Overall, merchants have mixed feelings about "Privy ‑ Pop Ups, Email, & SMS". Many users appreciate its diverse features and easy integration with Shopify, highlighting the effectiveness in driving sales and enhancing customer engagement. However, some merchants report technical issues and dissatisfaction with customer service responses, affecting their overall experience.
Key Strengths
Effective tool for enhancing email marketing and lead generation
Seamless integration with Shopify and ease of use
Responsive and helpful customer support, especially commendations for team members like Jose and Karol
Ability to customize pop-ups, emails, and SMS campaigns to match store themes
Valued for the capability to drive engagement and sales improvement
Support for marketing strategies with actionable insights through reporting features
Common Concerns
Technical issues during critical business periods, such as Black Friday
Confusion over billing and associated charges, including experiencing multiple charges
Reported issues with pop-up functionality and display on mobile devices
Concerns over limitations in customization options and difficulty editing landing pages
Complaints on lack of responsiveness from customer support for unresolved issues
Final Thoughts
"Privy ‑ Pop Ups, Email, & SMS" offers substantial features that can enhance email marketing campaigns and customer engagement for Shopify users. While praised for its integration capabilities and support team, certain users face ongoing technical challenges and billing issues. Despite some complaints, the service remains a recommended tool for businesses seeking to leverage comprehensive marketing functionality in one solution.
DEZLEN
Sep 24, 2024
on
Shopify
they help me to set my dns records so i can set my email ! very helpfull ! and mr David Sanchez that he help me he is very good on his job and kind
Scooter Life Canada
Sep 19, 2024
on
Shopify
Great Support for newbies navigating the site! So far experience has been great!
ÈYES ARE THE STORY
Sep 15, 2024
on
Shopify
We love PRIVY!! It has been a pivotal tool for our Shopify e-commerce platform in driving sales for our independent beauty brand.
PS: Jose was super helpful and responsive to our tech issue. Love that they are readily available, every time I've sought help.
Keeta Luxury
Sep 12, 2024
on
Shopify
Absolutely and amazing experience, This review is for David Sanchez. He made a complex process looked so easy and got things resolved for me like in no time. I'm happy with Privy because of their customer support
Jimboree2020
Sep 09, 2024
on
Shopify
Thank you, Privy, for the excellent service in embedding the TXT code.
Thanks to David Sanchez for quickly resolving the issue and assisting me until everything was fully sorted out.
Much appreciated,
Yoram Kadesh
Villa 19 Boutique
Sep 05, 2024
on
Shopify
Love using Privy & received great support getting my domain verified quickly & easily.
Current Riders
Sep 01, 2024
on
Shopify
Very helpful support. Saved us a lot of time in trying to figure out something ourselves.
BIZ VAULTS
Aug 29, 2024
on
Shopify
David was amazing in helping me get set up. He was very informative about the process. Thank you David
Kyli & Karter's Kloset
Aug 22, 2024
on
Shopify
Jose helped me today he was very helpful and professional . Privy is a great app for everyone they have great customer service to help you with your business and will guide you step by step.
The Michelle Style Boutique
Aug 20, 2024
on
Shopify
I am very new with privy and needed help today. Karol C was very prompt with her solutions. She gave me clear instructions and guidance and made the communication so easy and smooth. Thanks so much Karol and to the Privy team! I love your app!
Vicky Cakes
Aug 17, 2024
on
Shopify
OMG! What can I say about Privy to convince you to use them over the other guys? Well first off their platform is super easy to use and very user-friendly. Honestly, the highlight for me though is customer service. Carley is the best thing since sliced bread!! Before Privy I was with ActiveCampaign then Klaviyo. I left Klaviyo for a variety of reasons (nothing against them). I went to Privy and absolutely LOVED it! I stayed with them for about a year and unfortunately had to move my website from Shopify to Woocommerce so I couldn't use them any longer. That only lasted for about nine months and I ran back to Privy! Haha. They were happy to have me back and help me get everything set up again. If you're on the fence, I highly recommend using Privy over the other platforms. And, the icing on the cake is that they deeply care about your experience as a customer and your suggestions. Just go with Privy – you'll thank me later!
Inscension.shop
Aug 14, 2024
on
Shopify
I recently had an issue and the Privy support team, particularly Uri and David, were incredibly helpful. They provided clear guidance and ensured that my email campaigns were running smoothly again. I’m really impressed with the level of service and professionalism. Highly recommended! Thank you, Uri, David and the Privy team!
Burns Music Library
Aug 08, 2024
on
Shopify
Easy to use, great support team. Karol C. from support answered all my questions quickly and concisely
Poppy's of Atlanta
Aug 07, 2024
on
Shopify
Jose helped me today! Great customer service! Professional, quick, and patient! Super helpful with what I was having trouble with :)!
MagicGel.com
Aug 06, 2024
on
Shopify
Great customer service experience! Jose was fast at resolving my issue. Privy is an easy-to-use APP with good features and a simple interface. So far, we love working with it.
Figlia Jewelry
Aug 04, 2024
on
Shopify
Jose and the privy support team have been very helpful! Quick replies to chat and email and actual support with videos when needed. Love this platform
benestarepr
Aug 04, 2024
on
Shopify
Karol helped me with my question in a very kind, fast and assertive way. Thank you very much!
Flow Bros
Jul 31, 2024
on
Shopify
They are very helpful when you have questions!
Keiko Sports USA
Jul 30, 2024
on
Shopify
We needed support and were very kindly assisted by Jose. And the problem was quickly resolved. Great support.
Epic Kidz Play Solutions
Jul 28, 2024
on
Shopify
Amazing app, has been a huge factor in our success as a small (not so small anymore haha) business. Henry is so helpful, knowledgeable and genuinely cares. Thank you so much!