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Customer reviews: Rebuy Personalization Engine

Develop by Rebuy

Reviews (784)

Overall rating
4.8

What Merchants Think

The "Rebuy Personalization Engine" has received diverse feedback from merchants. Generally, users appreciate its powerful features and the positive impact on sales metrics like Average Order Value (AOV) and Conversion Rate (CVR). Many reviews highlight exceptional customer support as a key element of their positive experience. However, some merchants have faced challenges with technical implementations and theme compatibility.

Key Strengths

  • Powerful upselling and cross-selling features that boost sales and customer experience.
  • Exceptional customer support, with many positive mentions of specific support team members like Suki, Monica, Max, and others.
  • Notable impact on key metrics such as AOV and CVR, making it a valuable tool for many merchants.
  • Highly customizable widgets and features that can be tailored to individual store needs.
  • User-friendly interface, though some complexity can be expected for beginners.

Common Concerns

  • Compatibility issues with premium or specific themes, leading to difficulties in integration and setup.
  • High complexity with a steep learning curve for new users, particularly concerning customization.
  • Long turnaround time for resolving bugs or issues, with some reports of less effective development support.
  • Pricing concerns, particularly for larger stores not utilizing all available features.
  • Instances of technical glitches affecting store functionality, causing frustration among users.

Final Thoughts

Overall, the "Rebuy Personalization Engine" is highly regarded for its robust functionality and superior customer service, which most merchants find especially helpful. While it offers valuable tools that can significantly enhance sales performance, potential users should be aware of the technical challenges and pricing considerations that come with this feature-rich platform. Engaged support and a willingness to learn the system's intricacies are critical for maximizing its benefits.

Medify Air

Nov 14, 2024  on Shopify

Rebuy has been an absolute game-changer for our Shopify store. Since implementing their AI-powered product recommendations, we've seen noticeable boosts in both cart size and order value. The app not only enhances our revenue but also creates a seamless and personalized shopping experience for our customers. A huge shoutout to Monica, our amazing rep! She has been instrumental in guiding us through setup and optimization, ensuring we get the most out of Rebuy’s powerful features. Her expertise and dedication have made the integration process smooth and the results impactful. If you're considering ways to elevate your e-commerce game, Rebuy is a must-have tool. Thanks again to the team—and especially Monica—for your excellent support!

Naali

Nov 13, 2024  on Shopify

Very good app Useful and easy to use My msm is very good, good ideas, helps me a lot. Appreciate it. Thanks kalum

Bunsters

Nov 12, 2024  on Shopify

Amazing onboarding, thanks Monica

MTN OPS

Nov 10, 2024  on Shopify

Rebuy has been a total game-changer for our store! Implementation was incredibly smooth. Once we had everything set up the initial wins started rolling in right from the get-go. The user-friendly design made it so easy to customize without any complicated setup or coding needed. On top of that, their support team is fantastic! Anytime we had questions or needed help with optimization, they were responsive, knowledgeable, and always ready to go above and beyond. Highly recommend Rebuy for anyone looking to boost conversions and create a more personalized shopping experience!

Insert Name Here

Nov 03, 2024  on Shopify

Chikahisa Studio

Nov 03, 2024  on Shopify

I love working with Suki! She's been great at helping me get started with setting up the app, answering my questions and making sure the delivery was executed on time. She was great at explaining what was my next steps, what the integration could do and what were my best options. So far the experience has been very good with Suki!

ALEX AND ANI

Oct 30, 2024  on Shopify

Rebuy has been an invaluable asset to our business. Since its implementation, we have observed a significant improvement to our customer experience on our website. What truly distinguishes Rebuy is their exceptional support team. Kelsey, in particular, consistently provides insightful assistance, acts as a strategic partner, and promptly addresses our feedback. I highly recommend this tool.

Beam

Oct 30, 2024  on Shopify

Rebuy is a great app for any Shopify store looking to enhance personalization and drive cart upsells. Lots of flexible options, seamless integrations and conversion drivers. Janet is the best to work with. It's easy to set dynamic merchandising rules and run different AB tests. Definitely recommend!

Awe Inspired

Oct 29, 2024  on Shopify

Using Rebuy's cart and recommendations have been great for our business. Especially their AI recommendations - which consistently outperform our curated recommendations. Janet and the team provide excellent service, strategy, and A/B test execution.

Tease Tea & Wellness Blends

Oct 28, 2024  on Shopify

We just officially launched Rebuy on our website, and are looking forward to seeing what success it will bring with boosting conversions. Writing a review based off the excellent setup experience I had working with Suki and Vinson on the Rebuy team. Their support during the setup stage has been exceptional, guiding me through every detail with prompt responses, clear instructions, and a genuine commitment to our success! The entire onboarding process was so smooth and seamless thanks to Suki!

Furbish Studio

Oct 24, 2024  on Shopify

Monica has been an integral part of helping Furbish setup all of our Rebuy widgets, customizing them to our own look & feel, and driving incremental revenue for our online store. She is quick to respond or hop on a call, innovative & patient - I highly recommend working with Monica at Rebuy!

Warmies USA

Oct 23, 2024  on Shopify

Easy onboarding and great customer support. A serious company and product.

Toons Mart

Oct 20, 2024  on Shopify

Amazing customer and development support. The dev team is super strong and was able to fix the issues we created within the app. Really great support.

Scentuals Natural & Organic Skin Care

Oct 20, 2024  on Shopify

Tom was very helpful with one of our customizations :) www.scentuals.com

Barefoot Venus

Oct 20, 2024  on Shopify

Great app, great customer service. We had to spend months updating our site before we could even download Rebuy. They were patient and ready when we needed them. And my helper Alison has been awesome! Always there to assist with any question from integration, to set up , to coding. Super grateful to have her helping us every step of the way!

Airpaq GmbH

Oct 20, 2024  on Shopify

So far the best Upsell App which offers Pre/Post Upsells in a seemless way. I would especially like to mention Steven, who does a great job. Super helpful even with detailed adjustments. 11/10

Your True Beauty

Oct 16, 2024  on Shopify

We have been using Rebuy for a few years. It is an excellent app and the support has been great. We faced an issue recently after upgrading our theme and I'd like to personally thank Katie in the support team for going out of her way to solve this issue for us. She is a credit to the Rebuy team and testament to their commitment to providing excellent support for customers.

Seager Co.

Oct 07, 2024  on Shopify

Suki and Reza were both a great help in getting our new Smart Cart live and addressed any issues quickly and efficiently. Very easy to work with and great communication.

The One Glove

Oct 03, 2024  on Shopify

The app speaks for itself, world-class, but what really makes the difference is the CS. They are unbelievable. Quick response, they know their stuff and they are very willing to go in and make changes to your code to get the outcome desired. As someone who isn't a developer, it is invaluable. They have fixed and improved so many parts of our widgets fr me.

Black Diamond Australia

Oct 03, 2024  on Shopify

Implementing the Rebuy app on our Shopify store has been a game-changer for our upselling and cross-selling efforts! The intuitive recommendations have not only increased our sales but also created a smoother shopping experience for our customers.

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