I’ve been actively trying to resolve the issues I’m experiencing with QuickBooks due to the Shopify integration. I’ve worked with two external accountants and even paid for additional support from QuickBooks experts, but the problems remain unresolved. The system is failing to accurately assign products, instead grouping them together in “all sales” but currently assigning them in “sales orders”, which is leading to incorrect COGS figures on my P&L statement. On top of that, there’s a $25,000 discrepancy in my Shopify sales this month due to improper integration, further complicating my financial reporting. These are only a few of many issues I am having with this app.

Quickbooks does one thing. Accounting, and it can't even get that right with this app. I don't mind that it brings everything over in one deposit and records the Sales, refunds, discounts and shipping as one lump for all sales. The problem I have is with how it handles sales tax. We collect and remit sales tax in two states. We use Shopify tax and it works fine for us. The problem is QB brings it over as a line item. It doesn't separate the different states, counties or city taxes. It brings everything over as one line item of tax. Sure, I can make a manual adjustment to the states sales tax, but that defeats the point of using an app to bring over transactions, and now I run the risk of tax being recorded twice. I can't zero out the tax because now the deposit amount won't match. I called Quickbooks and was told they are aware of it and they are looking into it. The agent told me it's been a couple of months or so. I'm not holding my breath for it to be resolved anytime soon...

I wish I would've read the reviews before installing. Seriously the only reason why someone would even need to integrate Shopify with Quickbooks is to have comprehensive sell-through data, specifically COGS (since those are THE thing that affects your bottom line with sell-through and expenses...), but there's no integration here. In other words, your ledger will show you have way more equity than you actually do considering COGS isn't showing up in the ledger (or mapping for that matter). Shopify says to reach out to Quickbooks, Quickbooks says to reach out to Shopify... I literally wasted a day today (starting around 11 and it's 6:00 PM now) trying to map COGS from Shopify into QuickBooks and it seems impossible. Good luck!

very very difficult, been trying to connect for 10 hours. 3rd party and they don't help at all. They blame Shopify and QBO. QBO blames Shopify and Shopify blames QBO. A mess. why does Shopify and QBO advertise tthem, no accountability, endless exhaustive repeatitve tasks and typing.... how do I set up automating an invoice in QBO when there is a sale on my Shopify. can someone help me?

(1) Set up your QB account first. That's FREE. (2) You can forget getting mad over Intuit. They are absolutely horrid and the only thing that will change that is a solid competitor and that will be hard to do because they buy them all. They are Like U-Haul, lol. "U-Can forget it if you want anything other than a truck" (3) Quickbooks works fine if you're willing to do some work. It's not "quick" at first. But all other accounting apps unless you go enterprise are worse.

Worst setup and app ever. DOesn't work and is full of bugs. It wouldn't bring in any other history besides order. Which alone is of no use.

very, very poor experience. NO SUPPORT - every support agent will just tell you to go to either shopify or quickbooks, depending on who the other party is. on QB side, creates non-posting sales orders that don't affect inventory - so you don't get any support for COGS (and therefore profit) in your accounting system. You can't convert those SOs to invoices, and therefore they serve no purpose - and they also cannot be deleted. all sales and refunds are aggregated into sales receipts, and because they are tied to your shopify payouts, delays the booking of revenue, sometimes by weeks. run, don't walk away from this software...will cost you days/weeks of time to fix

Similar to everyone else who's left a review this app doesn't even work. Quickbooks and Shopify want to use this as a selling point for their platforms without first having tested thing thoroughly. When working with Quickbooks technical support they tell you you have to call Shopify. I'm sure when I do that I'll have them telling me I need to work with Quickbooks. I LITERALLY purchased Quickbooks because of this integration and it doesn't even work.

so bad, been trying to connect for 10 hours. It's deceptive, it's actually another 3rd party called One Saas, and they can't help at all. They blame Shopify and QBo. QBO blames Shopify and Shopify blames QBO. A mess. why does Shopify and QBO advertise their connector app under their own names? "Connect to Quickbooks from Shopify." "Connect to Shopify from Quickbooks" I am just building their Ai question and trouble shooting guide - wow don't bother, it sucks

I've been having issues with Shopify transactions duplicating in QuickBooks and they were not able to help me resolve my issue. I've been manually making a journal entry to correct the transactions.

Awful product 95% my bank feed doesn't stay connected and i have trouble logging in all them time. Website either takes forever to load or doesn't load at all. Waste of Money

Shopify has sent me information that this app has not been updated for some time. It is no longer importing our store information to quickbooks online as it was once doing. My book Keeper said it was duplicating our sale and not matching up with how it is reported to our bank.

The Shopify/Quickbooks app works decently for a very simple online store and accounting setup. I've had no issues with duplicate transactions, though the lack of support for cash transactions is incredibly frustrating.

This is crap...I was happily paying a subscription fee for the previous version. This one has completely screwed all of my reporting.

BEWARE!! dont connect it to your store. Its impossible to disconnect even when calling quickbooks and following all the steps. Save yourself from an accounting mess, it double records transactions.

It does not pull in orders that are not from the "Online Store" sales channel. This channel selection is not available as part of the configuration. I even upgraded my QBO account thinking I needed to add another sales channel (a term used in both systems, but mean different things). Since it does not pull in all my sales, it's useless.

This is an entirely useless "connector." It doesn't connect any useful information. It doesn't bring the items sold over in a way that shows up in quickbooks reporting nor does it bring customer information over.

Doesn't bring in transactions from POS, and anything with net terms is also missing. Does not record the SKUs sold, it lists every sale as "shopify sales item". I'm paying for the most expensive QBO to track inventory, what a waste of time.