What Merchants Think

Merchants have mixed reviews about the "PostNL" app, appreciating its basic functionality and support, but also expressing frustration over its limitations and several technical issues. Some users find it efficient for printing labels, while others struggle with its performance and integration features.

Key Strengths

• Efficient in generating and printing bulk shipping labels.
• Easily combines store shipping methods with PostNL services.
• Allows addition of pickup points to delivery options.
• Support team provides clear explanations when needed.

Common Concerns

• Issues with exporting and locating created labels.
• Does not update order status automatically after label creation.
• Errors with return label functions and customer data handling.
• Compatibility issues with the new Shopify checkout requirements.
• Frequent performance problems and numerous bugs, especially for international shipping.
• Manual intervention needed due to lack of proper tracking updates for international shipments.
• Poor overall support experience from the technical team.

Final Thoughts

The "PostNL" app provides essential shipping functionalities beneficial for merchants, particularly in bulk operations. However, it suffers from significant technological issues and lacks adequate integration with Shopify's evolving platform. While it has potential, several merchant frustrations indicate a need for substantial improvements and more robust support.