What Merchants Think

Merchants express significant frustration with the "QuickBooks Online" app integration with Shopify. The prevalent feedback indicates that the app does not deliver on its advertised capabilities, leading to a challenging and tedious setup process. Users report that the integration issues and the lack of a reliable support system result in wasted time and financial resources, making it an unfavorable choice for many.

Key Strengths

• Works decently for very simple online store and accounting setups.
• No issues reported with duplicate transactions in straightforward scenarios.
• Initial setup of a QuickBooks account is free.

Common Concerns

• Significant issues with the integration between QuickBooks and Shopify, notably missing or duplicating transaction data.
• Poor customer support with frequent finger-pointing between parties (QuickBooks and Shopify).
• Difficulty in setting up and automating processes such as invoice generation.
• Does not adequately support Cost of Goods Sold (COGS) in inventory accounting.
• Mismatches and delays in booking revenue due to aggregated sales information.
• Lack of support for cash transactions and certain sales channels.
• Persistent connectivity issues with the bank feed.

Final Thoughts

The overall reception of "QuickBooks Online" by merchants is overwhelmingly negative, primarily due to integration failures and inadequate customer support. While it may offer some functionality for very simple setups, more complex store setups seem to render the app impractical and burdensome. Potential users should carefully consider these drawbacks before opting for this solution.