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Customer reviews: Rebuy Personalization Engine

Develop by Rebuy

Reviews (748)

Overall rating
4.8

What Merchants Think

The "Rebuy Personalization Engine" has received diverse feedback from merchants. Generally, users appreciate its powerful features and the positive impact on sales metrics like Average Order Value (AOV) and Conversion Rate (CVR). Many reviews highlight exceptional customer support as a key element of their positive experience. However, some merchants have faced challenges with technical implementations and theme compatibility.

Key Strengths

  • Powerful upselling and cross-selling features that boost sales and customer experience.
  • Exceptional customer support, with many positive mentions of specific support team members like Suki, Monica, Max, and others.
  • Notable impact on key metrics such as AOV and CVR, making it a valuable tool for many merchants.
  • Highly customizable widgets and features that can be tailored to individual store needs.
  • User-friendly interface, though some complexity can be expected for beginners.

Common Concerns

  • Compatibility issues with premium or specific themes, leading to difficulties in integration and setup.
  • High complexity with a steep learning curve for new users, particularly concerning customization.
  • Long turnaround time for resolving bugs or issues, with some reports of less effective development support.
  • Pricing concerns, particularly for larger stores not utilizing all available features.
  • Instances of technical glitches affecting store functionality, causing frustration among users.

Final Thoughts

Overall, the "Rebuy Personalization Engine" is highly regarded for its robust functionality and superior customer service, which most merchants find especially helpful. While it offers valuable tools that can significantly enhance sales performance, potential users should be aware of the technical challenges and pricing considerations that come with this feature-rich platform. Engaged support and a willingness to learn the system's intricacies are critical for maximizing its benefits.

Grüns

Mar 14, 2025  on Shopify

The support team is fantastic!

MuchoMerci

Feb 28, 2025  on Shopify

Rebuy is a premier app in the Shopify ecosystem.

V Beauty Pure

Feb 26, 2025  on Shopify

Loved working with Maria! We are on a headless site and were experiencing many issues with Rebuy. Maria remained dedicated and had multiple calls with us (and our developers) in order to get everything functioning as it should. She's the only reason we remained on Rebuy during all the issues. We were very lucky to have her as our rep.

Marie-Stella-Maris

Feb 21, 2025  on Shopify

Great for merchandising and running promotional offers across different touch points of the customer journey. Great support too!

LITTLE RAD THINGS

Feb 21, 2025  on Shopify

Christian and his team at Rebuy are beyond amazing! From start to finish, they went above and beyond to ensure that Rebuy was seamlessly integrated into my website theme. Their attention to detail, quick response times, and commitment to finding the perfect solution truly set them apart. Not only did they help optimize the functionality, but they also provided invaluable insights to improve our upsells and customer experience. The level of support and expertise they offer is unmatched. If you're looking for a team that genuinely cares about your success, Rebuy is the way to go! Highly recommend!

Homefire

Feb 20, 2025  on Shopify

Rebuy were very quick to help with installing widgets on our Shopify store.

Wines Direct

Feb 20, 2025  on Shopify

The Rebuy app has a lot of great functionalities and the support is always very helpful and quick.

Sweetflexx

Feb 14, 2025  on Shopify

We've been with Rebuy for about a month now and have already seen a MASSIVE ROI. I highly recommend this app for people who are looking to set up complex bundle offers and have their Cart, PDP, checkout, and post-purchase up/cross-sells all in one platform. Suki and Janet have been a great help setting everything up and helping navigating our complex bundling offerings.

Nature Knows

Feb 13, 2025  on Shopify

I usually hate working with success and implementation managers, but Rebuy made it so easy. The process could not have gone better. If you can, ask for Suki. She was amazing and made the process seamless and easy for two founders with no technical vocabulary at all.

Grill Your Ass Off

Feb 06, 2025  on Shopify

Amazing team to work with and software that is crazy powerful! 10/10 recommend.

BlackStrap®

Jan 30, 2025  on Shopify

Great response , easy solutions

League Outfitters

Jan 30, 2025  on Shopify

Madluvv

Jan 29, 2025  on Shopify

Diana, Jason, and Tom are amazing! As we continue to leverage all the powerful features that Rebuy offers, I’ve needed quite a few tutorials and support assistance. Their team has been incredibly proactive, quick to respond, and always willing to share detailed explanations so I can learn as they help implement new features. They make the entire experience seamless and enjoyable. Not only are they knowledgeable, but they’re also an absolute pleasure to chat with. Five stars all the way!

GutPersonal

Jan 28, 2025  on Shopify

Keepsake Quilting

Jan 27, 2025  on Shopify

Amazing for upselling

Misfit Garden

Jan 22, 2025  on Shopify

Incredible support, and amazing features, we cannot fault the assitance we've been getting with ensuring this app is set up to really maximise our sales and have the look and feed we're going for!

Cozy Crew Club

Jan 20, 2025  on Shopify

Katie was absolutely amazing! Her support was prompt, thorough, and incredibly helpful. She went above and beyond to ensure everything was seamless, and her friendly attitude made the entire experience a pleasure. It’s rare to find such outstanding customer service. Highly recommend both Katie and the Rebuy app!

Hairmax

Jan 16, 2025  on Shopify

Rebuy has been a great app although a little confusing as it does so many things for our Shopify store. They've always had great support. Today I spoke with Steven and he guided me exactly where I needed to go. Will for sure recommend this app to people and the support plays a HUGE role in that.

Tote&Carry

Jan 15, 2025  on Shopify

Great Services and super professional Support.

Galactic Snacks

Jan 08, 2025  on Shopify

Love that I can use AI to drive merchandising decisions on my site. Support has been top notch whenever I have a question or need custom help. My only feedback would be that the interface and customization can be a bit clunky for a novice. While functionality works perfectly, the aesthetics by default are very basic and require considerable CSS to stylize properly. If Rebuy was to add a GUI or Drag-and-Drop interface to stylize their widgets, this app would be perfect.

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