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Customer reviews: Rebuy Personalization Engine

Develop by Rebuy

Reviews (812)

Overall rating
4.8

What Merchants Think

The "Rebuy Personalization Engine" has received diverse feedback from merchants. Generally, users appreciate its powerful features and the positive impact on sales metrics like Average Order Value (AOV) and Conversion Rate (CVR). Many reviews highlight exceptional customer support as a key element of their positive experience. However, some merchants have faced challenges with technical implementations and theme compatibility.

Key Strengths

  • Powerful upselling and cross-selling features that boost sales and customer experience.
  • Exceptional customer support, with many positive mentions of specific support team members like Suki, Monica, Max, and others.
  • Notable impact on key metrics such as AOV and CVR, making it a valuable tool for many merchants.
  • Highly customizable widgets and features that can be tailored to individual store needs.
  • User-friendly interface, though some complexity can be expected for beginners.

Common Concerns

  • Compatibility issues with premium or specific themes, leading to difficulties in integration and setup.
  • High complexity with a steep learning curve for new users, particularly concerning customization.
  • Long turnaround time for resolving bugs or issues, with some reports of less effective development support.
  • Pricing concerns, particularly for larger stores not utilizing all available features.
  • Instances of technical glitches affecting store functionality, causing frustration among users.

Final Thoughts

Overall, the "Rebuy Personalization Engine" is highly regarded for its robust functionality and superior customer service, which most merchants find especially helpful. While it offers valuable tools that can significantly enhance sales performance, potential users should be aware of the technical challenges and pricing considerations that come with this feature-rich platform. Engaged support and a willingness to learn the system's intricacies are critical for maximizing its benefits.

Springer

Jan 07, 2025  on Shopify

Great app! Has helped a ton with LTV and AOV. Team is great and very responsive.

Lashify

Jan 06, 2025  on Shopify

Rebuy is a phenomenal tool for any store needing to unlock a lot of potential with a limited lift. In beginning as a new eCommerce manager assessing your app stack for marketing enablement is always a first order of business. All businesses come down to the dollars and "sense"! I was quickly introduced to Diana I, our account manager, who brought me up to speed super quickly. Between her and a past Shopify contact of mine who is also an account manager for them, Geoff B, both have fielded what I can only describe as borderline manic requests from me as I rapidly realized we needed to migrate to functions foundationally to truly unlock the power of the smart carts...and they've both been there every step of the way. We absolutely love Rebuy and it's value far outweighs it's cost. Don't sleep on this one, folks. Their support is unmatched.

AKAR

Jan 06, 2025  on Shopify

Great app with a very helpful and responsive team!

Nayra Skin Co

Dec 30, 2024  on Shopify

Good experience and their technical support is so impressive.

Zen Maitri

Dec 18, 2024  on Shopify

We had such a wonderful launch journey with Ian, Suki, Kelsey and Vinson. Each of them really took the time to listen to our needs and came up with accommodating and innovative solutions. We were really impressed by how intelligent and efficient the rebuy team were. We have only just launched so we will be monitoring the results over the next two months but I have to say, this team has already made it rewarding for us. Thank you for an amazing, launch service!

Pro Sports Equip

Dec 16, 2024  on Shopify

Great team and easy to work with. I'm excited to see how rebuy improves our ATC value and revenue.

Unfabled

Dec 16, 2024  on Shopify

Kalum was awesome and really helped introduce me to the full functionality of Rebuy, and get set up. Aiman and Dante were also awesome as we moved further through the process. Thanks to the whole team!

Andy Frisella

Dec 11, 2024  on Shopify

Tom was excellence and helped me work through all the bugs. Very happy!

Hostel Shoppe

Dec 10, 2024  on Shopify

We're just getting started with the Rebuy app and Emelia was super helpful and responsive with our setup. Maria went above and beyond explaining how data sources work in relationship to the widgets. We feel this app has great potential for our store.

Rainbo

Dec 08, 2024  on Shopify

Max at Rebuy was incredible! He went above and beyond over several days to help me set up my GWP, even when custom coding was needed. Max guided me step by step, shared helpful docs, and recorded a Loom video to make sure everything was done correctly. Awesome service!

OutdoorVitals

Dec 03, 2024  on Shopify

Rebuy has really helped us maximize conversion with their upsell widgets. Their customer service is top notch and has helped me even with complex customizations. Highly recommend for Shopify store users!

Recess Pickleball

Dec 03, 2024  on Shopify

Tom was super helpful and helped resolve my query in no time

Manic Panic NYC INC

Dec 03, 2024  on Shopify

Speedy Service, super helpful team

Thermos Brand

Dec 01, 2024  on Shopify

We have had Rebuy for about a month and so far, I am happy with adding the app to my stores. The platform is a bit overwhelming at first, but our CSM, Lihuen, has been a huge help in setting up data sources and walking through different functionality and capabilities. We installed the app at the worst possible time (right before BFCM) but the Rebuy team was able to get us up and running in time. We have a couple glitches that need to get worked out, but I'm confident that with the help of Lihuen and the Rebuy team, we will have everything working smoothly soon.

Jadore Hair Supplies

Nov 28, 2024  on Shopify

Suki has been instrumental in helping us successfully launch Rebuy on our website! Her guidance throughout the onboarding process was invaluable, and she patiently addressed all our questions and concerns. We were particularly impressed with Suki's proactive approach and her willingness to go the extra mile to ensure a smooth launch. Developer Roy also deserves a shout-out for his excellent work customizing a key feature to perfectly suit our needs.

Vote or Dare

Nov 24, 2024  on Shopify

Nam did an amazing job and was very patient and got everything I needed done! He was amazing and was very knowledgeable!

Skin Balm Apothecary

Nov 23, 2024  on Shopify

Absolute best upsell/cross-sell app on the market. Incredibly powerful, customizable, and customer-oriented.

Be Well by Kelly

Nov 21, 2024  on Shopify

This tool has been an absolute game changer for our conversions but also for our promotions. We can easily toggle between Gift with Purchase, upsells, cross-sells, and more. We're looking into the new bundle feature to sell more more more! Special shoutout to Ali Macdonald for being an incredible account manager, team player, extra hard worker. She's been going above and beyond on my aggressive timelines and getting the answer we need even when she doesn't have them. Don't go anywhere - you deserve a raise!!

HealFaster Canada

Nov 20, 2024  on Shopify

Truly Lifestyle Brand Inc.

Nov 20, 2024  on Shopify

Suki and Gary have been incredible to work with. Such fast and amazing service. I've never loved working with an app more than Rebuy!!!!

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