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Customer reviews: Rebuy Personalization Engine

Develop by Rebuy

Reviews (748)

Overall rating
4.8

What Merchants Think

The "Rebuy Personalization Engine" has received diverse feedback from merchants. Generally, users appreciate its powerful features and the positive impact on sales metrics like Average Order Value (AOV) and Conversion Rate (CVR). Many reviews highlight exceptional customer support as a key element of their positive experience. However, some merchants have faced challenges with technical implementations and theme compatibility.

Key Strengths

  • Powerful upselling and cross-selling features that boost sales and customer experience.
  • Exceptional customer support, with many positive mentions of specific support team members like Suki, Monica, Max, and others.
  • Notable impact on key metrics such as AOV and CVR, making it a valuable tool for many merchants.
  • Highly customizable widgets and features that can be tailored to individual store needs.
  • User-friendly interface, though some complexity can be expected for beginners.

Common Concerns

  • Compatibility issues with premium or specific themes, leading to difficulties in integration and setup.
  • High complexity with a steep learning curve for new users, particularly concerning customization.
  • Long turnaround time for resolving bugs or issues, with some reports of less effective development support.
  • Pricing concerns, particularly for larger stores not utilizing all available features.
  • Instances of technical glitches affecting store functionality, causing frustration among users.

Final Thoughts

Overall, the "Rebuy Personalization Engine" is highly regarded for its robust functionality and superior customer service, which most merchants find especially helpful. While it offers valuable tools that can significantly enhance sales performance, potential users should be aware of the technical challenges and pricing considerations that come with this feature-rich platform. Engaged support and a willingness to learn the system's intricacies are critical for maximizing its benefits.

Austlen Baby Co.

May 07, 2025  on Shopify

So impressed by the capabilities of ReBUY, and even more so by the awesome support we've gotten. Their support people walked us through the entire setup process, and even for trickier things we wanted to do, helped us find solutions. They also have the most comprehensive resource guides I've seen for a software company. It's been a great experience so far! Also shoutout to Lam, one of their customer service reps, for staying with us during setup for an extended period of time to make sure we had everything that we needed. A+++

Rods

May 02, 2025  on Shopify

We’re currently running Rebuy Engine across three different Shopify stores, and it has quickly become a mission-critical part of our ecommerce stack. With a catalog of over 30,000 SKUs, merchandising is no small feat—yet Rebuy makes it incredibly intuitive and scalable. The cross-sell widgets, post-purchase offers, and bundling capabilities have delivered tremendous results. Conversion rates are up, AOV is climbing, and the experience feels tailored without being over-engineered. We’ve fully committed to Rebuy Search & Collections on two of our three stores, and the relevancy is absolutely on par with the best search and discovery platforms out there. Support has been nothing short of stellar. I spend about a third of my time in the platform, so I’ve had plenty of opportunities to vet the support team—and they consistently deliver fast, insightful, and proactive help. Rebuy is clearly pushing to become the only merchandising tool you’ll ever need—and from what I’ve seen so far, they’re well on their way. Highly recommended.

FotonCandle

May 01, 2025  on Shopify

Definitely a good investment for any e-commerce business to maximize the website's AOV & CVR.

Light My Bricks UK

Apr 29, 2025  on Shopify

Milamend

Apr 29, 2025  on Shopify

Once you get hang of it, it's butter!

thehamptons

Apr 25, 2025  on Shopify

Anphonic.ai nailed what most teams miss—fast onboarding, local insight, and a deep understanding of how to make a tool like Rebuy stand out in the Indian eComm space. They didn’t just plug us in - they customized everything to fit us. No brainer tool in the D2C space!

Algenist

Apr 24, 2025  on Shopify

Always got a quick reply. Max T especially helped us with our cart setup which we have seen great success in.

Vellure

Apr 23, 2025  on Shopify

The Anphonic team has been really helpful in driving AI-powered personalization through Rebuy. We've just installed it recently and are already seeing great results. Highly recommended it.

Aquor Water Systems

Apr 22, 2025  on Shopify

the app offers a lot of great features covering what Shopify does not offer, easy to use, no code needed, clear instruction docs provided. Even when you come across difficulties, their knowledgable dev and CS team are super responsive and helpful. Rebuy def. make us sell more!

Tactical Fly Fisher

Apr 17, 2025  on Shopify

The help I received from technical support was spot on when I had an issue after updating my theme. The Rebuy app has also increased sales in our shop.

Levenger Company

Apr 16, 2025  on Shopify

Everything is usually pretty easy to set up and edit. Makes adding new features to our site a breeze! When I do run into an issue customer service help desk is great! You can easily talk to real people who are friendly and understand how to fix issues quickly. My chats often get send to Tom and he's wonderful.

Plum Deluxe Tea

Apr 10, 2025  on Shopify

Excellent onboarding process. So much better than our old cart process!

ella+mila

Apr 09, 2025  on Shopify

Killer team! Tom with support is wonderful at helping. I played the role of a developer and he was there every step of the way to help with anything I presented to him.

HealthyLine

Apr 04, 2025  on Shopify

Really great app with so many useful widgets. Not only does it help boost AOV, but it improves our overall website experience. Customer support is always happy to help with any questions or customizations. Dante has been a great rep and I've really enjoyed working with him.

Stampede Network

Apr 04, 2025  on Shopify

Excellent customer service !!!!

PILGRIM

Apr 03, 2025  on Shopify

The support team is incredibly responsive and helpful! Great experience!

KAPLAN MD SKINCARE

Mar 28, 2025  on Shopify

AMAZING customer support!

Soylent

Mar 21, 2025  on Shopify

Amazing app to easily set up post purchase offers, cross sells, and other Rebuy widgets. They are constantly adding new features and have great support:)

Emporia Energy

Mar 20, 2025  on Shopify

Fantastic app and we've only been using it a few weeks. More than that, their support (talkin' to you, Tom) is SUPER fast and helpful.

HART

Mar 19, 2025  on Shopify

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