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Customer reviews: Process Wholesale: B2B Pricing

Reviews (45)

Overall rating
4.4

What Merchants Think

Overall, merchants have mixed experiences with "Process Wholesale: B2B Pricing." Many appreciate the app’s functionality and supportive customer service, especially when changes or quick fixes are required. However, some users report technical issues that detract from their experience, indicating a need for improvement in stability and promptness of support.

Key Strengths

  • Easy to use interface with helpful setup videos.
  • Excellent and proactive customer service, particularly from Jake and his team.
  • Feature-rich application offering customizable wholesale pricing.
  • Integration and support for Shopify without requiring significant customization.

Common Concerns

  • Technical issues affecting website functionality, such as incorrect pricing and discount application.
  • Occasional delays or lack of responsiveness from support, impacting problem resolution.
  • Feature limitations, such as incompatibility with minimum checkout totals.
  • Concerns about app stability and reliability in critical business operations.

Final Thoughts

"Process Wholesale: B2B Pricing" is a potential asset for businesses needing a structured wholesale pricing solution on Shopify. While the app shows promise with its ease of use and supportive customer team, merchants must consider the current stability and support concerns. It can be a valuable tool for businesses ready to navigate its minor technical challenges with the promise of continued development and improvement.

Sauce Warehouse

Jan 24, 2025  on Shopify

Installed app, wholesale registration form submit button wasn't working at all. While waiting for them to fix this, I realized I wasn't getting any orders at all whatsoever for two days. Checked the site, my shipping options weren't displaying. On top of this, it was giving the wholesale discount to retail customers. Uninstalled app and everything was fixed. Lost two days worth of income, don't use this app.

Corrosion Technologies

Jan 21, 2025  on Shopify

We chose Process Wholesale for CorrosionX.com because we needed an easy-to-use solution that could be implemented without significant modification / customization to our Shopify theme and would allow our wholesale customers to purchase at different discount levels based on their purchase volumes. The only issue was some alignment issues and the way the the App affected some alignment issues on our theme headers and footers. A quick note to the developers, and they fixed everything overnight. A VERY good value for this App.

Brown Bag Coffee Roasters

Dec 04, 2024  on Shopify

I came to Jake and the team with a tall order. Our existing wholesale product was getting phased out and fast, and needed to get up and running. Issue, I'm not a programmer and while the videos are A1, for me it was a different language. I asked Jake if they had a paid configuration service and instead they quickly and efficiently got me up and running. There was an issue with how things were being displayed and again the team went in and fixed the CSS on the theme causing it. Very early into my use of the app, but the support I received and what I'm seeing from the order form and setting up products I am confident this will meet my needs. I would recommend this app to anyone needing a wholesale solution with their shopify instance.

Nutrasal

Nov 26, 2024  on Shopify

We've had a fantastic experience with Process Wholesale! Their platform is incredibly easy to use, and the performance is consistently reliable. It's exactly what we needed for a streamline, easy to use, online wholesale application. Jake and team provide exceptional hands-on support. He goes above and beyond to ensure everything runs seamlessly and is always quick to answer any questions. Great customer service like this is rare and much appreciated! Highly recommend Process Wholesale for their professionalism, dependability, and ease of use!

Shaman’s Boat

Sep 11, 2024  on Shopify

The set up videos are a fantastic resource and made installation and setup a breeze and the app is feature rich. Almost everything I needed and for a decent price. Unfortunately, it doesn't include minimum total at checkout, despite the minimum orders of each item. The same company has an app to cover this but as yet the two are not compatible. Jake tells me this is on the way. It may be too late for me this time around but once that's available I think this would be an amazing app.

Geek Grind Wholesale

May 28, 2024  on Shopify

seems promising but I am trying to get a response as to why the quick order guide is showing incorrect pricing in several cases. Many great features, but looking for support for several days. It seems as if this app is now abandoned so be aware of that.

MaxLoadStance

Apr 26, 2024  on Shopify

Easy enough for people who just started to add the wholesale part to their website. And a quick reponse will help you a lot.

Aussie Down Under Clothing Blanks

Apr 05, 2024  on Shopify

Launch my pre-orders, the following day an announcement was made of an update, I had 1 order come through, the discounts were not correct, don’t even know how the figures were calculated. When the update happen, it was a spiral from there, we are now 6 days on and I’ve had no response to my email regarding the issue, my pre-orders flopped, everyone that had discounts had to email me to get their order in. I lost a lot of customers trust in my professionalism ans most likely many customers that just couldn’t be bothered to email in their order which is fair enough. My site now just has 55% off for everyone, it’s actually disheartened, so much time and money went into this to then have it flop because this app just didn’t apply any discounts at checkout like it should and their support team is MIA

Dawn Lorraine Skincare

Dec 13, 2023  on Shopify

Excellent customer service. We are in the process of upgrading a very outdated theme and had a lot of detailed questions right out of the box. Jake not only responded immediately but took the time to address each bullet point specifically and in detail and additionally made suggestions outside of just what applied to his app. We really appreciated this level of attention and care. We will now be looking to see what else he has to offer that may benefit our new site design and focus. Thx Jake!

The Rug Dealer

Dec 11, 2023  on Shopify

By far the best wholesale app I've ever used. Getting started was super easy, and it was video guided. Highly recommend it to anyone who's looking to make the process of wholesale pricing so much more easier.

Kacang

Dec 07, 2023  on Shopify

I tried all apps for B2B and this is the only 'built for Shopify', which makes it way way way easier to set, really nice and reactive team behind, a lot of potential ! Thank You !

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