go in and make changes to your code to get the outcome desired. As someone who isn't a developer, it is invaluable. They have fixed and improved so many parts of our widgets fr me.

Black Diamond Australia

Oct 03, 2024  on Shopify

Implementing the Rebuy app on our Shopify store has been a game-changer for our upselling and cross-selling efforts! The intuitive recommendations have not only increased our sales but also created a smoother shopping experience for our customers.

APEC WATER

Sep 19, 2024  on Shopify

Great features and great support. Especially Our account manager Monica was very dedicated and quick to handle any problems.

TopTrainer

Sep 18, 2024  on Shopify

Rebuy has completely transformed our upsell strategy and significantly boosted our store’s performance! The platform is user-friendly, packed with powerful features, and has helped increase our average order value immensely. A special shout-out to Max, our Success Manager, who was incredibly helpful and provided invaluable support throughout. Highly recommend Rebuy to any e-commerce store looking to elevate their personalization and upsell game!

Forever Fizzies

Sep 17, 2024  on Shopify

The raw capabilities are on point!

Fur Professionals

Sep 17, 2024  on Shopify

Rebuy has been a great tool for us in having a seamless GWP experience, upselling our PDPs, and optimizing our minicart/checkout! The support for Rebuys team has always been top notch! Specifically with our rep, Max.

Synthesis Organics

Sep 16, 2024  on Shopify

Really helps with upsells and smart cart functionality as we don't have shopify plus yet. Also great customer support - e.g. Max Trummer from support jumped in to support our launch optimisation last minute and stayed with us until we were happy everything was set up properly. thank you!

HIGHSTREET

Sep 16, 2024  on Shopify

Excellent Platform for Boosting Sales We've been using Rebuy in our company for the past few months, and we couldn't be happier with the results. The platform is incredibly intuitive and offers multiple features that have been key to optimizing our sales. From personalized recommendations to cross-selling strategies, Rebuy has allowed us to significantly increase the value of each transaction, improving both the customer experience and our revenue. Moreover, I want to highlight the outstanding support we've received from Reza. From day one, Reza has been an essential partner, helping us fully leverage all the features of the platform. His knowledge and guidance have been instrumental in implementing the right strategies and tailoring Rebuy to our specific needs. With his expertise, we were able to integrate the tool more effectively into our processes, maximizing its impact on our sales.

Protect-A-Bed

Sep 16, 2024  on Shopify

It's the best app for upsells and cross-sells. It's pure conversion booster with a lot of amazing functionality, good design and great support. Everything so smooth and simple. I love to work with this app and use it in a few of our stores! Special thank you to Steven from support team for his fast help. Appreciate it!

Tangible Science

Sep 15, 2024  on Shopify

ONE/SIZE

Sep 15, 2024  on Shopify

Our customer success manager Monica has been such a help with A/B testing, providing helpful insight & also providing areas of opportunity. The team is always great to work with!

Slatkin + Co.

Sep 11, 2024  on Shopify

Great onboarding process with the team. Informative & fast. Kalum has assisted in getting our team comfortable with the widgets & back-end set up which has helped tremendously. Already seeing results, can't wait for more!

Daily Crunch

Sep 05, 2024  on Shopify

Our experience has been absolutely fantastic working with ReBuy. Their team was responsive and worked with us every step of the way to launch. Aiman was the best!! I am already seeing a jump in sales and overall improvement in UX. Thanks Rebuy team!

Wildwood Guitars

Sep 04, 2024  on Shopify

Max was an amazing teacher and showed me the ins and outs of ReBuy in an easy to understand manner. I'm excited to see how ReBuy helps us with add-ons once our new site launches!

Fresh Peaches

Sep 03, 2024  on Shopify

We've experienced increases in CVR and AOV as a result of the Rebuy smart cart and upsell widgets. We use page builder on top of our shopify store and we were concerned with implementation. However, the Rebuy team was responsive and addressed all of our questions/asks in a timely manner. Aiman at Rebuy helped us with our implementation and made me confident that we were going to be set up for success.

HumanN

Sep 03, 2024  on Shopify

Rebuy has been a great tool for us at every step of the way. Our rep, Alison, is experienced, professional, determined and always willing to help us solve any issues we are having. Rebuy has truly been a game-changer for us and Alison is a HUGE part of that. Adding more to the review here as we had some issues with a couple of our widgets and Steven from the chat messenger was so patient, hard working, and didn't give up until he found the solutions for both the issues we were having! Rebuy, you have a great team on your hands!

AWAKE Chocolate

Aug 29, 2024  on Shopify

Not only has this app been amazing for my brand and our multiple stores but the support team is next level. I had a number of goals and optimizations (different for each store) and the Rebuy team helped me configure the apps and taught me how to do it (with video tutorials specific to my store fronts) so I could continue to optimize my stores myself. This app came recommended to me from a friend and I couldn't recommend it more! I just wish we started using it sooner. The setup process was quick and easy and we saw results immediately!

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