What Merchants Think

Merchants have mixed feelings about the "Rakuten Ichiba (JP)" app. While some appreciate the improvements in customer support and the app’s ability to simplify integration with Rakuten, many are frustrated with persistent bugs, poor communication, and limited functionality. The app has faced criticism for being difficult to use, requiring extensive setup time, and often not working as expected.

Key Strengths

• Simplifies integration with Rakuten, reducing complexity.
• Improved customer support in recent updates.

Common Concerns

• Frequent bugs and data loss, especially regarding mandatory attributes.
• Poor communication and follow-up from support, impacting issue resolution.
• Difficulties with product synchronization and image handling.
• UI is cumbersome and not intuitive, leading to user frustration.
• Lack of essential features such as CSV batch editing for products.
• High costs with unclear billing practices.
• Long delays in synchronization and system updates.

Final Thoughts

The "Rakuten Ichiba (JP)" app shows potential in easing integration with Rakuten for merchants, but its current state is marred by several significant drawbacks. Persistent bugs, inadequate support, and usability issues must be addressed for it to become a reliable tool for merchants. Until comprehensive improvements are made, users may find it challenging to rely solely on this app for their e-commerce needs.