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Customer reviews: Rebuy Personalization Engine

Develop by Rebuy

Reviews (802)

Overall rating
4.8

What Merchants Think

The "Rebuy Personalization Engine" has received diverse feedback from merchants. Generally, users appreciate its powerful features and the positive impact on sales metrics like Average Order Value (AOV) and Conversion Rate (CVR). Many reviews highlight exceptional customer support as a key element of their positive experience. However, some merchants have faced challenges with technical implementations and theme compatibility.

Key Strengths

  • Powerful upselling and cross-selling features that boost sales and customer experience.
  • Exceptional customer support, with many positive mentions of specific support team members like Suki, Monica, Max, and others.
  • Notable impact on key metrics such as AOV and CVR, making it a valuable tool for many merchants.
  • Highly customizable widgets and features that can be tailored to individual store needs.
  • User-friendly interface, though some complexity can be expected for beginners.

Common Concerns

  • Compatibility issues with premium or specific themes, leading to difficulties in integration and setup.
  • High complexity with a steep learning curve for new users, particularly concerning customization.
  • Long turnaround time for resolving bugs or issues, with some reports of less effective development support.
  • Pricing concerns, particularly for larger stores not utilizing all available features.
  • Instances of technical glitches affecting store functionality, causing frustration among users.

Final Thoughts

Overall, the "Rebuy Personalization Engine" is highly regarded for its robust functionality and superior customer service, which most merchants find especially helpful. While it offers valuable tools that can significantly enhance sales performance, potential users should be aware of the technical challenges and pricing considerations that come with this feature-rich platform. Engaged support and a willingness to learn the system's intricacies are critical for maximizing its benefits.

Daily Crunch

Sep 05, 2024  on Shopify

Our experience has been absolutely fantastic working with ReBuy. Their team was responsive and worked with us every step of the way to launch. Aiman was the best!! I am already seeing a jump in sales and overall improvement in UX. Thanks Rebuy team!

Wildwood Guitars

Sep 04, 2024  on Shopify

Max was an amazing teacher and showed me the ins and outs of ReBuy in an easy to understand manner. I'm excited to see how ReBuy helps us with add-ons once our new site launches!

Fresh Peaches

Sep 03, 2024  on Shopify

We've experienced increases in CVR and AOV as a result of the Rebuy smart cart and upsell widgets. We use page builder on top of our shopify store and we were concerned with implementation. However, the Rebuy team was responsive and addressed all of our questions/asks in a timely manner. Aiman at Rebuy helped us with our implementation and made me confident that we were going to be set up for success.

HumanN

Sep 03, 2024  on Shopify

Rebuy has been a great tool for us at every step of the way. Our rep, Alison, is experienced, professional, determined and always willing to help us solve any issues we are having. Rebuy has truly been a game-changer for us and Alison is a HUGE part of that. Adding more to the review here as we had some issues with a couple of our widgets and Steven from the chat messenger was so patient, hard working, and didn't give up until he found the solutions for both the issues we were having! Rebuy, you have a great team on your hands!

AWAKE Chocolate

Aug 29, 2024  on Shopify

Not only has this app been amazing for my brand and our multiple stores but the support team is next level. I had a number of goals and optimizations (different for each store) and the Rebuy team helped me configure the apps and taught me how to do it (with video tutorials specific to my store fronts) so I could continue to optimize my stores myself. This app came recommended to me from a friend and I couldn't recommend it more! I just wish we started using it sooner. The setup process was quick and easy and we saw results immediately!

ZRO Chill

Aug 28, 2024  on Shopify

Max is a great person to work with. Super responsive and very informative.

CountyComm

Aug 28, 2024  on Shopify

Love all the support and once setup the process is super easy

Vibes Only

Aug 25, 2024  on Shopify

We use a few different platforms and plug-ins and Rebuy by far makes us the most revenue. We've enjoyed being able to test different features and widgets and really make the most we can out of it. Our Merchant Success Manager, Reza Zohouri, is so helpful and very communicative. We highly recommend Reza as your go-to person.

Boston General Store

Aug 22, 2024  on Shopify

We are very satisfied with Rebuy on our website. I work with Moncia to keep our Rebuy App working top notch. She is always very responsive and eager to help solve our project tasks. I would recommend folks to use this app.

Honest Paws

Aug 13, 2024  on Shopify

Great app that really helps boost sales. The people behind ReBuy are aqually amazing - they care about their product and their customers.

Budo Brothers

Aug 07, 2024  on Shopify

Absolutely phenomenal experience with Suki Abdulla! From the moment we started setting up Rebuy, we were quite nervous about whether it would suit our business needs. However, Suki's incredible support and expertise made all the difference. She was ultra-helpful, guiding us through every step and ensuring our online store was running perfectly. We couldn't have asked for a better partner in this process. Thank you, Suki!

OrnamentallyYou

Aug 05, 2024  on Shopify

Aside from the fact that this is our most utilized app for its amazing features, I would like to thank Nam for going above and beyond to assist me. I can't thank him enough, honestly.

Latico Leathers

Aug 04, 2024  on Shopify

Reza was great, helped us whenever we have any issue. Rebuy has been working well for us for a few years, great product and highly recommend

LIMINAL LIFE

Jul 31, 2024  on Shopify

Scentify Home

Jul 30, 2024  on Shopify

Rebuy has significantly enhanced our website, offering numerous features that have boosted our average order value. The cost of the subscription is negligible compared to the return on investment we're seeing. Additionally, our account manager, Reza Zohouri, is exceptionally easy to work with.

EVOLVh

Jul 30, 2024  on Shopify

Great product, great team! We've seen consistent ROI and our MSM provides incredible support and insights and helps ensure that we're always optimizing and improving as Rebuy introduces updates and new features.

Arcade Belts

Jul 28, 2024  on Shopify

Rebuy customer service is second to none, and although the functionality is great, the support is my favorite thing about the Rebuy team. Our Senior Success Manager Max Trummer is a great example of this, and actually a big reason why we have started using Rebuy in our store. Knowing that questions and issues will be resolved quickly adds a level of professionalism that is very rare in app customer support these days, so big ups to Max and the whole Rebuy team.

HumanN

Jul 27, 2024  on Shopify

Rebuy has been a great tool for us at every step of the way. Our rep, Alison, is experienced, professional, determined and always willing to help us solve any issues we are having. Rebuy has truly been a game-changer for us and Alison is a HUGE part of that.

Shakti Mat Canada

Jul 21, 2024  on Shopify

Love everything about this app - it has heaps of features to adopt, is super easy to use, and has increased our AOV substantially. We've been working with Max for some time now and he's been so helpful and responsive with our more technical requests and implementations. Suki and Emelia have also taken good care of us during a Rebrand in which all of our widgets and Smart Cart needed redesigning, and their patience hasn't gone unnoticed - thanks so much team!

Omni pet ltd

Jul 14, 2024  on Shopify

Max was fantastic with us in the Omni team and is an invaluable resource for us in optimising our Smart Cart and Postpurchase flows. Rebuy is a great app that has given us a real boost to our growth. Would recommend!

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