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Customer reviews: Amplify | Bundles & Upsell

Develop by Amplify

Reviews (824)

Overall rating
4.8

What Merchants Think

"Amplify | Bundles & Upsell" appears to be a resourceful tool for creating product bundles and upsell opportunities. Merchants frequently express appreciation for the app's customer service, highlighting the support team's readiness and efficiency, particularly praising the efforts of individuals like Carlos and Ugur. Although the app is praised for its features and usability, there are notable criticisms regarding pricing transparency and technical issues.

Key Strengths

  • Outstanding customer service and support, particularly from Carlos and Ugur.
  • Ability to effectively create and manage product bundles.
  • User-friendly interface and ease of setup.
  • Responsive and helpful support team.
  • Flexibility and customization options for bundles.

Common Concerns

  • Technical issues and bugs that may affect app performance.
  • High cost and issues with pricing transparency.
  • Challenges with integration and app compatibility.
  • Instances of unexpected charges and difficulties with refunds.

Final Thoughts

Overall, "Amplify | Bundles & Upsell" is a powerful tool that offers significant value through its bundling features and exceptional customer service. While many merchants find it beneficial, decision-makers should be mindful of potential technical issues and transparent communication regarding pricing and charges. Its customer support arguably sets it apart, making it a valuable asset for those willing to navigate its financial and technical intricacies.

AGONGYM

Feb 05, 2025  on Shopify

Amplify has good technical support.

Delikatesi i tako to...

Jan 28, 2025  on Shopify

It is a great app with excellent support. Ivan helped us a lot.

AprilAire

Jan 27, 2025  on Shopify

Carlos was amazing. He was so helpful and provided exceptional customer service.

Worklocker Australia

Jan 20, 2025  on Shopify

Support is really good, fast and they work to understand your needs. Carlos is great.

Weekend Doll

Jan 08, 2025  on Shopify

I encountered some issues with a feature, so I reached out via the chat box. Their team is always available, and Carlos was incredibly helpful and patient, guiding me step by step to resolve the issue. I’m very pleased with their service.

Ultimate Survival Tips

Jan 05, 2025  on Shopify

Carlos has helped me several times to improved and optimize our customer's experience with this app. Well done! Carlos deserves a raise. You folks want to keep a great dude like this. Thanks y'all. And thank you Carlos! Great app.

SoloDallas LLC

Dec 19, 2024  on Shopify

We’ve been loving everything about Picky Story—it’s such a powerful tool! But what really sets them apart is their incredible customer service. Carlos has helped me out more times than I can count, even going beyond the platform’s capabilities to make things work for us. As someone who values exceptional service, I can honestly say Picky Story delivers it in spades. Highly recommend them!

Greatest Warriors

Dec 18, 2024  on Shopify

Easy enough to use and their support - I spoke to Carlos - are prompt, warm and helpful!

Nora Ross

Nov 26, 2024  on Shopify

Carlos was quick to help us and answer any questions we had. Excellent customer service! Thank you

4ocean

Nov 26, 2024  on Shopify

Great customer support.

Are You Am I

Nov 25, 2024  on Shopify

the customer service is exceptional! Carlos and the team have been so helpful! they were able to help us build bundles and match the style to our theme. thank you!

Hanf&Natur

Nov 24, 2024  on Shopify

Great service, solved all our problems in a matter of minutes. Very responsive. Thanks to the help of Carlos we customized the solution to our needs and were ready to launch.

Fashion Gold

Nov 18, 2024  on Shopify

excelente app, obrigado ao Uğur Can pelo excelente suporte, recomendo!

Prince Edward Island Preserve Company

Nov 18, 2024  on Shopify

So far, we are very pleased with Picky Story. We are in the set up stage, but Ugur and Alex have been very fantastic helping us understand the product. Great service!!!

111SKIN

Nov 13, 2024  on Shopify

I had a technical issue which was out of scope for the app but the team managed find a solution and to resolve it for me within a few days! They communicated with me the whole time and we’re so helpful! Great team

APPAMAN

Nov 12, 2024  on Shopify

We love the functionality of Picky Story, however the customer service is above and beyond! I've worked with Carlos numerous of times and he has helped me with figuring things out beyond Picky Story's capability! I really value good customer service and Picky Story sure does provide that. Highly recommend.

Inahsi Naturals

Nov 11, 2024  on Shopify

So far so good...just installed this app about 30min ago. Pretty easy to set up and it appears to be working great. We are using it for the Build Your Own Bundle feature since we already have fixed bundles. Had a question about how to set default variants for product selection and Uğur Can via their support team was a great help. My only criticism is that the Contact Support link in the Shopify App did not work. I had to go to the website and then go through their chat widget. Still 5 stars...service was fast and the app seems to be working well. Will update later if any issues pop up.

THELIFESTYLEDCO Shop

Nov 05, 2024  on Shopify

Ugur was fantastic! Super responsive and incredibly helpful throughout the entire process. Amazing customer service!

MoEa

Oct 29, 2024  on Shopify

Carlos helped me a lot! I was able to ask him to change the design. He was very quick and super responsive. He understood my request perfectly.

AlaRengin

Oct 28, 2024  on Shopify

Best App there is when it comes to Bundles, everything you need is in there. Honestly everything they bring out is a straight Banger. Best UI, best customer service - they are down to earth and really try hard to make it better + they answer within seconds aaand fair pricing. Don't waste your time like me searching for other Solutions, this is the only one that does its job like you want it to

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