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Customer reviews: Multi Vendor ‑ Puppet Vendors

Reviews (91)

Overall rating
4.8

What Merchants Think

Overall, merchants have a positive impression of "Puppet Vendors ‑ Multi Vendor." Many appreciate its user-friendly interface, impressive features, and customization options, along with exceptional customer support, particularly from Martin and the team. The app is seen as a helpful tool for managing multi-vendor operations efficiently, despite some concerns regarding its UI/UX and system stability.

Key Strengths

  • User-friendly and intuitive interface.
  • Highly customizable to meet specific business needs.
  • Responsive and effective customer support.
  • Seamless integration with Shopify.
  • Efficient vendor management and commission calculation.

Common Concerns

  • Occasional system bugs and stability issues.
  • Need for improved UI/UX, especially for third-party integrations.
  • Challenges with order syncing and disappearing orders.
  • Performance issues under certain conditions, affecting reliability.

Final Thoughts

"Puppet Vendors ‑ Multi Vendor" is a robust platform for managing multi-vendor operations on Shopify. Its strength lies in its customizable features and excellent support, making it ideal for businesses willing to invest time into setup and configuration. However, potential users should be aware of ongoing development and possible stability concerns, especially for high-volume or complex operations.

Remnants by Peo Vee

Sep 15, 2025  on Shopify

A great tool that's helped us build our business the way we need. Excellent team behind this app who have been not only responsive but have gone above and beyond to help us many times. Awesome experience. Thanks Martin and team!

Go4Food.co.uk

Sep 03, 2025  on Shopify

I simply cant speak more highly of a company ive ever worked with. Martin an the team at puppetvendors have been an intergral park of our setup, preparation and launch. Without them our systems wouldnt have been able to talk to our dispatch systems properly and after a chat with the team they simply set to work; creating a brand new shipping automation that not only saves us time but in the long run is going to potentialy save us thousands of pounds. The communication from the team kept us updated at every step of the way and remained calm even when i was stressing!! They gave me an extension on my subscription as we hadnt launched at the time of starting with them so we didnt incur any costs prelaunch, which we cannot again thank them enough for. From here on in it on and up with the project. The sky literally is the limit now we have the setup we dreamed of. We still have a few tweaks in the pipeline coming from them too as they never stop trying to make our time with them even better. LITERALLY COULD NOT SPEAK HIGHER OF A TEAM

Betty's Marketplace

Jul 29, 2025  on Shopify

Always the best customer service, continuous improvement and it is clean/simple functionality as well. Very happy with this app/business.

The Tipped Ship

Jul 03, 2025  on Shopify

I started using this app about four months ago. It has significantly changed my business for the better! Keeping track of consignment goods and vendors was all done manually by me via spreadsheets before. Now it's so simple and efficient. I know who to pay, what amount to pay, who and what has already been paid out, all within a few minutes. My consignors love being able to sign in and see what's still in the shop and what's been sold. I would never choose to go back to using so many spreadsheets and so many hours spent checking and double checking, and still making mistakes! I highly recommend this app for any business with consignment goods.

Little Oaks

Jun 19, 2025  on Shopify

So far so good! I tried a few other apps similar to Puppet Vendors, but this is the easiest/best by far. Every question I've had has been answered fairly quickly and am looking to grow with them!

Glowness

Jun 06, 2025  on Shopify

We are very satisfied with Puppet Vendors and with the outstanding customer support. The team is truly attentive, kind, and responds quickly to all our questions, even the most specific ones. A real plus when launching a multi-vendor marketplace. Thank you for your support !

Marked Merchant

May 04, 2025  on Shopify

This app has been WONDERFUL! Communication is GREAT! I am always able to receive quick help via the chat box or set up a zoom call! Customer service receives an A+! The platform is very simple to use! We are a collaborative shop that has 35+ vendors and each of them have expressed that PuppetVendors is their favorite platform to work with! Highly Recommend!!!

Mulberry Market

Apr 11, 2025  on Shopify

So far we have been pleased with the app. it is so nice that we have Martin to work with to help make changes that we need, etc. it is nice that the company is welling to help and take our suggestions. can't wait for a few more of our suggestions to get finished. thx Martin for all of your help

I Love a Hangar

Mar 23, 2025  on Shopify

Disappointing Experience – Usability Issues While the app has potential, it suffers from fundamental usability issues that make it impractical for us to use for most of our vendors. Key Issues: 1. Commission Assignment Visibility o The app allows assigning commissions by percentage or dollar amount per product, but once assigned, product names are truncated to only the first word. o Example: If selling pet products, items like "Dog Bowl," "Dog Leash," and "Dog Collar" all display only as "Dog," making it impossible to distinguish between them. o The only alternative is using SKUs, but this becomes impractical when dealing with hundreds of variant SKUs. 2. Product Search Flaw (Partially Fixed) o Initially, the search feature displayed every product containing the search term, including inactive products, with no way to filter them out. o If the desired product wasn’t in the first set of results, there was no way to select it. o This issue was eventually addressed but was surprising, given the app has been available for years. Overall Experience: We reported the commission assignment issue early in our trial period, yet a month later, it remains unresolved. Additionally, the last update was on March 4th, meaning no progress has been made since our trial ended. This lack of responsiveness is disappointing, and unless improvements are made, I cannot recommend the app. Update 24/03/25: The issue "1.Commission Assignment Visibility" was fixed Friday 21/03 after leaving this review on the 19/03 so now works as one would expect. Thankyou

rgbCOMMERCE

Mar 21, 2025  on Shopify

Two weeks in and I am impressed with the app. Working with Martin has been easy and helpful. There are some areas I'd like to see work better for my business model but they are all minor. Overall I recommend this app if you're managing a marketplace with your store.

I Love a Hangar

Mar 19, 2025  on Shopify

Disappointing Experience – Usability Issues While the app has potential, it suffers from fundamental usability issues that make it impractical for us to use for most of our vendors. Key Issues: 1. Commission Assignment Visibility o The app allows assigning commissions by percentage or dollar amount per product, but once assigned, product names are truncated to only the first word. o Example: If selling pet products, items like "Dog Bowl," "Dog Leash," and "Dog Collar" all display only as "Dog," making it impossible to distinguish between them. o The only alternative is using SKUs, but this becomes impractical when dealing with hundreds of variant SKUs. 2. Product Search Flaw (Partially Fixed) o Initially, the search feature displayed every product containing the search term, including inactive products, with no way to filter them out. o If the desired product wasn’t in the first set of results, there was no way to select it. o This issue was eventually addressed but was surprising, given the app has been available for years. Overall Experience: We reported the commission assignment issue early in our trial period, yet a month later, it remains unresolved. Additionally, the last update was on March 4th, meaning no progress has been made since our trial ended. This lack of responsiveness is disappointing, and unless improvements are made, I cannot recommend the app.

Studio Tronnic

Mar 18, 2025  on Shopify

I'm using the app to manage partners on my marketplace, and it's been super helpful! It automates payment splitting, reducing manual work. I recommend it!

Silk & Stone

Mar 15, 2025  on Shopify

I have been using this app for a few weeks and have been enjoying it very much. My vendors are finding it very user friendly and straightforward and I have not heard any complaints! On the merchant side it is very easy to understand and use, and integrates seamlessly with the main Shopify site. The cherry on top are the amazing people behind it. I had the pleasure to work with Martin to optimize the app features for my needs and he has been so very helpful and available! He listened to my needs and delivered everything we agreed on in a very timely manner. I highly recommend this app and I can see my business growing with it. Thank you Martin and the Puppet Vendors team!

Zen Of Sewing

Mar 10, 2025  on Shopify

I'm so grateful to Martin and his team for creating this Vendor Consignment app. It's clean, user-friendly, and backed by outstanding customer service. I'll be using this app forever!

Texoma Mercantile

Mar 03, 2025  on Shopify

I shopped around for WEEKS for a consignment app knowing all the different features I needed and if this is you.. STOP! This is the app for you! This consignment app has been a life saver for my business. Not only that but customer service has been the absolutely BEST I have ever worked with!

Cocktail Life

Feb 26, 2025  on Shopify

This is exactly what we needed to launch our marketplace at www.cocktaillife.co.uk . We can easily manage our vendors, vendors have a simple dashboard to use and it's simple to payout the money from sales! Martin has been an amazing support and is always on hand to help! I highly recommend using puppetvendors!

Don Porcino

Feb 22, 2025  on Shopify

This app has been a game changer for our business,it simplified our operations, and the support team is incredibly responsive and professional, always ready to help us. We're extremely happy with puppet vendors and would highly recommend it

Knife Shift

Jan 31, 2025  on Shopify

After assessing all multi-vendor marketplace apps available to enable that functionality on Shopify, I settled on using Puppet Vendors for my early-stage business purposes. The price is right to start with and will be quite reasonable as we grow, the built-in features are great, and there's a good deal of possibility for customizing the vendor experience. Perhaps most importantly, the team is committed to continually improving the app and are great with support requests. Thanks, Martin, for your help along the way.

Behind Bars Biker Collective

Jan 27, 2025  on Shopify

I'm very happy with this software. I have a startup consignment shop and I am using this to track my customers inventory and the amount I owe each of them. It's an added bonus that they can log in and see what's sold, what items remain in the store, and details on what they're owed. I have around half of consignors sign up to see their online portal.

Simply Life

Nov 25, 2024  on Shopify

Great app so far. Still need to use it a bit more to get a real idea. However its been everything i've been looking for. Great support too! The app is very professional. You get a full on well built structure for your clients to manage their orders and products. The back end is great, from sending emails to clients to allowing them to register.. All good things honestly. Nothing to say so far.

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