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Customer reviews: POWR Pop‑Ups & Discount Popup

Develop by Shopify

Reviews (364)

Overall rating
4.6

What Merchants Think

Merchants generally appreciate "POWR Pop‑Up & Email Popups" for its user-friendly interface and the supportive customer service team. The tool is especially praised for its customization options and ease of integration with platforms like Shopify. However, some merchants have expressed dissatisfaction due to billing issues despite its overall positive reception.

Key Strengths

  • User-friendly interface with easy setup and customization options.
  • Outstanding customer support, frequently mentioned representatives include Richcarde, Mithsou, Luiz Campo, and Irina.
  • Helpful in increasing customer contact and marketing efforts via pop-ups.
  • Fast and effective problem resolution by the support team.
  • Ease of integration with Shopify and other platforms.

Common Concerns

  • Billing issues, with some users continuing to be charged after cancellation of a paid subscription.
  • Some merchants felt pressured to submit positive reviews.
  • Requests for clearer problem explanations for users to be able to resolve similar issues independently in the future.

Final Thoughts

Overall, "POWR Pop‑Up & Email Popups" is well-received for its ease of use and excellent customer service, making it a popular choice for businesses looking to enhance their marketing strategies with pop-ups. While there are some concerns regarding subscription billing, its positive features and responsive support team keep it a strong contender in the market.

Niven Morgan

Sep 09, 2024  on Shopify

Excellent customer service!

Boobbix Lactation Cookies

Sep 04, 2024  on Shopify

Very good app and useful feature. Tremendous, thorough professional support that helps a lot at any time. I strongly recommend.

Specchio Boutique

Aug 30, 2024  on Shopify

wonderful app, i really appreciate assistance staff

Elemental

Aug 29, 2024  on Shopify

InEmergence

Aug 18, 2024  on Shopify

I had an issue and contacted customer service. Arlyne Helped me right away and went above and beyond. Super happy.

blubellebaby

Aug 14, 2024  on Shopify

Very quick & helpful representative!

XEXYMIX

Aug 12, 2024  on Shopify

I had some trouble setting up my popups and one of the staff named Richcarde was really keen to help out everything I needed. He responded very quickly and I got everything I needed sorted thanks to him.

Arie Layne Boutique

Aug 07, 2024  on Shopify

Used it for years, very user friendly. Great chat support.

Leni The Label

Jul 30, 2024  on Shopify

I've only had one issue in the last couple of years and the team were really quick to help. Easy steps to fix the issue and very responsive

Molton Brown UAE

Jul 14, 2024  on Shopify

Irina contributed amazing support to myself and the team for both our UAE & KSA ECOM markets : )

Petit Pookie

Jul 12, 2024  on Shopify

Thanks to Richcarde who helped me to set up a discount code promptly.

Lilaline Boutique

Jul 04, 2024  on Shopify

Great app and great customer service ! Would recommend 100%

Drovers Saddlery

Jun 24, 2024  on Shopify

Very easy to deal with and solved my problem in minutes :) very happy

Che! Empanada

Jun 23, 2024  on Shopify

Perfect support. Customer service is great, quick reply and great assistance! Thank you so much! Enjoying the app so far!

VOGFIT

Jun 19, 2024  on Shopify

Richcarde M. , helpful and resolute, thank you very much. :D

Connect Our Way

Jun 12, 2024  on Shopify

Awesome service- Customer service was helpful to get the issue resolved

Ripe Pickings

Jun 11, 2024  on Shopify

Hello all, I had a challenge with some script that was left behind when I changed my POWR Slider app. Irina supported me with this. She was very professional, timeous and and most of all she followed through from the beginning of the query till it was resolved. I do recommend the POWR app. I have 2 on my site at the moment and they are vital to the running of my site. The apps are also affordable.

Bonita Body and Feet

Jun 09, 2024  on Shopify

Thank you for your help sir. Professional

Soirée

Jun 04, 2024  on Shopify

ASHLEY STARK HOME

Apr 26, 2024  on Shopify

Great app and the support was very helpful and responsive!

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