Overall, merchants are generally pleased with "Profitario ‑ Profit Analytics," citing its utility in making business metrics easily accessible and manageable. It is valued for integrating multiple data sources and helping store owners strategically plan by providing key financial insights. However, there are mixed feelings about the support service and some functional limitations.
Key Strengths
Easy integration with various data sources and platforms.
Real-time updates and detailed reports on costs, profits, and margins.
Simple and user-friendly interface.
Free plan available and affordable for beginners, scaling as the business grows.
Effective in pulling actual fulfillment costs and aiding in tax report preparations.
Common Concerns
Lack of custom dashboard features and export options.
Issues with customer support responsiveness and problem resolution.
Errors in critical data like Lifetime Value (LTV) and currency exchange fees.
Latency in data accuracy and updating metrics for daily operations.
Usage fee charges without prior notification when exceeding free plan limits.
Final Thoughts
"Profitario ‑ Profit Analytics" is a highly beneficial tool for merchants seeking to streamline financial management and insights into their Shopify store performance. While it offers great value, especially for beginners and small businesses, enhancements in customer support and functionality could improve user satisfaction.
curayou.com
May 24, 2024
on
Shopify
The app is basic, but gives you key metrics. Adding costs is simple. I wish it would allow to create custom dashboards.
However, their customer support is terrible! I reached out because it showed my LTV is $0. I did not get an answer within a week. When I followed up, I was told by Anna that the devs would look into it since it seems to be a bug. It's now another week later and I still do not have a reply, and my follow up has been ignored. Frustrating!