What Merchants Think

The "BOLD QuickBooks Sync" app receives mixed reviews from its user base. Many merchants appreciate its basic functionalities and acknowledge responsive support, while others experience persistent issues, inefficiencies, and significant disruptions. Although there are merchants satisfied with its performance over years, recurring reports of critical errors and dissatisfaction with the recent switch to a paid model have marred its reputation.

Key Strengths

• Effective syncing of sales and refund receipts directly into QuickBooks.
• Valuable for saving time and integrating Shopify sales with QuickBooks.
• Responsive and knowledgeable customer support when available.
• Economical for users requiring basic synchronization features.

Common Concerns

• Incomplete order imports and missing line items leading to accounting discrepancies.
• Issues with inventory synchronization and product mapping between Shopify and QBO.
• Lack of consistent customer support or help options for resolving issues.
• Recent pricing changes and disabling of free features without sufficient notice.
• Persistent synchronization errors affecting important business operations.

Final Thoughts

The "BOLD QuickBooks Sync" app performs essential integrations between Shopify and QuickBooks, meeting basic needs and being praised for its affordability and support in many cases. However, substantial reliability issues, insufficient functionality enhancements, and contentious pricing strategies have left a significant portion of users dissatisfied, urging potential users to evaluate their specific needs and support expectations before commitment.