Customer reviews: BOLD QuickBooks Sync

<h3>What Merchants Think</h3> <p>The "BOLD QuickBooks Sync" app receives mixed reviews from its user base. Many merchants appreciate its basic functionalities and acknowledge responsive support, while others experience persistent issues, inefficiencies, and significant disruptions. Although there are merchants satisfied with its performance over years, recurring reports of critical errors and dissatisfaction with the recent switch to a paid model have marred its reputation.</p> <h3>Key Strengths</h3> <ul> <li>Effective syncing of sales and refund receipts directly into QuickBooks.</li> <li>Valuable for saving time and integrating Shopify sales with QuickBooks.</li> <li>Responsive and knowledgeable customer support when available.</li> <li>Economical for users requiring basic synchronization features.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Incomplete order imports and missing line items leading to accounting discrepancies.</li> <li>Issues with inventory synchronization and product mapping between Shopify and QBO.</li> <li>Lack of consistent customer support or help options for resolving issues.</li> <li>Recent pricing changes and disabling of free features without sufficient notice.</li> <li>Persistent synchronization errors affecting important business operations.</li> </ul> <h3>Final Thoughts</h3> <p>The "BOLD QuickBooks Sync" app performs essential integrations between Shopify and QuickBooks, meeting basic needs and being praised for its affordability and support in many cases. However, substantial reliability issues, insufficient functionality enhancements, and contentious pricing strategies have left a significant portion of users dissatisfied, urging potential users to evaluate their specific needs and support expectations before commitment.</p>

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Reviews (266)

Overall rating

3.4

5

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4

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5

What Merchants Think

The "BOLD QuickBooks Sync" app receives mixed reviews from its user base. Many merchants appreciate its basic functionalities and acknowledge responsive support, while others experience persistent issues, inefficiencies, and significant disruptions. Although there are merchants satisfied with its performance over years, recurring reports of critical errors and dissatisfaction with the recent switch to a paid model have marred its reputation.

Key Strengths

Effective syncing of sales and refund receipts directly into QuickBooks.
Valuable for saving time and integrating Shopify sales with QuickBooks.
Responsive and knowledgeable customer support when available.
Economical for users requiring basic synchronization features.

Common Concerns

Incomplete order imports and missing line items leading to accounting discrepancies.
Issues with inventory synchronization and product mapping between Shopify and QBO.
Lack of consistent customer support or help options for resolving issues.
Recent pricing changes and disabling of free features without sufficient notice.
Persistent synchronization errors affecting important business operations.

Final Thoughts

The "BOLD QuickBooks Sync" app performs essential integrations between Shopify and QuickBooks, meeting basic needs and being praised for its affordability and support in many cases. However, substantial reliability issues, insufficient functionality enhancements, and contentious pricing strategies have left a significant portion of users dissatisfied, urging potential users to evaluate their specific needs and support expectations before commitment.

Alpen Schatz

Mar 25, 2025 on Shopify

Our experience was made better by Daniel, the support specialist who identified what a problem was with the App and our system and got it fixed quickly and efficiently. He is the reason why we are giving BOLD a 5 star review, as it now works great with our Shopify account. Mary Dawn, Managing Director

MGA Distribution Ltd

Mar 17, 2024 on Shopify

Had a great experience! Paul scheduled a call with me despite Bold normally doing things via chat. He worked with me and followed up each day to make sure that the error had been corrected. He was very responsive

Glenn Avenue Soap Company

Jan 10, 2024 on Shopify

We experienced a number of error is our daily synchronization reports related to tax authorities in states we do not do business in. After emailing tech support, Bryson was quick to respond to let me know there were some known bugs. He was able to correct the reporting for our account and we have not seen the errors since. Thanks!

Wears The Mountain

Jul 11, 2023 on Shopify

I am exceptionally frustrated with the way this organization changed it's pricing and disabled features with little to no notice. I have been using BOLD to sync my Shopify sales to Quickbooks through their free integration for quite some time (not a limited time free trial). I received an email Thursday, June 29th stating the free integration will be phased out, and all must switch to a paid plan. No problem, I get it. Things can't be free forever. Problem is, this was the beginning of the 4th of July holiday and retail rush, and we could not make a change immediately. By July 1st - 2 days after reciecing the email from Bold - over a holiday weekend, no less - our integration ceased working. This is exceptionally disruptive to our business, and I am very disheartened by the lack of consideration and communication for their small business users.

Snyder Performance Engineering

May 09, 2023 on Shopify

We have been using this for several years & haven't had any issues. This is a must have app for anyone running a Shopify store & using Quickbooks Online. Don't sleep on this app!!

LUV & BART

May 09, 2023 on Shopify

We have been using the Quickbooks integration for several years now and find it brilliant and seamless. Very efficient and easy to use.

Detalle Boutique

May 05, 2023 on Shopify

We have been using this app for 5 years and we work with it daily! it really saves us valuable time that they talk to each other. Seems like they are constantly improving the flows and making the two systems talk better to each other which we value!

Smoore Boutique

May 04, 2023 on Shopify

The best. Saves time so much!! Easy to learn to use and transition to! Def a great 0 to have with your store!

Frywall

May 04, 2023 on Shopify

We've been using Bold going on six years, and it's always worked like a charm. Once or twice minor issues arose when we introduced new products, but the Bold team quickly identified the root cause (our bad), and offered a solution. I'm really scratching my head about all the one-star reviews. There are a lot of challenges to managing an online store. Bold isn't one of them, at least in our experience.

VADE Nutrition

Mar 07, 2023 on Shopify

The app has historically worked well for us. There have been a few hiccups here and there, but the support team has been able to iron out the wrinkles. The app does a good job for the price.

laytonlifestore

Sep 30, 2021 on Shopify

We were having some issues with exporting. I reached out to customer service and they were fantastic to work with. I worked with Nick, and he took care of us. Glad to know that there is a solid team able to help when needed. Thanks!

Rarr

Oct 14, 2017 on Shopify

Was wary after some other reviews, but everything has synced very well with my store. Haven't had problems yet and is quite essential to my book keeping. RARR Sportswear www.rarr.com