Reviews: POWR Pop‑Up & Email Popups

Customer reviews: POWR Pop‑Ups & Discount Popup

Reviews (360)

Overall rating

4.6

5

65
4

7
3
2
1

1

What Merchants Think

Merchants generally appreciate "POWR Pop‑Up & Email Popups" for its user-friendly interface and the supportive customer service team. The tool is especially praised for its customization options and ease of integration with platforms like Shopify. However, some merchants have expressed dissatisfaction due to billing issues despite its overall positive reception.

Key Strengths

User-friendly interface with easy setup and customization options.
Outstanding customer support, frequently mentioned representatives include Richcarde, Mithsou, Luiz Campo, and Irina.
Helpful in increasing customer contact and marketing efforts via pop-ups.
Fast and effective problem resolution by the support team.
Ease of integration with Shopify and other platforms.

Common Concerns

Billing issues, with some users continuing to be charged after cancellation of a paid subscription.
Some merchants felt pressured to submit positive reviews.
Requests for clearer problem explanations for users to be able to resolve similar issues independently in the future.

Final Thoughts

Overall, "POWR Pop‑Up & Email Popups" is well-received for its ease of use and excellent customer service, making it a popular choice for businesses looking to enhance their marketing strategies with pop-ups. While there are some concerns regarding subscription billing, its positive features and responsive support team keep it a strong contender in the market.

XEXYMIX

Aug 12, 2024 on Shopify

I had some trouble setting up my popups and one of the staff named Richcarde was really keen to help out everything I needed. He responded very quickly and I got everything I needed sorted thanks to him.

Arie Layne Boutique

Aug 07, 2024 on Shopify

Used it for years, very user friendly. Great chat support.

Leni The Label

Jul 30, 2024 on Shopify

I've only had one issue in the last couple of years and the team were really quick to help. Easy steps to fix the issue and very responsive

Molton Brown UAE

Jul 14, 2024 on Shopify

Irina contributed amazing support to myself and the team for both our UAE & KSA ECOM markets : )

Petit Pookie

Jul 12, 2024 on Shopify

Thanks to Richcarde who helped me to set up a discount code promptly.

Lilaline Boutique

Jul 04, 2024 on Shopify

Great app and great customer service ! Would recommend 100%

Drovers Saddlery

Jun 24, 2024 on Shopify

Very easy to deal with and solved my problem in minutes :) very happy

Che! Empanada

Jun 23, 2024 on Shopify

Perfect support. Customer service is great, quick reply and great assistance! Thank you so much! Enjoying the app so far!

VOGFIT

Jun 19, 2024 on Shopify

Richcarde M. , helpful and resolute, thank you very much. :D

Connect Our Way

Jun 12, 2024 on Shopify

Awesome service- Customer service was helpful to get the issue resolved

Ripe Pickings

Jun 11, 2024 on Shopify

Hello all, I had a challenge with some script that was left behind when I changed my POWR Slider app. Irina supported me with this. She was very professional, timeous and and most of all she followed through from the beginning of the query till it was resolved. I do recommend the POWR app. I have 2 on my site at the moment and they are vital to the running of my site. The apps are also affordable.

Bonita Body and Feet

Jun 09, 2024 on Shopify

Thank you for your help sir. Professional

Soirée

Jun 04, 2024 on Shopify

ASHLEY STARK HOME

Apr 26, 2024 on Shopify

Great app and the support was very helpful and responsive!

ViDARR Inc

Apr 25, 2024 on Shopify

Greatttt Customer service! This guy ricarddo is the goat.

Planet Desert

Apr 22, 2024 on Shopify

Helpful, informative and efficient

Kimberly's Diamond Corner

Apr 18, 2024 on Shopify

Richcarde was very helpful and answered my questions with screen recordings so I could see what I need to do on my end

JetLife Vacations Travel Agency

Apr 15, 2024 on Shopify

Outstanding Customer service I love the app easy to work with . But I love the fact I can get an actual human to help me.

Café Monark | Fridge

Apr 11, 2024 on Shopify

Quick support from Richcarde, the employee who solved my issue. I would have liked to know the problem so I could fix it myself later on, but at least I know the support crew is good!

Sol Sister Sport

Mar 20, 2024 on Shopify

We are designers not techies yet are able to use this app and customize it in little time and with no expertise. It was easy to integrate with our Shopify site and works perfectly for our needs. The tech support is also simple to contact and very helpful in confirming that we did it correctly.