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Customer reviews: Postship Order Tracking Upsell

Develop by Instasell

Reviews (103)

Overall rating
4.6

What Merchants Think

Overall, merchants have had mixed experiences with the "Postship Order Tracking Upsell" app. Many commend its ease of use, feature-rich interface, and positive impact on customer satisfaction, while others have voiced concerns about customer support responsiveness and transparency regarding pricing plans.

Key Strengths

  • Intuitive and easy-to-use interface
  • Feature-rich with useful functionalities like address change feature
  • Responsive customer support for many users
  • Enhancement of post-purchase customer experience by improving transparency in order status
  • Effective at reducing customer inquiries and syncing order statuses
  • Positive impact on revenue through upselling opportunities

Common Concerns

  • Issues with support responsiveness for some users
  • Inconsistent status updates and delays
  • Confusion over free plan limitations and hidden fees
  • Occasional technical difficulties like currency discrepancies

Final Thoughts

The "Postship Order Tracking Upsell" app receives praise for its robust features and positive impact on customer service, but experiences vary regarding customer support and pricing clarity. For those able to navigate its challenges, it proves to be a valuable tool in streamlining order tracking and enhancing sales opportunities.

E-woodproducts

Dec 12, 2024  on Shopify

Verspil je tijd niet! Hoe vervelend is dit niet? aangeven dat het gratis is, en dan blijken dat dit niet klopt! Even voor de shopify collega's: hun tarieven: $7/month 300 Orders en $39/month 3000 Orders

Eye Candy Sensation

Nov 30, 2024  on Shopify

I found this order tracking app, and I'm glad I tried it out it is very easy to install works very well, and looks great with lots of features I highly recommend this app if your store needs an order tracking app

Dhonn Ujubair

Nov 03, 2024  on Shopify

The app is easy to use and I like how it keeps getting better with updates. My customers are happier now because they can see where their orders are.

Iris Blink®

Oct 31, 2024  on Shopify

I had an issue with this app as it is showing products in wrong currencies when customer track their order. Contacted their customer service multiple times and every time they say they fixed the issue and it will be implemented tomorrow. I am still waiting for this since weeks now!

CheckoutNest

Oct 22, 2024  on Shopify

Postship tracking app are a lifesaver, and I no longer need to manually check shipping statuses. Plus, the customer support team is responsive and helpful, making sure any issues are quickly resolved

SOUQ BHARAT

Oct 22, 2024  on Shopify

I have been using postship app for a while now, and I must say it’s been a fantastic experience. The app itself is intuitive, feature-rich, and runs smoothly. It’s exactly what I needed for managing.

Bizarre Fit

Oct 18, 2024  on Shopify

i downloaded this app 1 month, i did not delete it yet because i didn't have time to set up a new tracking app yet, horrible service, they take 5 days to response back, never solve a single problem from your request, i had multiple times i can't count that i wanted to get help. THey said yeah will look into it, never never, multiple times like that. i even said, i don't subscribe the paid plan yet not because i plan to use the free one, but i want to see their service and how the app worth. OH ITS NOT FREE.

Bawarchi

Sep 19, 2024  on Shopify

It's working well for us and syncing orders properly, Supriya helped me customise the tracking page url. Thanks

Blue tokai

Sep 15, 2024  on Shopify

Lovely app, they have really good interface and their page actually drives revenue, I have never seen tracking page as a channel to increase orders but the way they have optimised it, it works pretty well and adds about 7% additional orders for us over the last 1 week. I will definitiely recommend trying them out

Unbox Soul

Sep 06, 2024  on Shopify

amazing work thank you supriya. this my third time i am writting this that supriya work is really appreciable , thank you supriya and postship, loved it.

Darjeeling Tees

Sep 05, 2024  on Shopify

Love the app and the team. Very responsive and a great app to drive revenue, They have completely changed our post purchase flow and today we are able to drive 12% revenue from the tracking pafge. Must have app. They also have reasonable plans

Blendy

May 08, 2024  on Shopify

This app is a Waste of Time, Firstly the user experience is poor, the email notifications and SMS notifications after I had spent an ample amount of time customizing them to my liking and testing them and saving them within a few hours it was GONE I had to start from the beginning (not the biggest issue) The biggest issue comes from the Department that is supposed to fix your problems, the contact support team, its a Joke, First they dont reply AT ALL I WAS WAITING FOR A REPLY FOR 7 HOURS, SEVEN! AND I AM STILL WAITING. THEY HAVE SEEN THE MESSAGE BUT CHOSEN NOT TO REPLY. Moreover the status changing of an order takes a load of time, and there are only two options for it (out for deliver & delivered)! then the MOST INFURIATING PART the emails and SMS would NOT GO THROUGH THEY WOULD NOT AND WHEN I ASKED FOR THER HELP THEY GHOSTED ME, ITS LIKE YOU ARE CHATTING WITH A TOXIC EX, Maybe they will up their service for you guys because they sure as hell didn't for me.

vyas

Mar 22, 2024  on Shopify

I was using Aftership before this, they claim to have a free plan but nothing works in that. Their support is terrible, Postship is a very nice product. Love it after having switched to them

My Store

Mar 20, 2024  on Shopify

They have the smoothest product, I love how easy it is to use. After implementing their address change feature, we are facing 80% reduced requests from customers asking to change their wrong address . This is killer app

らむ亭.com

Jan 26, 2024  on Shopify

I would never install this app again even if its totally free. The most orders have been labeled PENDING like forever even though they had been delivered already. Asking this issue to the support, they'd never replied. Are they still running their business? Now I am so happy with TRACK123.

Norvine

Jan 08, 2024  on Shopify

no email is being sent either from my side not from their. no status update. changing email sender is not working as no confirmation mail is delivering. the support girl just disappeared 2 days ago without any further sign of life.

Man Metal

Dec 23, 2023  on Shopify

I've been using PostShip for a month and it's awesome! It helps me keep track of everything and the tracking page looks really nice. It's a big help for my store.

Mini Joy

Dec 21, 2023  on Shopify

I've been using the PostShip on my Shopify store and it's really cool! It makes tracking orders super easy and the notifications are helpful. The app is easy to use and I like how it keeps getting better with updates. My customers are happier now because they can see where their orders are. I think it's a great app for any online store!

NeCommerce

Oct 30, 2023  on Shopify

This is a really good and affordable app in the app store. I have tried others. Most of them have really bad support and don't sync order statuses often enough.

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