This software is not bad to use and has saved me a lot of work. The workload that was originally only completed by five customer service representatives can now be completed by three people, saving a lot of time. The AI is really powerful, and the requirements we raise can always be solved quickly. After all, it is not manual and cannot replace manual labor 100%. It is already great

The AI ​​chatbot can respond to customer inquiries quickly and accurately, providing instant solutions or seamlessly escalating issues to human agents when necessary. This has significantly reduced response time and improved our overall customer satisfaction. It is also excellent in terms of message aggregation for email and other platforms, and is recommended.

QuickCEP, an operation platform driven by an AI large model and customer-oriented, saves a significant amount of our operation and customer service time in usage, improves work efficiency, and enhances our conversion. It has a high degree of segmentation in user data, which is conducive to conducting refined marketing for consumers and increasing the purchase conversion rate. Its AI function is a powerful aid in improving customer response satisfaction. There are also professional offline personnel to support, and the usage is very smooth, allowing us to save a lot of time. It is hoped that it can do better and better in terms of functions.

Using this customer service software has been a positive experience since day one. The clean and organized interface makes it easy to navigate and manage customer interactions effectively. I especially appreciate how it aggregates conversations across different channels. It has increased our team's productivity and customer satisfaction.