Reviews: Process Wholesale: B2B Pricing

Customer reviews: Process Wholesale: B2B Pricing

Reviews (45)

Overall rating

4.4

5

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4

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1

3

What Merchants Think

Overall, merchants have mixed experiences with "Process Wholesale: B2B Pricing." Many appreciate the app’s functionality and supportive customer service, especially when changes or quick fixes are required. However, some users report technical issues that detract from their experience, indicating a need for improvement in stability and promptness of support.

Key Strengths

Easy to use interface with helpful setup videos.
Excellent and proactive customer service, particularly from Jake and his team.
Feature-rich application offering customizable wholesale pricing.
Integration and support for Shopify without requiring significant customization.

Common Concerns

Technical issues affecting website functionality, such as incorrect pricing and discount application.
Occasional delays or lack of responsiveness from support, impacting problem resolution.
Feature limitations, such as incompatibility with minimum checkout totals.
Concerns about app stability and reliability in critical business operations.

Final Thoughts

"Process Wholesale: B2B Pricing" is a potential asset for businesses needing a structured wholesale pricing solution on Shopify. While the app shows promise with its ease of use and supportive customer team, merchants must consider the current stability and support concerns. It can be a valuable tool for businesses ready to navigate its minor technical challenges with the promise of continued development and improvement.

Sauce Warehouse

Jan 24, 2025 on Shopify

Installed app, wholesale registration form submit button wasn't working at all. While waiting for them to fix this, I realized I wasn't getting any orders at all whatsoever for two days. Checked the site, my shipping options weren't displaying. On top of this, it was giving the wholesale discount to retail customers. Uninstalled app and everything was fixed. Lost two days worth of income, don't use this app.

Geek Grind Wholesale

May 28, 2024 on Shopify

seems promising but I am trying to get a response as to why the quick order guide is showing incorrect pricing in several cases. Many great features, but looking for support for several days. It seems as if this app is now abandoned so be aware of that.

Aussie Down Under Clothing Blanks

Apr 05, 2024 on Shopify

Launch my pre-orders, the following day an announcement was made of an update, I had 1 order come through, the discounts were not correct, don’t even know how the figures were calculated. When the update happen, it was a spiral from there, we are now 6 days on and I’ve had no response to my email regarding the issue, my pre-orders flopped, everyone that had discounts had to email me to get their order in. I lost a lot of customers trust in my professionalism ans most likely many customers that just couldn’t be bothered to email in their order which is fair enough. My site now just has 55% off for everyone, it’s actually disheartened, so much time and money went into this to then have it flop because this app just didn’t apply any discounts at checkout like it should and their support team is MIA