Overall, the application is fantastic: it offers excellent functionality and is a valuable asset for my store. However, I did encounter one problem: the application suddenly deactivated itself, displaying a message indicating that I didn't have an active subscription and suggesting that I sign up for a paid subscription, even though I was using the free version. A big problem for customers who no longer had access to their loyalty program. Fortunately, Jay from the Raleon team got back to me quickly and everything went back to normal. That said, the message still appears sometimes, wrongly indicating that I don't have an active package. I hope the team can look into this problem and resolve it quickly. Despite this setback, I appreciate the support and proactive approach of the Raleon team!

Terrible experience with this app! After subscribing to the $39/month plan, customer service completely vanished. It’s been 3 days since I’ve been sending messages for support, but I’m being totally ignored. It’s unacceptable for a paid app to offer such poor support. I feel cheated and scammed. Absolutely avoid this app if you don’t want to be abandoned after paying. It’s a real shame because initially it seemed promising, but without decent customer service, it’s unusable. I’ll definitely be looking for a more reliable and professional alternative. Don’t waste your time and money on these incompetent developers. The lack of response is frustrating and unprofessional. I expected much better service for the price I’m paying. Potential users beware: you’re on your own once they have your money.

OMG! This app has the BEST customer service. Fast, efficient, hands-on, reliable and ultra comprehensible if this is not your field of expertise to start with. The layout is very user-friendly and accessible. They are 100% receptive to suggestions for improvement, and they make it happen very quickly. GET IT NOW!!! -Cynthia and Julie, very satisfied customers

Jay & the entire team are awesome! From set-up, to edits & even feedback on to make the app better, these guys have the best rewards app on the market!

~~§§§~~~ That's great! What a pleasant and professional support! Adam always listens, and even in particularly complex situations, he goes out of his way to find a solution to make things work. The app is very easy to use, intuitive and the buyer's panel is fully customizable to make it look nice and pretty and match your store. All this in a free app - it's incredible! I have an international sales store with multiple currencies and the Raleon team has promised an update soon to adapt the coupons in the buyer's currency so it's seamless. Everything is thought out, nothing to say except SUPER~~~ §§§~~~~

I don't even know where to begin. From the exceptional customer support to the ease of use, Raleon has surpassed every current paid software available. Nathan and Jay have both gone out of their way on numerous occasions, diligently tackling the tasks I presented to them. Trust me, these tasks were not easy, ( for me ) as I am not the most tech-savvy person! But, both of them went above and beyond by hopping on calls and screen recording their application in my store, step by step, solving the problems and guiding me on what I needed to do. Truly amazing. Chef's kiss! If you're looking for a rewards app that does everything it promises, FOR FREE?! Look no further, Raleon is here.

Set up was straight-forward. I had the program up and running in no time. There were some hiccups I did not know were issues (from my set up), but Jay reached out with suggestions and quickly fixed any issues I had. He also helped move some "ways to earn" around to better benefit my customers, and my needs. I greatly appreciate the time and care that went into our meeting. I look forward to what this company/app has in store for us moving forward.

We are startup trying to disrupt the online sports e-commerce vertical. I have looked at numerous apps to create a loyalty program for our users, I found most of them quite complicated and expensive. I am very impressed with how Raleon makes it super easy to setup the Loyalty Program. Just a few clicks and you are ready to go. What is more impressive is the customer service. Its exceptional. The team took time to make video recordings to help me with my questions and show me how to make customization. I am very excited to try Raleon. Thank you team Raleon for this incredible app.

Muy buena app y sobre todo muy buen soporte, creo fielmente que un buen soporte lo es todo y el equipo de Raleon y en especial Jay que es la persona con la que he hecho video llamadas y tambien conversado desde el chat de Raleon siempre responde de manera eficaz y eficiente para responder mis dudas y resolver mis problemas. 100% recomendado!

Jay from Raleon is so knowledgeable about Raleon! He shared with me a few key points that I took action on, and we do see an improvement to our customer numbers & loyalty. We are far from there yet, but are glad that Jay is here to advise us on Raleon considering we are new to this. ☺️