Protectly

Develop by Protectly

Free plan available

Streamline e-commerce shipping protection, reduce costs, and boost customer loyalty.

Shipping protection checkout

Fast issue resolution

Replacement cost offloading

Actionable shipping insights

About Protectly

Launched Apr 03, 2025

Built by Protectly

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Description

Protection for lost, stolen and damaged orders. Protectly offloads merchants' costs and enhances CX.

Protectly solves a universal problem for e-commerce brands: the costs of lost, stolen and damaged orders. Every one of these incidents represents an unhappy customer and costly resolution process for merchants. By installing Protectly, merchants enhance their checkout by offering shipping protection, offload the costs of support, replacement orders, and refunds, and improve customer loyalty by providing an Amazon-like post-purchase experience.

Offer shipping protection at checkout with just a few clicks.
Protectly resolves shipping issues fast, often within minutes.
Offload replacement order and refund costs to Protectly.
Gain actionable insights into your store's shipping performance.

Pros

Streamlines e-commerce shipping protection.
Reduces costs associated with lost, stolen, and damaged orders.
Boosts customer loyalty by providing an Amazon-like post-purchase experience.
Provides fast resolution of shipping issues, often within minutes.
Offloads costs of support, replacement orders, and refunds from merchants.
Offers shipping protection at checkout with just a few clicks.
Provides actionable insights into store's shipping performance.
Highly rated by users for improving customer experience and decreasing costs.

Cons

Limited information available on specific integrations outside of Shopify.
Potential reliance on Protectly for customer service could disconnect merchants from customer relations.

Top Helpful Reviews

CAZ

Jul 16, 2025 on Shopify

Protectly has been a great addition to our store. As an apparel brand, we deal with occasional shipping issues and this app has taken a huge load off our support team. Claims are handled quickly, customers get fast resolutions, and we don’t have to cover the cost of reships or refunds. Plus, the delivery insights are a nice bonus for our ops team. Easy to install, works well, and makes us look good when things go wrong. Highly recommend!

Nowadays

May 29, 2025 on Shopify

We recently migrated to Shopify and we could not be happier with Protectly. We previously used Route and moved over to Protectly to improve our customer experience and decrease costs. The team has been great to work with and our customers are taken care of quickly. Protectly is quickly proving to be the new leader in this space and we look forward to continuing to work with them!