Proofdesk holds an incoming order the moment one of your rules matches. You upload the proof, and the customer approves it through a link that needs no account and no login. A change request is not a rejection: the hold stays, you upload a new revision, and every round stays in the case history. Only after approval does Proofdesk release its own fulfillment hold and tag the order, so production never starts on a design nobody confirmed.
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