What Merchants Think

Overall, merchants have mixed feelings about "Privy ‑ Pop Ups, Email, & SMS". Many users appreciate its diverse features and easy integration with Shopify, highlighting the effectiveness in driving sales and enhancing customer engagement. However, some merchants report technical issues and dissatisfaction with customer service responses, affecting their overall experience.

Key Strengths

• Effective tool for enhancing email marketing and lead generation
• Seamless integration with Shopify and ease of use
• Responsive and helpful customer support, especially commendations for team members like Jose and Karol
• Ability to customize pop-ups, emails, and SMS campaigns to match store themes
• Valued for the capability to drive engagement and sales improvement
• Support for marketing strategies with actionable insights through reporting features

Common Concerns

• Technical issues during critical business periods, such as Black Friday
• Confusion over billing and associated charges, including experiencing multiple charges
• Reported issues with pop-up functionality and display on mobile devices
• Concerns over limitations in customization options and difficulty editing landing pages
• Complaints on lack of responsiveness from customer support for unresolved issues

Final Thoughts

"Privy ‑ Pop Ups, Email, & SMS" offers substantial features that can enhance email marketing campaigns and customer engagement for Shopify users. While praised for its integration capabilities and support team, certain users face ongoing technical challenges and billing issues. Despite some complaints, the service remains a recommended tool for businesses seeking to leverage comprehensive marketing functionality in one solution.