Proviews ‑ Product Reviews Q&A logo

Customer reviews: Proviews ‑ Product Reviews Q&A

Reviews (98)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive impression of "Proviews ‑ Product Reviews Q&A," applauding its functionality, ease of use, and exceptional customer support. The app is praised for transforming Shopify stores by facilitating seamless review collection and integration. Many users highlight the app's effective customer service, specifically mentioning team members like Milan and the attentive support staff, which sets the app apart in the competitive review management market.

Key Strengths

  • Outstanding customer support, often highlighting specific team members for their patience and expertise.
  • User-friendly interface that enhances review integration and feedback collection.
  • Customizable review request emails, leading to higher response rates.
  • Includes photo options for reviews, adding authenticity and visual appeal to product pages.
  • Compliance with ADA standards, ensuring accessibility for all users.
  • Valuable analytics that provide insights for better customer interactions.
  • Free import of existing review content, facilitating easy transition from other platforms.

Common Concerns

  • Technical glitches experienced during the trial period, leading to concerns about reliability.
  • The need for reassurance regarding the app's long-term stability and performance.
  • Errors in displaying the dashboard and reviews, occasionally resulting in confusion.

Final Thoughts

Overall, "Proviews ‑ Product Reviews Q&A" is highly regarded as an effective tool for enhancing customer engagement and boosting sales by leveraging product reviews. Its strong customer support and user-friendly features make it a recommended choice for Shopify store owners, though some technical issues during trials warrant cautious optimism. The app's dedication to inclusivity and comprehensive analytics further substantiates its utility in the eCommerce landscape.

GAURI KOHLI

Jan 27, 2025  on Shopify

We are very satisfied with both the app and the excellent customer support provided by the company. Keep it up !

Gk Royal Fabrics

Jan 26, 2025  on Shopify

I must say it’s amazing! The app is very reasonable, and your support team is incredibly cooperative.

Battlecry

Jan 08, 2025  on Shopify

The support here is truly top-notch! They handle every query with patience and expertise. It’s refreshing to work with such a dedicated team. Special thanks to Milan, the POC, who always ensures everything is perfect!

My Store

Nov 26, 2024  on Shopify

I've been in eCommerce for over a decade, and Milan from Proviews went above and beyond. He resolved my integration issue himself instead of passing it off to support, unlike others like Yotpo. Proviews is truly underrated, and their exceptional service deserves recognition. Highly recommend!

Evofash

Oct 22, 2024  on Shopify

I am a clothing brand owner. I would say that their support is far more greater than the other review app. They are really helpful and passionate. I will always have my business with then!

TidySpaces

Aug 11, 2024  on Shopify

So far so good. Issues fixed quickly, communication very good. App is quite big, but quite easy to navigate around, having questions and answered for your products is a good tool. Thanks Milan for sorting my issues.

handrwn

Jun 21, 2024  on Shopify

The product from the Symprosis team was excellent, and their support, especially from Milan, was outstanding. He attentively listened to my issue, provided the necessary assistance, and offered valuable suggestions.

eliteracefab.com

Apr 23, 2024  on Shopify

As always, the Simprosys team is nothing short of amazing! Meet from their team has blown me away with amazing customer service, and help every time we had a question. I can tell you that your safe trusting your business with any Simprosys app or offering. I enjoy putting my money in good honest peoples pockets, and all of the staff at Simprosys will always be there to help you and impress you with their amazing response times and customer service.

John S Brana - Handmade Jewelry

Apr 12, 2024  on Shopify

What truly sets Proviews apart is its customer support. The team is not only responsive but also exceedingly knowledgeable. Every query I had was addressed promptly and effectively, reflecting their commitment to customer satisfaction. Additionally, their support was instrumental in resolving issues related to integrating past reviews and formatting errors into the Google Merchant Center, ensuring a smooth transition and continued operational excellence. Another standout feature is the app's compliance with ADA (Americans with Disabilities Act) standards, making it accessible to a broader audience. This attention to inclusivity is a significant advantage and demonstrates the app’s dedication to serving all users equitably. Proviews is not just another review app; it’s a comprehensive solution that enhances customer interaction and directly contributes to increased sales through better feedback and improved trust. The analytics provided are invaluable, giving insights that help tailor my approach to meet customer needs better.

Bicos de Fío

Mar 21, 2024  on Shopify

La aplicación cumple su función a la perfección y el servicio de atención al clientes es de 5 estrellas. Atentos y dispuestos a solucionar todas mis inquietudes. Muy recomendable!

Boutique Pouf

Mar 15, 2024  on Shopify

Customer support attentive and responsive to our requests. They take the time to understand the problems encountered and help with the various widget/feed installations. Thanks again.

Elite Gates

Mar 13, 2024  on Shopify

Outstanding customer service. Milan consistently provides assistance and proactively offers solutions or modifications. Her responsiveness is exceptional. Thanks Milan!

Shopperspot-au

Mar 04, 2024  on Shopify

I cannot express how impressed I am with Proviews! ⭐⭐⭐⭐⭐ This app has truly transformed my Shopify store. The seamless integration process took minutes, and I was immediately able to start collecting genuine customer reviews. The customizable review request emails are a game-changer, significantly increasing my review response rate. The option for customers to include photos with their reviews adds a personal touch and authenticity to my product pages. It's a fantastic feature that sets Proviews apart. The customer support is exceptional - responsive and knowledgeable. Any queries were addressed promptly, showcasing their commitment to customer satisfaction. In summary, Proviews is a must-have for any Shopify store owner. It's user-friendly, customizable, and the analytics are invaluable. This app has not only enhanced my customer feedback strategy but has significantly boosted my sales. Highly recommended! ⚡

Tigbul's Variety Fashion Shop

Feb 07, 2024  on Shopify

I love this app and their other apps. Has been a blessing and if i ever need help they are there to help me. Also help when i have issues with any code that is there, they will help. Love that we are finally receiving reviews.

The Art of Cross Stitch

Feb 01, 2024  on Shopify

I had hope for this app when my last review app which I've used for years started getting glitchy. I can live with errors and getting help here and there, but during the 15-day trial, the entire dashboard and all my reviews disappeared and was replaced by an odd Proviews Q&A that looked like a backend interface. Their support did request for access to fix the problem at the end of the day but after 15 days, this will become a paid monthly app and for an error this big, it was hard to be confident in committing to this app for years to come. I don't really want to keep checking on an app to see if its working fine.

Telos Fashion

Dec 12, 2023  on Shopify

Proviews is a user-friendly app that has significantly improved the Shopify store by integrating and showcasing product reviews. Its user-friendly interface and customizable options enhance customer trust and authenticity, making it a highly recommended tool for boosting online store confidence.

KIMI LIGHTING

Dec 11, 2023  on Shopify

Recommend buying this app, the service was exceptional and helped us import our review content for free.

Scroll to Top