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Customer reviews: Process Wholesale: B2B Pricing

Reviews (51)

Overall rating
4.7

What Merchants Think

Overall, merchants have mixed experiences with "Process Wholesale: B2B Pricing." Many appreciate the app’s functionality and supportive customer service, especially when changes or quick fixes are required. However, some users report technical issues that detract from their experience, indicating a need for improvement in stability and promptness of support.

Key Strengths

  • Easy to use interface with helpful setup videos.
  • Excellent and proactive customer service, particularly from Jake and his team.
  • Feature-rich application offering customizable wholesale pricing.
  • Integration and support for Shopify without requiring significant customization.

Common Concerns

  • Technical issues affecting website functionality, such as incorrect pricing and discount application.
  • Occasional delays or lack of responsiveness from support, impacting problem resolution.
  • Feature limitations, such as incompatibility with minimum checkout totals.
  • Concerns about app stability and reliability in critical business operations.

Final Thoughts

"Process Wholesale: B2B Pricing" is a potential asset for businesses needing a structured wholesale pricing solution on Shopify. While the app shows promise with its ease of use and supportive customer team, merchants must consider the current stability and support concerns. It can be a valuable tool for businesses ready to navigate its minor technical challenges with the promise of continued development and improvement.

Lush Emporium

May 17, 2025  on Shopify

We had a small glitch with our theme, and Jake was on it within the hour. The app integrates perfectly with our Shopify store and hasn’t slowed anything down. 10/10!

Crimson Den

May 16, 2025  on Shopify

We have products with multiple variants at different costs, so applying one blanket discount wasn’t working. Process Wholesale’s variant-level discounting solved that instantly. Total lifesaver.

Twilight Bazaar

May 14, 2025  on Shopify

Being able to offer net 30 terms to approved wholesale accounts has gave our wholesale channel a big boost. This feature alone makes the app worth it.

Homely Goods

May 11, 2025  on Shopify

Julian helped us with the setup and walked us through assigning tiered discounts. He even double-checked our settings to make sure everything was applied correctly. Couldn’t ask for better support.

Opulent Wear

May 09, 2025  on Shopify

We wanted to offer freight shipping to wholesale clients but keep standard shipping for retail customers. Process Wholesale made that possible with zero hassle. One of the most useful features we didn’t even know we needed!

Universal Haven

May 06, 2025  on Shopify

No exaggeration — we were up and running in under 15 minutes. The app is intuitive, the dashboard is clean, and everything just works. Great experience so far.

Modern Habitat

May 04, 2025  on Shopify

We ran into some CSS issues where our theme wasn't playing nice with the app, but Julian fixed it right away. The app is great, but the support is what makes it truly amazing.

Fashion Vault

May 02, 2025  on Shopify

Process Wholesale is incredibly easy to set up and offers every feature we need to serve our wholesale clients. Being able to set discounts at the variant level is exactly what we were looking for. Highly recommend!

Everyday Nest

Apr 19, 2025  on Shopify

We tried a few different wholesale apps before landing on Process Wholesale, and it's by far the best. The setup was quick, and we were able to assign custom pricing to our wholesale clients within minutes. Our favorite part is how it keeps everything within our main storefront — no duplicate products or clunky workarounds.

Infinity Mart

Apr 18, 2025  on Shopify

We added this app as we started expanding to B2B, and it’s been a lifesaver. No need to juggle multiple stores or mess with discount codes, just clean, automatic wholesale pricing. We especially love the ability to create pricing tiers by customer tag. Fantastic value for the price!

Allin One Picks

Apr 17, 2025  on Shopify

Overall, this app does exactly what we needed — offering tiered pricing to our wholesale buyers without having to duplicate products. It took a little time to figure out the best way to set everything up, but support was quick to help.

Omni mart

Apr 17, 2025  on Shopify

This app is packed with features and handles complex pricing rules with ease. What really impressed me was the support team, they helped us with a custom pricing scenario we thought would be impossible. Smooth interface, reliable performance, and top-notch customer service!

Excel Footwear

Apr 15, 2025  on Shopify

Process Wholesale has been a gamechanger for our B2B operations. We needed a way to offer special pricing to our wholesale partners without complicating our product listings or checkout process. this app delivered perfectly. The ability to tag customers and automatically apply pricing rules is a huge timesaver. Our wholesale buyers now get a smooth, shopping experience, and we don’t have to maintain a separate store.

Yummy Bubbles Bath Treats

Apr 15, 2025  on Shopify

Worked great in the beginning but now my customers can't seem to get it to work, if they edit their cart at all the discounts disappear. I am getting notifications for new wholesale accounts and not getting them to approve them. I am deleting this. I have had one customer since I downloaded this app that has been able to use it without issues. NOT worth the $15 USD a month!

Mountain Ocean

Mar 28, 2025  on Shopify

Very easy to setup, super intuitive, and great customer service. Julian was so helpful and worked with us to make the theme look great for the app pages. We love the simplicity, especially the tax settings, tags, and ability to easily track wholesale customers.

Sauce Warehouse

Jan 24, 2025  on Shopify

Installed app, wholesale registration form submit button wasn't working at all. While waiting for them to fix this, I realized I wasn't getting any orders at all whatsoever for two days. Checked the site, my shipping options weren't displaying. On top of this, it was giving the wholesale discount to retail customers. Uninstalled app and everything was fixed. Lost two days worth of income, don't use this app.

Corrosion Technologies

Jan 21, 2025  on Shopify

We chose Process Wholesale for CorrosionX.com because we needed an easy-to-use solution that could be implemented without significant modification / customization to our Shopify theme and would allow our wholesale customers to purchase at different discount levels based on their purchase volumes. The only issue was some alignment issues and the way the the App affected some alignment issues on our theme headers and footers. A quick note to the developers, and they fixed everything overnight. A VERY good value for this App.

Brown Bag Coffee Roasters

Dec 04, 2024  on Shopify

I came to Jake and the team with a tall order. Our existing wholesale product was getting phased out and fast, and needed to get up and running. Issue, I'm not a programmer and while the videos are A1, for me it was a different language. I asked Jake if they had a paid configuration service and instead they quickly and efficiently got me up and running. There was an issue with how things were being displayed and again the team went in and fixed the CSS on the theme causing it. Very early into my use of the app, but the support I received and what I'm seeing from the order form and setting up products I am confident this will meet my needs. I would recommend this app to anyone needing a wholesale solution with their shopify instance.

MaxLoadStance

Dec 02, 2024  on Shopify

Easy enough for people who just started to add the wholesale part to their website. And a quick reponse will help you a lot. They also help me to make some special changes on my website and the apps works even better now. Great thanks for all of them!

Nutrasal

Nov 26, 2024  on Shopify

We've had a fantastic experience with Process Wholesale! Their platform is incredibly easy to use, and the performance is consistently reliable. It's exactly what we needed for a streamline, easy to use, online wholesale application. Jake and team provide exceptional hands-on support. He goes above and beyond to ensure everything runs seamlessly and is always quick to answer any questions. Great customer service like this is rare and much appreciated! Highly recommend Process Wholesale for their professionalism, dependability, and ease of use!

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