Reviews: Amai Upsell+ Volume Discounts

Customer reviews: Amai Upsell+ Volume Discounts

Reviews (568)

Overall rating

4.5

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What Merchants Think

Merchants generally hold "Amai Upsell+ Volume Discounts" in high regard, praising its functionality for setting up dynamic pricing and quantity breaks. Most reviews emphasize the satisfaction with the app’s capabilities and commend the customer service for its promptness. However, some users express concerns over recent experiences with support quality, highlighting a decline in responsiveness and helpfulness over time.

Key Strengths

Comprehensive app with a variety of setting options for products, collections, and stores.
Ability to integrate and manage mix-and-match product options.
Effective timing function for promotional offerings.
Prompt and dedicated customer service, often resolving issues quickly.

Common Concerns

Recent decline in customer support quality, particularly in issue resolution and communication.
Challenges in transitioning the app to new themes due to limited support.

Final Thoughts

"Amai Upsell+ Volume Discounts" is a powerful tool for merchants seeking to implement volume discount strategies on their platforms. While its functionality and initial customer service are highly praised, some recent reviews indicate a need for improvement in its support services. This app remains a valuable asset for many but could benefit from revitalizing its customer service approach to maintain its strong reputation.

Fair Wind Fasteners

Aug 22, 2024 on Shopify

I have been using this app for 4 years now. In the past, when AMAI was smaller I was able to get support immediately and speak directly with a developer that was able to solve issues immediately. However, now I am in the process of transitioning my shop to a new theme and am having a bit of trouble with this app in doing so. This time around there is a "Customer Support" team that is absolute rubbish. They know nothing about the app or products they are selling, and in typical fashion with bad support they don't even properly read your questions and respond in a meaningful way, but instead will respond with a boilerplate response that is meaningless. I even specifically asked if I could be put in touch with one of their devs directly but was told no. We used this app so much that the team at AMAI even contacted me for an interview, and published that interview on their website. It was all positive, but that was before I most recently requested support and got no help at all. I'm disappointed in the new level of support offered, and if you are building a store that relies a quantity discount app like mine then I would warn you away from using an app with such bad support. I'm willing to update this review if the issues are solved, but as of now, with support having gone down the drain the experience is abysmal.