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Customer reviews: UpCharge Fees Addons Surcharge

Develop by Shopify

The Shopify Product Fees app helps merchants manage additional costs like taxes, shipping, or custom fees directly on product pages. Reading reviews from real users can help you decide if it’s the right tool for your store’s financial workflows.

Reviews (112)

Overall rating
4.4

What Merchants Think

The "UpCharge Fees Addons Surcharge" app has garnered mixed feedback from merchants. While many users appreciate the effective functionality of the app and commend the exceptional support team, some have reported critical issues regarding usability and customization. User experiences seem to vary significantly, highlighting both reliable customer service and challenging technical issues.

Key Strengths

  • Responsive and professional customer support, frequently praised for quick and thorough assistance.
  • Effective in adding order processing fees, fulfilling core functional needs for many users.
  • User-friendly interface with simple setup process appreciated by several merchants.

Common Concerns

  • The app sometimes fails to work seamlessly, with issues like blocked screens and slow loading times.
  • Limited customization options, lacking flexibility in fee application settings.
  • Difficulties with the "free" version, which reportedly forces users towards the premium version.
  • Problems integrating specific features, such as differential fees by state or successful fee application during checkout with "buy now".

Final Thoughts

The overall reception of the "UpCharge Fees Addons Surcharge" app is a blend of praise for its customer support and criticism of technical limitations. While many find it a valuable tool for processing fees efficiently, others face significant challenges that may deter its use. The app is best suited for those who prioritize customer support and basic fee processing functionalities over extensive customization options.

Achorao

Oct 10, 2025  on Shopify

Such a GameChanger app for our revenue, Consumer Electronics its 1 digit war and this app and support is the right way to fight it

Pin Up Curl

Oct 02, 2025  on Shopify

So far I'm really pleased with this app. Its adding the US tariff fee at the checkout so I don't need to add it onto shipping. I'm not that tech savvy, so the support (Maggie) has been super helpful and patient with some issues I had.

Hana The Label

Sep 29, 2025  on Shopify

We’ve been using the Upcharge app and it has worked exactly as we needed. I had a few issues with the initial configuration, but Angie and Evgeniya were incredibly helpful in getting everything resolved straight away. Their support was prompt, clear, and genuinely above and beyond. The app itself runs smoothly and does exactly what it promises, but what really stands out is the level of service behind it. Knowing that there’s such a responsive and capable team available makes a huge difference. Highly recommend both the app and the wonderful team behind it.

My Little Halo

Sep 14, 2025  on Shopify

I don't normally leave reviews but these guys went way above and beyond to help me so I couldn't not! The app has been a lifesaver in being able to charge the US tariff fees that I'm now having to pay when shipping goods there. Despite watching all the helpful videos I was still stuck, so they went in and changed the necessary settings for me. Not only that but they replied several times to my initial struggles on a Sunday, which I absolutely wasn't expecting at all! Very very helpful people, highly recommend!

Pure Raum

Sep 14, 2025  on Shopify

This app is amazing! It’s super fast and intuitive, and the support team is incredibly responsive. Any question I’ve had was answered quickly and clearly. Their help makes using the app completely stress-free. Highly recommend!

Dandelion and Dogwood

Aug 31, 2025  on Shopify

This app is perfect for the new US tariffs. It was pretty easy to set up especially with the great tech support I received to make sure it was all working correctly.

Toller Brand

Aug 30, 2025  on Shopify

Extremely responsive support, friendly and helpful! This is how all apps should be, cannot fault their team.

Underpinner Spares

Aug 29, 2025  on Shopify

Doesn't meet my requirements of adding specific product tariff % increase based upon the products country of manufacture.

Techmuse Design

Aug 14, 2025  on Shopify

This app made it simple to add extra fees to specific products without complicated workarounds. Whether it’s handling special packaging, customization costs, or other surcharges, it integrates seamlessly into the checkout process. The setup was quick, the interface is straightforward, and everything works exactly as described. A must-have if you need flexible fee management on your store.

ENERGYLAB

Aug 14, 2025  on Shopify

App is easy to install and to configure. Evgeniya also took her time to help me customize the app for my theme and my specific needs. Can't reccomend enough

Sabertrio

Aug 14, 2025  on Shopify

Been testing this tool for a week now due to the newly implemented tariffs in the US market. Support from the tech has been pro-active and very responsive!

Mój sklep

Aug 09, 2025  on Shopify

Really great app! We use it to add mandatory fees to orders and everything works perfectly. We’re on the Dawn theme and had no issues with the installation. We can honestly recommend this app. Update: their support team is amazing!

Yau Brothers & Co Limited

Jul 30, 2025  on Shopify

App is great and more functional than others that we have used that didn't always work (e.g. product limits). Support was great on fixing an issue (that was self inflicted!). Would recommend

Knights Vault

Jul 23, 2025  on Shopify

Maggie is absolutely amazing at her customer support! We spoke very briefly about our issue and she was off and running making the necessary corrections to get our business back up and running in no time! I love a product that has a team of technicians behind them to help you at any time. Maggie deserves a raise!!! She found our issue very quickly and even made a helpful suggestion to improve our operating efficiency! Love love love this app & its support team. Well done...A+++!

Bimigot

Jul 01, 2025  on Shopify

This app is exactly what we needed. Installation was a breeze, and their support team is amazing, they helped us resolve a design issue in under an hour. The app is super powerful and handles complex use cases like tariffs and additional product add-ons perfectly. Highly recommended if you're looking for a reliable, flexible solution.

Cheese Shop Santa Barbara

Jul 01, 2025  on Shopify

Maggie & the team at Mageworks are always so helpful! I love this app and so appreciate the great customer service they provide.

Blue Grouse Wine Cellars

Jun 12, 2025  on Shopify

This app was a a godsend with the introduction of tariffs on the products we sell into the United States. It took a little configuring and working with tech support to get it working how we needed but we're really happy with the result. I'm not sure what we would be doing now if it wasn't for this app. Their customer service is really responsive and helpful as well.

Mój sklep

Jun 10, 2025  on Shopify

Bardzo dobra aplikacja. Używamy jej do dodawania obowiązkowych opłat do zamówień i wszystko działa bez zarzutu. Korzystamy z motywu Dawn i nie mieliśmy żadnych problemów z instalacją. Z pełnym przekonaniem możemy polecić tę aplikację.

Staylime Incorporated

May 22, 2025  on Shopify

Really solid app — setup was simple and didn’t take much time. We used it to add import tariffs, and it worked just the way we needed. Didn’t even have to reach out to support. We’ll see how it goes over time, but so far, it’s been great.

Pack for Israel

May 18, 2025  on Shopify

We needed this app for a particular use case to charge shipping on products that are certain marked in the backend as "don't require shipping" for technical reasons. So far it works really well and support has been super helpful and responsive with customizing the look and feel, answering questions and resolving any issues along the way

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