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Customer reviews: UpCharge Fees Addons Surcharge

Develop by Mageworx

Reviews (150)

Overall rating
4.2

What Merchants Think

The "UpCharge Fees Addons Surcharge" app has garnered mixed feedback from merchants. While many users appreciate the effective functionality of the app and commend the exceptional support team, some have reported critical issues regarding usability and customization. User experiences seem to vary significantly, highlighting both reliable customer service and challenging technical issues.

Key Strengths

  • Responsive and professional customer support, frequently praised for quick and thorough assistance.
  • Effective in adding order processing fees, fulfilling core functional needs for many users.
  • User-friendly interface with simple setup process appreciated by several merchants.

Common Concerns

  • The app sometimes fails to work seamlessly, with issues like blocked screens and slow loading times.
  • Limited customization options, lacking flexibility in fee application settings.
  • Difficulties with the "free" version, which reportedly forces users towards the premium version.
  • Problems integrating specific features, such as differential fees by state or successful fee application during checkout with "buy now".

Final Thoughts

The overall reception of the "UpCharge Fees Addons Surcharge" app is a blend of praise for its customer support and criticism of technical limitations. While many find it a valuable tool for processing fees efficiently, others face significant challenges that may deter its use. The app is best suited for those who prioritize customer support and basic fee processing functionalities over extensive customization options.

Foliendealer.com

Dec 22, 2024  on Shopify

We have been using the app for a long time. It works as it should. Many thanks to the support team, who helped us quickly with the update.

ICE Group Hospitality

Oct 16, 2024  on Shopify

App could be better and there is no scope for enhanced features or customisable options. In terms of adding fees and surcharges, the function does not do well in shopping carts and customers can delete the option which defeats the purpose in the first place.

Slime Design

Oct 15, 2024  on Shopify

Mageworx product fees app solved exactly what I needed and works like a charm! Huge shoutout to Angie and Maggie from support team - they were super helpful and patient with all my questions. Highly recommend this app and team.

My Store

Oct 05, 2024  on Shopify

Great app for adding order processing fees. Simple to use and does exactly what we need. The support team (Angie) is super helpful and responsive whenever we have questions. Highly recommend.

IBUBOBUBO

Sep 20, 2024  on Shopify

Impossible to use "free" version, if it even exists. Trying to manage the app invariably redirects to a page that forces you to approve payment for premium version.

ModdedZone

Sep 08, 2024  on Shopify

The app and support team are fantastic! Their response time is quick, and they handle everything with a high level of professionalism. It's refreshing to see this kind of quality in both the app and its support!

NEW MAGS B2B

Sep 05, 2024  on Shopify

Great help from Angie and Evgeniya. I definetely recommend this app because of their customer service.

nature+nurture

Sep 01, 2024  on Shopify

I can't say enough about how surprised I was at their service! Immediate response, and was so thorough and helpful in answering my many many questions throughout the whole afternoon. Wow. 5 stars on service!

Performance-PCs.com

Aug 18, 2024  on Shopify

Excellent app and works well and easy to use. Tanya in support help fix a few minor issues so very happy with app and their support!

Xtreme Polishing Systems

Aug 15, 2024  on Shopify

It stops working randomly, causing a blocked white screen. Lost thousands of dollars in sales. Even after support fixed the issue once. Cant risk using this app anymore.

SUPERDTF

Jul 18, 2024  on Shopify

Customer support is non existent and their app does not work. There are much better fee apps out there. Not to mention they require full access to your customer database and it is just garbage.

Sunpro Outdoor

Mar 26, 2024  on Shopify

The app loading takes a long time. sometimes 15-20 seconds. I would love to be able to charge different amounts per state. Doesn't work in the Shopify Shop. which is a big deal.

Made for Home

Feb 01, 2024  on Shopify

The app works great and the customer services is fantastic. We reached out to them regarding an issue we were having and not only did they solve it promplty but they also went above and beyond to configure the settings to make the uncharge appear better on our website, it was greatly appreciated!

Artees

Jan 31, 2024  on Shopify

App works perfectly and their support team are knowledgeable and helpful. Very responsive and fast on resolving issues. Thanks a lot!

NPWe Shop

Jan 11, 2024  on Shopify

Their support team is very helpful, provided quick response and solution. It helps us solved the pickup locations with different shipping fee issue. The app is interface user friendly, only few steps settings. Great app.

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