Reviews: QuickCEP: Live Chat&AI Chatbot

Customer reviews: QuickCEP: Live Chat&AI Chatbot

Reviews (82)

Overall rating

4.8

5

29
4

4
3
2
1

1

What Merchants Think

Overall, merchants have shared mostly positive feedback about "QuickCEP: Live Chat&AI Chatbot." Many users highlight the tool's efficiency in improving customer service interactions and operational processes. The platform is praised for its seamless integration across various channels, offering quick responses and enhanced productivity. However, some users have raised concerns about performance issues, particularly post-installation effects on website speed metrics.

Key Strengths

Multi-channel integration, supporting platforms like social media, email, and messaging services.
AI-powered features, including intelligent chatbots that improve response times and customer satisfaction.
Comprehensive data analysis tools that aid in targeted marketing and user operations.
User-friendly interface with streamlined navigation for efficient customer management.
Highly responsive and supportive customer service teams.

Common Concerns

Notable performance impact on website speed and Lighthouse scores following installation.
Occasional technical support challenges, with some users reporting difficulty in reaching the technical team.
Desire for more stable and timely updates of new features to avoid operational delays.

Final Thoughts

"QuickCEP: Live Chat&AI Chatbot" is a powerful tool for improving customer service and operational efficiency. While its advanced AI capabilities and multi-channel support are highly rated by users, potential buyers should consider the impact on website performance and ensure that they have access to technical support when needed. Overall, the app is a valuable asset for businesses looking to enhance customer interactions and streamline their service operations.

Lumissence

Oct 30, 2024 on Shopify

The app functions as advertised and the chat bubble integrates well with different locales. However, the performance impact is significant. After implementing the app, our CWV and Lighthouse scores dropped from the 90s to the 60s, which is a major concern for our site's performance and UX. While the app works, the performance hit makes it impractical for us to continue using it. Improvements in this area would make it much more viable. EDIT 1: Despite assurances from Clio that "If you have any further questions or need assistance, feel free to reach out. Our technical team would be happy to communicate with you directly," my request to connect with the tech team was never fulfilled. Unfortunately this promise seems to have been a bluff, as my emails are now going unanswered. For anyone reading this review: you don't have to take my word for the performance drop. Simply open Chrome in incognito mode (to avoid interference from other extensions), go to Dev Tools, and run a Lighthouse mobile test. Then install the QuickCEP app and repeat the steps. See the performance drop. If you don't care about Google's important ranking factors like page speed, or users potentially closing the browser due to long loading times, then feel free to install this app. I will update my review if I receive help or a solution from the tech team, who are currently unresponsive.