Reviews: Privy ‑ Pop Ups, Email, & SMS

Customer reviews: Privy ‑ Pop Ups, Email, & SMS

Reviews (24,815)

Overall rating

4.6

5

74
4

1
3

1
2

1
1

7

What Merchants Think

Overall, merchants have mixed feelings about "Privy ‑ Pop Ups, Email, & SMS". Many users appreciate its diverse features and easy integration with Shopify, highlighting the effectiveness in driving sales and enhancing customer engagement. However, some merchants report technical issues and dissatisfaction with customer service responses, affecting their overall experience.

Key Strengths

Effective tool for enhancing email marketing and lead generation
Seamless integration with Shopify and ease of use
Responsive and helpful customer support, especially commendations for team members like Jose and Karol
Ability to customize pop-ups, emails, and SMS campaigns to match store themes
Valued for the capability to drive engagement and sales improvement
Support for marketing strategies with actionable insights through reporting features

Common Concerns

Technical issues during critical business periods, such as Black Friday
Confusion over billing and associated charges, including experiencing multiple charges
Reported issues with pop-up functionality and display on mobile devices
Concerns over limitations in customization options and difficulty editing landing pages
Complaints on lack of responsiveness from customer support for unresolved issues

Final Thoughts

"Privy ‑ Pop Ups, Email, & SMS" offers substantial features that can enhance email marketing campaigns and customer engagement for Shopify users. While praised for its integration capabilities and support team, certain users face ongoing technical challenges and billing issues. Despite some complaints, the service remains a recommended tool for businesses seeking to leverage comprehensive marketing functionality in one solution.

LOVELEEN

Apr 10, 2024 on Shopify

Great customer service! Karol was super helpful and went extra miles to help me improve my exit offer along with solving sync issues. Thank you!

Blooms of Hawaii

Apr 09, 2024 on Shopify

i have been using this app for many years and the customer service is excellent! They help with any issues i had and follow up to see if everything is working fine. I am very happy with this app and their customer service!

Mylani

Apr 08, 2024 on Shopify

It has increased email deliverability, and I am happy with the customer service I receive any time I have a challenge. Highly recommend.

The-Higher-Culture

Apr 08, 2024 on Shopify

Top✌️

Jay's Chic & Unique Accessories

Apr 05, 2024 on Shopify

Jose @Privy was able to answer my question and provide requested information on how to add discount codes very quickly. I absolutely love this app and the great customer service. Thank you, Jose!

Sheek Quality Hair Company

Mar 21, 2024 on Shopify

The support team is amazing! Always helpful. Such a blessings!

BomoSwim

Mar 21, 2024 on Shopify

I just had a great experience with Karol, a member of the support team, she was pro-active, really helpful and felt like she genuinely cared and wanted to help. I never write reviews, but this level of service made it a must. Thanks Karol!

BrilleBiksen

Mar 20, 2024 on Shopify

Amazing experience with Karol

HELD

Mar 19, 2024 on Shopify

Truly amazing customer support. Karol from Privy literally took 30 minutes to build out the perfect pop up series for our website.

South Simcoe Machine

Mar 18, 2024 on Shopify

Privy has generated me over $30k in the last 6 months alone. Customer service is top notch. Would recommend to anyone!!

Sielo Beauty

Mar 18, 2024 on Shopify

Honestly the best customer support I have received in a long time. Jose was very attentive and quick to solve my problems.

Red Rouge LLC

Feb 02, 2024 on Shopify

My experience is ALWAYS AMAZING especially with Jose :) He is always very helpful and and more than eager to assist me in my problem solving! Keep up the great work!

iAMMI

Jan 11, 2024 on Shopify

"Working with Henry from Privy has been exceptional in optimizing my Privy account. Before our first call, I wasn't utilizing many options, but after his guidance, things took a positive turn. Privy offers fantastic features allowing you to enhance customer interactions without being intrusive. Highly recommended!"

JULAHAS

Jan 05, 2024 on Shopify

Henry from Privy has been phenomenal when it comes to optimising my privy account. I wasn't using a lot of the options available until our first call and Boom! things started to go up from there. There is a lot you can do with Privy and it has some great features that will help you optimise your customer contact points while being non-intrusive.