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Privy ‑ Pop Ups, Email, & SMS logo

Customer reviews: Privy ‑ Pop Ups, Email, & SMS

Reviews (24,934)

Overall rating
4.6

What Merchants Think

Overall, merchants have mixed feelings about "Privy ‑ Pop Ups, Email, & SMS". Many users appreciate its diverse features and easy integration with Shopify, highlighting the effectiveness in driving sales and enhancing customer engagement. However, some merchants report technical issues and dissatisfaction with customer service responses, affecting their overall experience.

Key Strengths

  • Effective tool for enhancing email marketing and lead generation
  • Seamless integration with Shopify and ease of use
  • Responsive and helpful customer support, especially commendations for team members like Jose and Karol
  • Ability to customize pop-ups, emails, and SMS campaigns to match store themes
  • Valued for the capability to drive engagement and sales improvement
  • Support for marketing strategies with actionable insights through reporting features

Common Concerns

  • Technical issues during critical business periods, such as Black Friday
  • Confusion over billing and associated charges, including experiencing multiple charges
  • Reported issues with pop-up functionality and display on mobile devices
  • Concerns over limitations in customization options and difficulty editing landing pages
  • Complaints on lack of responsiveness from customer support for unresolved issues

Final Thoughts

"Privy ‑ Pop Ups, Email, & SMS" offers substantial features that can enhance email marketing campaigns and customer engagement for Shopify users. While praised for its integration capabilities and support team, certain users face ongoing technical challenges and billing issues. Despite some complaints, the service remains a recommended tool for businesses seeking to leverage comprehensive marketing functionality in one solution.

LanaLu Boys and Girls

Apr 08, 2025  on Shopify

David Sanchez was an immense help in setting up our DNS. He was incredibly professional, friendly, and always willing to assist. With his expertise, he guided us through the entire process quickly and efficiently. It was a pleasure working with him, as he took the time to answer all our questions and ensure everything was running smoothly. I highly recommend David and his support. If you're looking for someone who truly knows their stuff and offers excellent customer service, look no further!

Scented Serenity Candles

Apr 07, 2025  on Shopify

Jose M helped me integrate my old store to my new one. Privy is the best.

Fan Sparkle

Apr 03, 2025  on Shopify

Privy has been a great tool to capture new email addresses. But more important than the app itself is the support. I can hop on to get chat support and everyone is super nice! If you don't have Privy, this is a *must add* to your store!

BathLab.co.uk

Mar 25, 2025  on Shopify

We have been using Privy for some years now - both for pop-ups and emails. I have always found it easy to use and it allows us to grow our email list. Great help from Jose today with few ideas I needed help on.

Dr. Dave's Primal Essence

Feb 26, 2025  on Shopify

Have really enjoyed the app. The support team has been super helpful. I just spent about 35 minutes with Jose helping me through some of the issues I was having. Still early days in my use but highly recommend.

Fire Inside Me

Feb 20, 2025  on Shopify

I talked to Jose M. today. He solved me problem and I'm happy. :)

Mysa Day Spa

Feb 05, 2025  on Shopify

Jose M. and the entire tech support team have been extremely helpful as we transition to this new platform. They are amazing!

Prosper

Feb 03, 2025  on Shopify

Quick service via chat from Jose. Thanks for the quick assistance!

NH Vintage Vinyl

Jan 16, 2025  on Shopify

Some of the quickest customer service I've experienced was from Jose at Privy. We had one minor issue and it was isolated and then rapidly resolved. This app has also helped tremendously with gaining new customers and customer outreach.

Icy London

Jan 13, 2025  on Shopify

Privy is a great tool to enhance your shopify store. It has many features and integrates with many popular apps. Their support team is amazing and they'll make sure you get the best possible solutions. Highly recommend.

Paix Creations

Jan 09, 2025  on Shopify

Awesome plataform, great customer service!

SOHNA

Jan 05, 2025  on Shopify

Great support from the team after using the tool for the first time; Jose helped me fix my issues

EQUINE HOOF SOLUTIONS

Jan 05, 2025  on Shopify

I am just starting up with Privy. Small business - so far so good. Easier for me to use than some other apps I have tried, and the price is acceptable. I had great support from Melanie with a Zoom call and from David about verifying the domain. And I just contacted Jose on a Chat and he responded quickly and was extremely helpful with his answers to my questions. Great customer service! Looking forward to growing my business with Privy!

artfredriklarsson

Dec 10, 2024  on Shopify

great help!!!

Dog Barn Yorkshire

Dec 04, 2024  on Shopify

Very good app to use for marketing purposes especially the spin the wheel and pop ups, also the after service is exceptional, they reply really fast and help you with anything, big shout out to Jose for helping me

Coastal Boheme Collective

Dec 02, 2024  on Shopify

Pretty easy to use and when I had an issue, they fixed it quickly with no problems

Evident Soap

Nov 26, 2024  on Shopify

Run Republic

Nov 18, 2024  on Shopify

PRIVY integrates seamlessly with our shopify store. Pop ups, emails, sms, reporting. You can customize every detail to match your websites theme. Additionally, I love how helpful their team is. I highly recommend PRIVY for anyone looking to maximize their store's potential.

Todd's Power Oats

Oct 21, 2024  on Shopify

Great app for managing my customer lists and sending out emails. They have good tools for building email campaigns and they are integrated into Shopify so I can see how many sales I get from each email!

Espace Gants

Oct 20, 2024  on Shopify

Good application and super customer service !

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