EZ Callback Request logo

Customer reviews: EZ Callback Request

Develop by HMS Commerce

Reviews (91)

Overall rating
4.5

What Merchants Think

The "EZ Callback Request" app has generally received positive feedback from merchants, who appreciate its ability to increase sales and improve customer engagement. Many users attest to its effectiveness in converting leads through personalized communication. The support team is noted for being responsive and helpful, with particular mention of developer assistance by individuals like Ahmad.

Key Strengths

  • Increases store revenue by enhancing customer interaction.
  • Provides customers with choice in communication medium.
  • Analytics to track conversions resulting from using the app.
  • Quick and reliable support from the development team.
  • Customization options available for specific business needs.
  • Encourages trust and immediate response to customer queries.

Common Concerns

  • Placement and customization issues with the call request button.
  • Difficulty in reaching out to the support team for certain inquiries.
  • Some users experienced initial setup challenges.

Final Thoughts

Overall, the "EZ Callback Request" app is highly valued by merchants for its simplicity and effectiveness in enhancing customer interactions. Despite some user issues with setup and customization, the app’s strengths in boosting sales and engaging with customers effectively make it a worthwhile addition to many online stores. The support team, particularly figures like Ahmad, plays a significant role in ensuring user satisfaction.

Lifestyle Clotheslines

Sep 18, 2020  on Shopify

The call back app has been made a big difference to our store and the revenue it generates. By allowing customers to choose the medium they would like to be contacted in, plus the analytics to show how many conversions come from using the app have made this one of our favourite Shopify apps. I think every store should have this app installed as the value versus cost benefit is huge! Do yourself a favour and install it today!

Crokinole Canada - Boards, Accessories, and more!

Apr 03, 2020  on Shopify

This is an amazing app, it ensures we get sales and support. I love the notification stating that a Callback Request has been successful and money is in the bank. These guys are thinking creatively and actually helping people with simple apps. Not bloated with unnecessary features. I like the use of the phone in this day and age. It converts. God Bless you guys, stay in touch! Ted

NetworkTigers

Jan 09, 2020  on Shopify

Great support. Great application. Has helped us close on a large number of sales. Ahmad helped us to integrate it on the store. First class service

Panjavarnam

Jul 05, 2019  on Shopify

Found the app very useful from a customer engagement perspective, with alerts that let you respond quickly to customers . Assistance from the support team is top notch !

Elite IT Training Center

Jun 04, 2019  on Shopify

Excellent app. Highly recommended. Quick response from the developer if you have questions. We use the app inn EliteITcerts.com when our students have a question and need to speak to someone right away.

The Better Backyard

Mar 12, 2019  on Shopify

This app is awesome! My customers love requesting callbacks now that they have the choice on our website. So easy to close sales over the phone! Ahmad is sooo helpful. Can't recommend this enough! Thank you guys!

FVV-Canada

Feb 04, 2019  on Shopify

Awesome app. The developers also helped us get our website launched and our marketing campaigns set up the right way. We recommend these guys to anyone with an online store. Callbacks are a great way to convert interested buyers. It's so important. Install this callback app right now, and talk to their support team. They will help out a lot.

Venom Motorsports USA

Jan 11, 2019  on Shopify

Awesome app to help me close more sales. The phone sales channel is key. For my type of product customers love the 1 on 1 conversation before making their purchase. When we're able to call them back right away it earns that trust for my brand and customers are already interested in buying. Conversation rates on my phone calls are amazing.

North Country Fire

Aug 17, 2018  on Shopify

Great App! Simple to the point. Connect with customers on their terms, quickly converting leads into sales with data to back it up. Courteous, fast & professional support. Willing to go the extra mile to customize for our particular market, sales funnel and products. Fantastic work!

Something Borrowed Ny

Aug 14, 2018  on Shopify

I am absolutely LOVING this app. We have received so many quick client questions which we're then able to answer via SMS or phone immediately to help close a sale. Having that call to action right on the product page makes it super easy for customers to ask questions without having to find our email or phone number. BRAVO!

Carryout Supplies

Jun 25, 2018  on Shopify

I installed Callback request by Raven on a whim because I thought that there needed to be a lower impact call bypass to the standard chat, or email form that didn't give that instant gratification. The products we sell require some explaining, we sell customer paper cups to the Yogurt shop market. So through that process people need to understand, how the cups are made, how to get the logo on there, what the design process is, what the minimums are. Even though you can plaster all of that on a page, our customers prefer the phone. Once we put this on, all of a sudden, 5-10-15 call back requests a day from customers that were interested to learn and listen. This is a newer app, but I'm very glad that it exists, its simplistic and it works. If your brand new and starting out and your looking for your very first selection of apps, and you don't mind picking up the phone, in my opinion this should be one of your first 10 apps.

Glassworks Unlimited

May 05, 2018  on Shopify

The team over at Raven, especially Ahmad have been VERY helpful! The app is an awesome idea and it’s going to be a great addition to the store. We just added it and are excited to see the results! Thanks guys!

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